•Direct a cross-functional care-team of 20+ health professionals including direct care Nurses and Nursing Assistants and managed communication with off site and remote teams including a consulting psychiatrist, consulting nutritionist, contracted pharmacist, and medical supplier through the use of various means of communication including but not limited to Teams, Skype, Zoom, and Google meets.•Provided high quality patient care to 50 students at a therapeutic day and Residential school for… Show more •Direct a cross-functional care-team of 20+ health professionals including direct care Nurses and Nursing Assistants and managed communication with off site and remote teams including a consulting psychiatrist, consulting nutritionist, contracted pharmacist, and medical supplier through the use of various means of communication including but not limited to Teams, Skype, Zoom, and Google meets.•Provided high quality patient care to 50 students at a therapeutic day and Residential school for neurodivergent patients with various neurological needs. Oversaw case management for treatment planning and appointment coordination for 25 residential students, arranging primary and specialty care with individualized outpatient care teams.•Prescription writing and completion of Prior Authorization request for various insurance brokers for residential patients prescribed psychiatric regimens.•Facilitate various staff, student, and parent/guardian trainings and orientations.•Direct oversight of daily expenses and overall expenditure tracking in the Psychiatry and Nursing department based on budgetary requirements. •Oversight of development of patient medication self administration program, policies and procedures, for residential patients nearing discharge from our facility to improve care knowledge and increase opportunity for discharge to independent facilities. •Implementation of new patient admissions procedure resulting in over an 80% reduction of medication errors resulting from incomplete documentation upon admission.•Develop and execute organization wide strategies to drive medication adherence resulting in over a 50% reduction of patient medication refusals.•Analyze and interpret patient treatment metrics to inform strategic decision making. •Implemented new Electronic Medical Record and designed documentation system to increase accuracy of patient record keeping.•Star Innovator Award [2022] Show less

•Assisted the Director of Healthcare and Wellness Strategies in overseeing case management and direct patient care for a diverse student population with neurological needs.Provide direct patient care to 50 student population of both day students and residential students.•Developed and implemented strategies to optimize auditing processes resulting in over a 70% reduction in compliance issues with numerous licensing boards including: Department of Early Education and Care (EEC), Commission… Show more •Assisted the Director of Healthcare and Wellness Strategies in overseeing case management and direct patient care for a diverse student population with neurological needs.Provide direct patient care to 50 student population of both day students and residential students.•Developed and implemented strategies to optimize auditing processes resulting in over a 70% reduction in compliance issues with numerous licensing boards including: Department of Early Education and Care (EEC), Commission on Accreditation of Rehabilitation Facilities (CARF), and Department of Children & Families (DCF).Direct a cross-functional team of 20+ health professionals, including direct care staff, a consulting psychiatrist, a consulting nutritionist, contracted pharmacist, and medical supplier.• Used Microsoft Excel to develop inventory and expenditure tracking spreadsheets to provide direct oversight of daily expenses of all department expenditure. Consequently developed a partnership with a medical supply company partnership leading to a 20% decrease in expenditure in my first year of employment.•Implementation of new patient admissions procedure resulting in over an 80% reduction of medication errors resulting from incomplete documentation upon admission.•Designed and facilitated training, professional development, and orientations for patients, nursing staff, guardians, and interdisciplinary team members. •Identify and evaluate targeted healthcare solutions resulting in increased safety around medicationstorage, administration, and tracking including for controlled substances.•Redesigned Sexual Health curriculum and facilitated classes in occurrence to MA requirements Show less

•Residential Pediatric Psych Nurse on Community Based Acute Treatment (CBAT) unit, providing trauma informed care to psychiatric patients ages 4-14 at an 18-bed treatment facility.•Case management: developed and implemented treatment plans for patients with broad range of mental health needs by coordinating care between the clinical team, the milieu, outpatient providers, and insurance brokers.•Medication administration, reconciliation, and transcription of orders. •Completing of… Show more •Residential Pediatric Psych Nurse on Community Based Acute Treatment (CBAT) unit, providing trauma informed care to psychiatric patients ages 4-14 at an 18-bed treatment facility.•Case management: developed and implemented treatment plans for patients with broad range of mental health needs by coordinating care between the clinical team, the milieu, outpatient providers, and insurance brokers.•Medication administration, reconciliation, and transcription of orders. •Completing of Prior Authorization request for various insurance brokers. •Managed crisis situations effectively using de-escalation techniques from Crisis Prevention Institute Non-Violent Intervention training (CPI) and the Collaborative and Proactive Solutions (CPS) Models.•Crisis response team between both CBAT and Child and Adolescent Inpatient Psych Unit ages 3-19.•Member of the Diversity Equity and Belonging team responsible for designing and developing a comprehensive diversity and inclusion strategy to increase culturally sensitive care. •Facilitated a hair care fund raising drive to improve access to ethnically diverse patient care products.•Promoted to Level II RN following one year in role based on performance and contributions to patient care and safety •Nominated Novice Nurse of the Year Award [2020- 2021] Show less

•Responsible for being an Early adopter of new Apple technology prior to arrival in store in order to facilitate trainings for the rest of industry to best assist clientele with adaptations to change and in finding needed technological solutions. •Interactive retail role providing consultation and advise to customers on tailored technology solutions and assisting colleagues with activation of devices through all major US phone carriers .•Facilitated market wide training for all new… Show more •Responsible for being an Early adopter of new Apple technology prior to arrival in store in order to facilitate trainings for the rest of industry to best assist clientele with adaptations to change and in finding needed technological solutions. •Interactive retail role providing consultation and advise to customers on tailored technology solutions and assisting colleagues with activation of devices through all major US phone carriers .•Facilitated market wide training for all new employee onboarding in Boston and surrounding cities.•Voted Team VP for Apple Chestnut hill for customer focus, sales metric, and revenue [2018] Show less

•Interactive retail role providing consultation and advise to customers on tailored technology solutions.•Technological support, providing troubleshooting and skilled instruction for customers deciding between repairing or obtaining new Apple devices.•Trained and provided coaching to new and existing team members on product knowledge and customer service methodologies. •Number one in Apple Boston Quarter 2 and 3 customer feedback score [2017]

•Provided individual and group therapeutic care between two psychiatric units tailored to both general psychiatric care and eating disorder treatment for adult patients. •Ensured patient welfare and safety by performing safety and vital checks.•Developed and implemented individualized treatment plans for clients based on their mental health needs in order to collaborate with interdisciplinary care team to facilitate treatment. •Facilitated goal-oriented psycho-educational and… Show more •Provided individual and group therapeutic care between two psychiatric units tailored to both general psychiatric care and eating disorder treatment for adult patients. •Ensured patient welfare and safety by performing safety and vital checks.•Developed and implemented individualized treatment plans for clients based on their mental health needs in order to collaborate with interdisciplinary care team to facilitate treatment. •Facilitated goal-oriented psycho-educational and activity therapy groups to improve patients' level of functioning. •Crisis response and intervention for acute care crisis situations between general psych and eating disorder units. Show less

•Delivered outstanding care for patients on an acute care neurosurgical unit. •Collaborated with interdisciplinary teams to provide high-quality support through acquisition of vital signs, lab draws, and assistance with ADL’s. •Timely and accurate monitoring and documentation of vital signs and patient status changes in order to effectively communicate care needs supervising licensed professionals. •Performed bedside Phlebotomy for all needed lab draws as ordered by care team.

•Provided overnight home care and vital sign monitoring to infant with mandibular hypoplasia. • Collaboration with on-site care team of Nurses, Guardians, and Respiratory therapist in reporting of changes in presentation or deviations from normal for patient monitoring.•Tracheotomy and vent care including suctioning and participation in tracheostomy downsizing and changes.•G tube care including feedings, checking balloon levels, flushes and venting.

•Aided in fundraising for the sustainment and beautification of Boston College. •Managed large volume of inbound and outbound calls in a timely and professional manner.•Utilized active listening skills to build rapport and identify areas of potential contribution.•Adhered to and developed new communication scripts to more effectively build clientele and increase participation in initiatives. •Voted Team MVP with the highest sales metrics in fiscal year [2015]

•Collaborative retail role responsible for assisting customers and maintaining extensive knowledge of product offering while maintaining outstanding customer service. •Development of marketing strategies to meet sale goals and enhance product representation. •Trained and developed new team associates on products, presentation standards, and company procedures. •Management and maintenance of store shipment and upkeep.•Processed Monetary transactions for sales and returns… Show more •Collaborative retail role responsible for assisting customers and maintaining extensive knowledge of product offering while maintaining outstanding customer service. •Development of marketing strategies to meet sale goals and enhance product representation. •Trained and developed new team associates on products, presentation standards, and company procedures. •Management and maintenance of store shipment and upkeep.•Processed Monetary transactions for sales and returns utilizing electronic interface and written documentation as needed.•Achieved average of 2.0 Unit per transaction for 2015 Quarter 3 and 4, store goal 1.5 Show less

•Serve as a local representative for SFEFCU, the largest Credit Union headquartered in Miami-Dade County, at a fully functional bank at Miami Northwestern Senior High School called Bulls Run Credit Union.•Processed client transactions including opening and closing checking’s and savings accounts, monetary and check deposits, withdrawals and money transfers.•Assisted clients with various questions and concerns related to bank products and individual accounts. •Accurately maintained… Show more •Serve as a local representative for SFEFCU, the largest Credit Union headquartered in Miami-Dade County, at a fully functional bank at Miami Northwestern Senior High School called Bulls Run Credit Union.•Processed client transactions including opening and closing checking’s and savings accounts, monetary and check deposits, withdrawals and money transfers.•Assisted clients with various questions and concerns related to bank products and individual accounts. •Accurately maintained records of all transactions ensuring accuracy and compliance with regulatory standards. •Design and execute marketing campaign to increase awareness resulting in over a 50% increase in clientele in 2014. Show less