Raquel Miranda Email & Phone Number

Gold Coast, Qld, Au

Australia

Manage a team of Customer Success specialists helping them to resolve all customer enquiries and issues that come from our local host network.Track and monitor key customer experience and retention metrics, identify and action opportunities to constantly improve the customer experience. Further develop and improve the Customer Success process and toolkit to maximise efficiency.

Melbourne, Victoria, Australia

The Client Relationship Manager/ Territory Shipping Manager acts as the first point of contact for clients. Manages the clients, build meaningful and long-lasting relationships, promoting a sustainable business growth. -Manage the client portfolio of companies based in Mainland Australia that sell into Tasmania via sea -Originate new business and clients -Identify business opportunities within the existing clients-Deal and pricing negotiation -Work close with clients, understand their needs and deliver in the most efficient way -Deal with complex logistics & supply chain structures and works on tailor made solutions for clients-Identify ways to streamline processes, mitigate risks and increase efficiencies-Good inter-personal, relationship management and communication skills-Highly self-motivated and outgoing individual, team player who can successfully inspire and influence colleagues and clients

Melbourne, Australia

The Client Service and assistant to a Senior Customer Relationship Manager acts as a point of contact for internal and external clients – local businesses and global multinationals. Building meaningful and long-lasting relationships with clients is a critical focus as well as taking responsibility for developing the Bank’s local business across a variety of distribution channels. Work wisely and constantly looking for process improvement in order to increase efficiency.• Relationship management of existing corporate clients with a focus on International Trade Financing and Cash Management solutions such as Short-Term Financing, Lending. Export products as Letters of Credit, Guarantees, Receivables Financing, Supply Chain Solutions and Structured Trade Finance• Identify business opportunities within the existing client portfolio or spot new opportunities with potential clients• Understands client business structures and internal workflows in order to identify ways to streamline processes, mitigate risks and increase efficiencies• Use product knowledge and a problem-solving attitude to resolve unique or challenging client issues• Excellent ability to provide reliable and outstanding client service in a high enquiry volume environment. Works well under pressure and well versed at prioritising critical work• Daily pricing and deal negotiation with clients• Good inter-personal, relationship management and communication skills• Highly self-motivated and outgoing individual, team player who can successfully inspire and influence colleagues and clients• Demonstrated excellent training and mentoring skills• An ability to work remote and independently

Perth E Região, Austrália

The International Trade Finance Advisor acts as a point of contact for clients. Build a great and friendly relationship with clients. Deal with daily client requests and manage them accordingly and within a reasonable time-frame. Key role responsibilities and expertise:• Servicing a corporate portfolio of existing clients with a focus on International Trade Financing solutions • An understanding of Trade Finance products, such as Short-Term Financing, Import and Export solutions such as Letters of Credit and Collections and Guarantees• Covering different industries, such as Retail, Logistics, Beauty, Agriculture, Metals & Mining, Dairy and Infrastructure• Good inter-personal, relationship management and communication skills • Acting as a trustworthy and dedicated client advisor and the first point of contact for clients to deal with an array of daily queries• Use of product knowledge and a fantastic inter-personal and communication skills to act on the client requests and solve any issues faced• Manage high volumes of client deals and request and work well under pressure• Enquiries received range between the request to process a new deal, query of the deal status, issues that might occur and discuss possible solutions, requests for general information, service assistance, problem resolution, payments, deal execution time-frames • Team meetings to discuss areas of improvement and report to senior management• An enthusiastic team player who is inspired by a great work environment and atmosphere

Lisbon, Portugal

The Assistant Relationship Manager acts as a primary point of support to the Relationship Manager in order to growth market share and revenues. Developed a trusted relationship with clients by managing their needs, offering the right support and solutions, solving their queries and acting on their requests.Started off a banking career with a one-year graduate program that allowed the opportunity to job shadow a large array of bank roles - from working in retail branches, operations, credit, risk and legal through to corporate and investment finance. Special emphasis on corporate banking.Key role responsibilities and expertise:• Managing a portfolio of 40 corporate existing clients together with the relationship manager • Be the first contact point for clients and assist with their queries or redirect them to the right division • Deal with client complaints• Supporting the relationship manager in planning the revenue growth • Execution of pitches and preparations for client visits • Participation in tailor-made projects required by the Investment Banking department• Development of project evaluation and cost-benefit analysis and price negotiation• Risk and credit analysis• Monthly sales reports directly to the Corporate Sales Manager

Lisbon Area, Portugal

One year trainee program, experimenting and learning in all departments within the bank. Special emphasis on corporate banking.

Bachelor’S Degree In Business Management, Business/Commerce, General

General English – Upper Intermediate Level, Language Course