Raquel Hernandez Email and Phone Number

-Manage all responsibilities of recruiting, hiring Sales Agents.-Identify, connect and engage with qualified professionals and share what it means to be a financial professional with the top mutual life insurance company in the country-Responsible for introducing/identifying entrepreneurial, passionate people to a career as a financial services representative for New York Life Insurance Co in the Central Valley. Responsibilities included but were not limited to:• Implemented agency recruiting initiatives• Sourced candidates• Conducted prescreening phone interviews and in-person interviews

-Provide general administrative and clerical support to all employee’s, such as accepting deliveries on their behalf, interacting with their guests-ensuring they all feel warmly welcomed to campus, printing, filing, making copies, and other miscellaneous tasks-Schedule team meetings, outings and 1:1 with management and team via Outlook and sometime Google calendar-Strive to interact with all individuals that walk through my designated lobby by greeting, addressing some by first name (if I know it) and maintain a smile and positive attitude while providing quality customer service.-Manage high volume lobbies while simultaneously keeping reception areas organized clutter free-Arrange for travel/transportation as needed for employees and guests-Assist in organizing small on/off site events such as Q&A’s, and Team engagements-Ability to connect with guests and employees alike and maintain a genuine professional relationship-Enjoy being able to communicate with business partners and effectively assist where needed

-Highly successful in selling and prospecting clients for my specific segment, 10-75 rooms on peak-Handle all markets (Corporate, Association, and Social) that are in need of guest-room blocks with 10-75 on peak and or meeting space-Develop new/potential leads and research new potential business within an assigned market, maintaining an average of 30-50 new leads and inquires per day, provided by data sites such as Knowland-Made direct calls to potential clients, manage internet based hotel lead websites and have maintained an average of 105% of my quarterly goals, with a personal monthly goal of 80%-Responsible for booking short term meetings for the hotel that are in the year for the year-Continue to maintain accurate client/group information using the hotels internal data systems as well as hard copy files-Maintain relationships with companies and clients to ensure group retention and future business

-Administrative Support to three large market Sales Managers (2 Corporate and 1 Association/Financial)-Liaison between Sales Manager and clients to ensure a cross-functional relationship-Maintain confidential client/group information through hotel's internal systems-Maintain accurate hard and soft files for all clients and managers-Introduced a color coded filing system for all managers files, continues to be utilized till this day-Maintain a timely schedule for each manager by utilizing the same color coded system and a daily organizer.-Answer calls, uncover client needs and follow up with clients-Process and maintain weekly and monthly expense reports for all my managers-Coordinated travel and transportation for all Sales managers and Director of Sales along with keep records of travel expenses to ensure managers were received payment for any out of pocket expenses-Create, generate and distribute Proposals, Contacts, Amendments/Addendums and other formal documentation, internally and externally-Create diagrams and floor plans in Meeting Matrix for groups/meetings upward of 3,000+ flow-Worked closely with both sales and catering teams to ensure guests/attendance received the best in class customer service-Assist in researching our competitors via Internet and shop calls.-Order office supplies on a monthly bases while staying within busget guidlines-Maintain an organized filing system for all pending and completed office expenses and purchase orders-Process commissions and rebates by using a web based system called MarkView

-Coordinator to both Campbell and Milpitas properties. I managed my schedule by dedicating 2 full days to each property with a half day at each property on Wednesdays.-Administrative Support to Sales Director for sales and/or catering.-Faxed, copied and filed client files-Maintained Delphi system and established accurate files-Answered calls, uncovered client needs and followed up with clients-Generated and distributed Banquet Event Orders (BEO)-Prepared and distributed weekly event packets prior to BEO meetings-Welcomed guests into meetings-Competitor research via Internet and direct calls.