Success-driven, resourceful and self-motivated professional with great expertise in customer service, sales growth, record management, and relationship management Adept in building rapport, analyzing customer needs, challenging obstacles, and collaborating with cross-functional teams. Skilled in email marketing, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and as a team player to develop opportunities that further establish organizational goals. Flexible enough to quickly adapt to new industry trends and efficient in accomplishing multiple competing tasks. Strong work ethic & commitment to compliance with professional codes, regulations and company’s policies.CORE COMPETENCIES• Exceptional customer service skills with strong leadership and administrative skills• Utilize knowledge, available resources and tools to diagnose and solve problems • Proven ability to supervise & monitor performance and provide constructive feedback• Strong written and verbal communication skills for documentation and correspondence• Great team player who loves to establish trust and collaborative work environment• Outstanding interpersonal skills with strong team spirit and great respect for diversity • Exceptional organization skills with ability to prioritize and manage multiple tasks • Solid time management with high precision in delivery in a diverse environment• Proficient in Computer system and MS Office suite (Word, Excel, PowerPoint)
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Customer Service SpecialistPie Insurance Jun 2022 - Nov 2024 -
Internet Service RepresentativeGeico- Fredericksburg Apr 2018 - Jun 2022Virginia, United States• Send emails to policyholders advising of new benefits and coverages on the policy.• Give instructions to policyholders on how to navigate the Geico website, make changes online and use Geico’s online services.• Created engaging, memorable service interactions with our members on inbound calls, chat, email and other emerging channels.• Diagnose and resolve technical hardware and software issues involving internet connectivity, and email.• Provide answers to clients by identifying problems and guiding clients through corrective steps• Investigate, analyze and resolve complex requests with policyholders via email and chat.• Staying current with changes in procedures and insurance laws for various states.• Process requests submitted by policyholders online in a timely and efficient manner• Receive, process, and verify the accuracy of customers' requests and booking confirmations via email.
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Customer Service RepresentativeGeico Aug 2014 - Apr 2018Virginia, United States• Identified, researched, and resolved customer issues using the computer system.• Assisted policyholders with payments, policy changes and policy reinstatements.• Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.• Managed multiple computer applications, while simultaneously managing a high-volume of phone calls daily.• Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams.• Given instructions to policyholders on how to navigate the Geico website, made changes online and use Geico’s online services.• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.• Maintained consistent metrics with regard to client satisfaction, responses per hour, and quality assurance
Raquel J. Education Details
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Business Administration And Management, General -
Business Administration And Management, General
Frequently Asked Questions about Raquel J.
What is Raquel J.'s role at the current company?
Raquel J.'s current role is International Business Major with minor in Asian Studies. Interested in international business opportunities..
What schools did Raquel J. attend?
Raquel J. attended University Of Mary Washington, Germanna Community College.
Not the Raquel J. you were looking for?
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Raquel J. Robinson, MBA
Greater Orlando3ph-dev.com, ph-dev.com, msn.com -
1gmail.com
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Raquel L. J.
Atlanta Metropolitan Area6gmail.com, surveymonkey.com, att.net, ibm.com, comcast.com, momentive.ai9 +177023XXXXX
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