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Raquel M. Rivera Jay-Lung Email & Phone Number
Services Portfolio | Business Operations PM
at
Dell Technologies
1 work email found
@dellemc.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Services Portfolio | Business Operations PM
Location
Austin, Texas, United States
Company size
Who is Raquel M. Rivera Jay-Lung? Overview
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Quick answer
Raquel M. Rivera Jay-Lung is listed as Services Portfolio | Business Operations PM at Dell Technologies, a with 128606 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at dellemc.com and a matched LinkedIn profile for Raquel M. Rivera Jay-Lung.
Raquel M. Rivera Jay-Lung previously worked as PMO | Business Operations PM at Dell Technologies and Transformation PM | Emerging Technologies PMO at Dell Technologies. Raquel M. Rivera Jay-Lung holds Specialist, Banking from Universidad De Los Andes.
Company email context
Email format at Dell Technologies
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*@dellemc.com
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AeroLeads found 1 current-domain work email signal for Raquel M. Rivera Jay-Lung. Compare company email patterns before reaching out.
Profile bio
About Raquel M. Rivera Jay-Lung
Forward and creative thinker known and recognized for identifying and implementing enhancements and improvements, reducing cost, and consistently improving processes / programs.Firmly convinced that people are fundamental transformation agents by means of productivity and efficiency, supported by adequate motivation, right processes, service quality and attitude. Areas of strength include:Project & Program Management | Bilingual (Spanish / English) | Requirements Definition & Analysis | Client Relationship Management | Leading Cross-Functional Teams | Operational Cost Optimization | SLA / MSA / Contract Management | Services Delivery | ITIL
Listed skills include Management, Team Leadership, It Service Management, It Outsourcing, and 46 others.
Current workplace
Raquel M. Rivera Jay-Lung's current company
Company context helps verify the profile and gives searchers a useful next step.
Dell Technologies
12 roles
Raquel M. Rivera Jay-Lung work experience
A career timeline built from the work history available for this profile.
Pmo | Business Operations Pm
Current
Feb 2023 - Present
Transformation Pm | Emerging Technologies Pmo
Current
May 2022 - Present
Global Program Manager - Services
Oct 2018 - May 2022
Designer, Co-Founder
Current
Kepiaa
Our contemporary pieces, jewelry with meaning, integrate reclaimed wood, sterling silver and gemstones. Kepiaa’s Austinate and Colombian artisans and designers are inspired by the magic of the universe and nature.
Jun 2011 - Present
Director - Transition, Transformation And Project Management
Multi-function role supporting Global Service Desk Group’s achievement of organizational goals and objectives.
Jan 2014 - Aug 2017
Global Director - Service Management Office, Operation
Executive Lead of 400 service management global resources organization in 4 continents to deliver Major Incident Management, Problem Management, Change Management, Service Request Catalog and Request Fulfillment services.
Jul 2010 - Dec 2013
Managed Services Centre - Director (Latin America)
Led remote teams of 600 associates across 5 sites in 4 countries that delivered worldwide ITO service desk support to Spanish and Portuguese speaking users of 10 Fortune 500 and 20 Latin Trade 500 clients with 2K – 20K employees each.Headed large multimillion ITO Services contract transitions and played key engagement role as lead member of Service Desk outsourcing pursuit team that resulted in new Unisys end user services outsourcing business.
Nov 2004 - Jun 2010
Regional Account Manager
Directed all aspects of multi-service delivery teams across several Latin American and Caribbean countries. Services included multimillion spare parts inventory management, break and fix, technical professional services and project management.Dedicatedly pursued and achieved service excellency, service portfolio expansion, profitability and client relationship improvement. Permanently teaming up with client, leading remote Service Delivery Managers and Implementation resources ensured correct solutions were provided; procedures and processes continuously improved as business changed.
Apr 2000 - Nov 2004
Project Manager - Financial Market Sector Group
Client Relationship Management of select Financial clients in country. Responsibilities included delivery of contracted Information Systems as well as business growth.Latin America & Caribbean Product & Pursuit Management Lead: Image Management / Data mining. $ 0.5M generated revenue in one year.
Mar 1997 - Mar 2000
It Director
Almadelco S.A.
Elaboration and administration of the Strategic Technology Plan, member of the Core Team leading the company's transformation into a Third Party Logistics Operator (TPL). Led creation and implementation of new Cargo Container’s Control information system.Coordinator of the Executive Steering Council.
Jan 1995 - Jan 1997
It Director
Inurbe
Elaboration and administration of the Strategic Technology Plan. Organizational development, task simplification and procedure optimization improved usage of IT resources by 20%.Implemented tracking availability of Housing Subsidy request status to the public.Led complete life cycle of Government Housing Subsidy Application Processing System and National Subsidy allocation and assignment.
Nov 1993 - Jan 1995
Team & coworkers
Colleagues at Dell Technologies
Other employees you can reach at delltechnologies.com. View company contacts for 128606 employees →
TM
Taylor Mccurry
Colleague at Dell TechnologiesOklahoma City, Oklahoma, United States
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LH
Lavanya Heart
Colleague at Dell TechnologiesCoimbatore, Tamil Nadu, India
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AD
Arthur Diehl
Colleague at Dell TechnologiesPorto Alegre, Rio Grande Do Sul, Brazil
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MV
Michal Volek
Colleague at Dell TechnologiesMiloslavov, Bratislava, Slovakia
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DC
Dave Cohen
Colleague at Dell TechnologiesVoorhees, New Jersey, United States
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NM
Natale Montecalvo
Colleague at Dell TechnologiesFramingham, Massachusetts, United States
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FO
Fatima Ouagaf
Colleague at Dell TechnologiesCasablanca-Settat, Morocco
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SM
Sahana Mv
Colleague at Dell TechnologiesBengaluru, Karnataka, India
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KS
Krishan Sharma
Colleague at Dell TechnologiesShimla, Himachal Pradesh, India
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GC
Gary Cunningham
Colleague at Dell TechnologiesPlano, Texas, United States
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Taylor Mccurry
Colleague at Dell TechnologiesOklahoma City, Oklahoma, United States
View →
LH
Lavanya Heart
Colleague at Dell TechnologiesCoimbatore, Tamil Nadu, India
View →
AD
Arthur Diehl
Colleague at Dell TechnologiesPorto Alegre, Rio Grande Do Sul, Brazil
View →
MV
Michal Volek
Colleague at Dell TechnologiesMiloslavov, Bratislava, Slovakia
View →
DC
Dave Cohen
Colleague at Dell TechnologiesVoorhees, New Jersey, United States
View →
NM
Natale Montecalvo
Colleague at Dell TechnologiesFramingham, Massachusetts, United States
View →
FO
Fatima Ouagaf
Colleague at Dell TechnologiesCasablanca-Settat, Morocco
View →
SM
Sahana Mv
Colleague at Dell TechnologiesBengaluru, Karnataka, India
View →
KS
Krishan Sharma
Colleague at Dell TechnologiesShimla, Himachal Pradesh, India
View →
GC
Gary Cunningham
Colleague at Dell TechnologiesPlano, Texas, United States
View →
3 education records
Raquel M. Rivera Jay-Lung education
Specialist, Banking
Engineer, Systems And Computation
High School
Gimnasio De Nuestra Señora (Nena Cano)
FAQ
Frequently asked questions about Raquel M. Rivera Jay-Lung
Quick answers generated from the profile data available on this page.
What company does Raquel M. Rivera Jay-Lung work for?
Raquel M. Rivera Jay-Lung works for Dell Technologies.
What is Raquel M. Rivera Jay-Lung's role at Dell Technologies?
Raquel M. Rivera Jay-Lung is listed as Services Portfolio | Business Operations PM at Dell Technologies.
What is Raquel M. Rivera Jay-Lung's email address?
AeroLeads has found 1 work email signal at @dellemc.com for Raquel M. Rivera Jay-Lung at Dell Technologies.
Where is Raquel M. Rivera Jay-Lung based?
Raquel M. Rivera Jay-Lung is based in Austin, Texas, United States while working with Dell Technologies.
What companies has Raquel M. Rivera Jay-Lung worked for?
Raquel M. Rivera Jay-Lung has worked for Dell Technologies, Kepiaa, Unisys, Almadelco S.A., and Inurbe.
Who are Raquel M. Rivera Jay-Lung's colleagues at Dell Technologies?
Raquel M. Rivera Jay-Lung's colleagues at Dell Technologies include Taylor Mccurry, Lavanya Heart, Arthur Diehl, Michal Volek, and Dave Cohen.
How can I contact Raquel M. Rivera Jay-Lung?
You can use AeroLeads to view verified contact signals for Raquel M. Rivera Jay-Lung at Dell Technologies, including work email, phone, and LinkedIn data when available.
What schools did Raquel M. Rivera Jay-Lung attend?
Raquel M. Rivera Jay-Lung holds Specialist, Banking from Universidad De Los Andes.
What skills is Raquel M. Rivera Jay-Lung known for?
Raquel M. Rivera Jay-Lung is listed with skills including Management, Team Leadership, It Service Management, It Outsourcing, Outsourcing, Service Delivery, Itil, and Managed Services.
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