Raquel Miranda Email & Phone Number

Australia

Manage a team of Customer Success specialists helping them to resolve all customer enquiries and issues that come from our local host network.Track and monitor key customer experience and retention metrics, identify and action opportunities to constantly improve the customer experience. Further develop and improve the Customer Success process and toolkit.

Melbourne, Victoria, Australia

The Client Relationship Manager/ Territory Shipping Manager acts as the first point of contact for clients. Manages the clients, build meaningful and long-lasting relationships, promoting a sustainable business growth. -Manage the client portfolio of companies based in Mainland Australia that sell into Tasmania via sea -Originate new business and clients.

Melbourne, Australia

• The Client Service and assistant to a Senior Customer Relationship Manager acts as a point of contact for internal and external clients – local businesses and global multinationals. Building meaningful and long-lasting.
• Relationship management of existing corporate clients with a focus on International Trade Financing and Cash Management solutions such as Short-Term Financing, Lending. Export products as Letters of Credit, Guarantees.
• Identify business opportunities within the existing client portfolio or spot new opportunities with potential clients
• Understands client business structures and internal workflows in order to identify ways to streamline processes, mitigate risks and increase efficiencies
• Use product knowledge and a problem-solving attitude to resolve unique or challenging client issues
• Excellent ability to provide reliable and outstanding client service in a high enquiry volume environment. Works well under pressure and well versed at prioritising critical work

Perth E Região, Austrália

• The International Trade Finance Advisor acts as a point of contact for clients. Build a great and friendly relationship with clients. Deal with daily client requests and manage them accordingly and within a reasonable.
• Servicing a corporate portfolio of existing clients with a focus on International Trade Financing solutions
• An understanding of Trade Finance products, such as Short-Term Financing, Import and Export solutions such as Letters of Credit and Collections and Guarantees
• Covering different industries, such as Retail, Logistics, Beauty, Agriculture, Metals & Mining, Dairy and Infrastructure
• Good inter-personal, relationship management and communication skills
• Acting as a trustworthy and dedicated client advisor and the first point of contact for clients to deal with an array of daily queries

Lisbon, Portugal

• The Assistant Relationship Manager acts as a primary point of support to the Relationship Manager in order to growth market share and revenues. Developed a trusted relationship with clients by managing their needs.
• Managing a portfolio of 40 corporate existing clients together with the relationship manager
• Be the first contact point for clients and assist with their queries or redirect them to the right division
• Deal with client complaints
• Supporting the relationship manager in planning the revenue growth
• Execution of pitches and preparations for client visits

Lisbon Area, Portugal

One year trainee program, experimenting and learning in all departments within the bank. Special emphasis on corporate banking.

Bachelor’S Degree In Business Management, Business/Commerce, General

General English – Upper Intermediate Level, Language Course