Selfcare and digital customer experience

• Definition of value proposition and build storytelling for new B2B products;• Fulfillment of product deliverables, ensuring quality and standardization of documents;• Collaboration in the creation of persuasive and engaging content to promote the company's products and services;• Production of copy for marketing materials, including flyers, product pages, emails and advertisements;• Participation in the creation of integrated marketing campaigns, aligning key messages and … Show more • Definition of value proposition and build storytelling for new B2B products;• Fulfillment of product deliverables, ensuring quality and standardization of documents;• Collaboration in the creation of persuasive and engaging content to promote the company's products and services;• Production of copy for marketing materials, including flyers, product pages, emails and advertisements;• Participation in the creation of integrated marketing campaigns, aligning key messages and business objectives;• Production of Success Stories for institutional Linkedin page;• Plan and guarantee commercial training for new products and refreshing existing ones;• Work closely with marketing, sales and product teams to align communications initiatives. Show less

• Monthly analysis of customer satisfaction KPIs, NPS, and suggestion of improvements for the My Vodafone App that align with customers' responses to quality surveys.• Support given to the team for an international project with Vodafone Group and other markets.• Analysis of other KPIs related to the various in-app operations; insights extraction and proposal of improvements.

Customer service part-time job while at university.

1 month internship abroad under the Erasmus+ program.