Raquel Padilha Email & Phone Number

Cultivate and maintain strong relationships with a portfolio of 50 customers worldwide.- Conduct client onboarding and monitor project progress to ensure effective tool adoption.- Oversee and guide customers throughout their entire journey, proactively preventing churn and ensuring their long-term satisfaction.- Deliver tailored training sessions on the platform to meet individual customer needs.- Provide personalized support and guidance through email communication.

Led and managed a team of 12 support agents from Chile, Colombia, and Mexico to support the USA and Canada markets, overseeing their performance and development.- Analyzed key metrics to identify challenges and formulated strategies to address them effectively.- Provided coaching and mentorship to agents, enhancing customer satisfaction and consistently exceeding quarterly targets.- Collaborated directly with stakeholders to resolve operational issues and ensure seamless service delivery.

Provided support to North American customers via email and phone, ensuring high levels of service and satisfaction.- Trained new agents and contributed to additional activities to enhance team performance.- Responded promptly to customer emergencies, implementing effective measures to ensure their safety.- Promoted to manager in recognition of outstanding performance and leadership.

Provided customer service via different means of communication.

Guests check in and check out.

Orlando, Flórida, Estados Unidos

Guests’ support inside Disney parks.

Orlando, Flórida, Estados Unidos

Assisted guests from different cultures inside Disney parks’ stores.