Raquel Augustine Email & Phone Number

Responsible in four division- receivables for all of Ottawa groups (Infrastructure, Building Science, Environmental and Geotechnical), Markham Structural, Kitchener Building Science, and Brampton GeotechnicalObjective met through AR logsReview AR reports to see what was missing on the daily calls.Communicated with clients regarding their invoices and provide them statements or invoices if requiredAttends meeting on a biweekly basis to discuss issues, and problems to the Project Manager urging request for some positive result in the AR perspectiveAlways at my service when Project Managers asked things that needs to be done

Toronto, Canada Area

TD CANADA TRUSTContact clients and advises of their past due accounts (Retail Visa, Loans)Follow up on high balances accountsProvides clients option on how they can make paymentTransfer calls to appropriate department with other future questions and concerns regarding their accountsKEY BANK- U.S. ACCOUNTSContact delinquent customers and effectively interpret each clients needs based on their financial situationResponsible for resolving all inquiries, concerns, complaints within established guidelines or by referring the client to the appropriate sourceProcess payments over the phone and make appropriate arrangements for future paymentsProbe and obtain information form clients to ensure accounts are up-to-date ie demographics, insurance, employment and phone numbersUNITED PARCEL SERVICES (UPS)-Canadian AccountsEffectively explain the products and services of Custom Brokerage and Freight AccountsRemind clients of outstanding accountsEffectively transfer clients to UPS Customer Service for further information about procedures, billing data's and government taxes