Customer Service Specialist
Jun 2022 - Nov 2024
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Raquel J. Email & Phone Number
International Business Major with minor in Asian Studies. Interested in international business opportunities.
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Role
International Business Major with minor in Asian Studies. Interested in international business opportunities.
Location
Fredericksburg, Virginia, United States
Who is Raquel J.? Overview
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Raquel J. is listed as International Business Major with minor in Asian Studies. Interested in international business opportunities. based in Fredericksburg, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Raquel J..
Raquel J. previously worked as Customer Service Specialist at Pie Insurance and Internet Service Representative at Geico- Fredericksburg. Raquel J. holds Bachelor Of International Business, Asian Studies Minor, Business Administration And Management, General from University Of Mary Washington.
Profile bio
About Raquel J.
Success-driven, resourceful and self-motivated professional with great expertise in customer service, sales growth, record management, and relationship management Adept in building rapport, analyzing customer needs, challenging obstacles, and collaborating with cross-functional teams. Skilled in email marketing, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and as a team player to develop opportunities that further establish organizational goals. Flexible enough to quickly adapt to new industry trends and efficient in accomplishing multiple competing tasks. Strong work ethic & commitment to compliance with professional codes, regulations and company’s policies.CORE COMPETENCIES• Exceptional customer service skills with strong leadership and administrative skills• Utilize knowledge, available resources and tools to diagnose and solve problems • Proven ability to supervise & monitor performance and provide constructive feedback• Strong written and verbal communication skills for documentation and correspondence• Great team player who loves to establish trust and collaborative work environment• Outstanding interpersonal skills with strong team spirit and great respect for diversity • Exceptional organization skills with ability to prioritize and manage multiple tasks • Solid time management with high precision in delivery in a diverse environment• Proficient in Computer system and MS Office suite (Word, Excel, PowerPoint)
3 roles
Raquel J. work experience
A career timeline built from the work history available for this profile.
Internet Service Representative
Geico- Fredericksburg
• Send emails to policyholders advising of new benefits and coverages on the policy.• Give instructions to policyholders on how to navigate the Geico website, make changes online and use Geico’s online services.• Created engaging, memorable service interactions with our members on inbound calls, chat, email and other emerging channels.• Diagnose and resolve technical hardware and software issues involving internet connectivity, and email.• Provide answers to clients by identifying problems and guiding clients through corrective steps• Investigate, analyze and resolve complex requests with policyholders via email and chat.• Staying current with changes in procedures and insurance laws for various states.• Process requests submitted by policyholders online in a timely and efficient manner• Receive, process, and verify the accuracy of customers' requests and booking confirmations via email.
Apr 2018 - Jun 2022
Customer Service Representative
• Identified, researched, and resolved customer issues using the computer system.• Assisted policyholders with payments, policy changes and policy reinstatements.• Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.• Managed multiple computer applications, while simultaneously managing a high-volume of phone calls daily.• Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams.• Given instructions to policyholders on how to navigate the Geico website, made changes online and use Geico’s online services.• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.• Maintained consistent metrics with regard to client satisfaction, responses per hour, and quality assurance
Aug 2014 - Apr 2018
2 education records
Raquel J. education
Bachelor Of International Business, Asian Studies Minor, Business Administration And Management, General
Associate'S Degree, Business Administration And Management, General
FAQ
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What is Raquel J.'s role at their current company?
Raquel J. is listed as International Business Major with minor in Asian Studies. Interested in international business opportunities..
Where is Raquel J. based?
Raquel J. is based in Fredericksburg, Virginia, United States.
What companies has Raquel J. worked for?
Raquel J. has worked for Pie Insurance, Geico- Fredericksburg, and Geico.
How can I contact Raquel J.?
You can use AeroLeads to view verified contact signals for Raquel J., including work email, phone, and LinkedIn data when available.
What schools did Raquel J. attend?
Raquel J. holds Bachelor Of International Business, Asian Studies Minor, Business Administration And Management, General from University Of Mary Washington.
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