Key Responsibility - SAP ERP (BASIS, MM, SD, PM, PS, FICO) & IT Lead:• Provided comprehensive end-user support for SAP modules (MM, SD, PM, PS, FICO).• Supervised SAP BASIS operations.• Provided end-user training to facilitate adoption. • Ensured smooth execution across all transactions. • Collaborated with implementation vendors to achieve seamless integration and customization.• Mapped and analyzed AS-IS business processes to identify areas for improvement and developed TO-BE processes tailored to meet evolving business needs.• Ensured the SAP ERP system operated error-free and aligned with business requirements.• Monitored role-based access, user entries, and promptly resolved SAP user errors.• Conducted thorough testing in development and quality environments.• Managed project documentation, scheduling, and communications.• Coordinated between teams to identify system gaps and ensure successful execution.• Proficient in SAP Fiori for using the approval matrix, optimizing business processes, and tailoring homepage layouts to enhance user experience.• Provided ongoing IT support, troubleshooting technical issues, and managing the company's website CMS.

Job Responsibilities (SAP & IT):• Worked with SAP ERP (SD, MM, PP), ensuring error-free applications, providing end-user training, managing master data (Material, customer, vendor, BOM, routing, production version), and coordinating with consultants.• Managed the POS software, including database maintenance, requirements gathering, and report generation.• Provided IT support and networking services, including troubleshooting and end-user training.• Managed desktops, laptops, servers, printers, scanners, and networking devices.• Configured mail settings, ensured internet connectivity, and managed IP and bandwidth in the MIKROTIK router.• Maintained and troubleshot network issues, managed IT assets, and coordinated with vendors.

Responsibilities (SAP):• Creating customer master in BP.• Creating vendor master in BP.• Creating material master for SD, PP, & MM.• Assigning customers to other plants.• Assigning material to the sales organization, distribution channel, and division.• Administering transfer posting in MIGO.• Providing training to end-users.• Resolving user mistakes in SAP.Networking:• Troubleshooting and fixing network issues in the server room and end-user points.• Providing IP configuration to end-users.• Managing IP and user access.• Setting up internet connections for end-users.• Configuring switches and routers.

Matrix ERP• Provided end-user training and support for the Matrix ERP system.• Performed daily database backups, resolved user issues, and reported to management.