Raquel Sáenz Bonilla Email & Phone Number

Emea

Barcelona, Catalonia, Spain

PMO / Delivery Manager for digital channels in the banking sector. (+90 projects)- Expert in monitoring and progress of projects, development of tracking charts, and budgetmanagement.- Noted for establishing innovative tools with impact in different areas for the integralmanagement of projects and designing dashboards for tracking by phases, deliveries, etc.- Key collaborator with cross-functional teams, Product Owners, Technical Specialists andProject Managers to resolve obstacles and ensure compliance with KPIs.Optimization of the Costumers categorizing tool.- Team member for process tool improvement through a dual-analysis approach, survey ofcurrent processes and definition of ideal processes.- Accurate documentation aligned with customer needs.- Coordination and management of multidisciplinary teams for the efficientaccomplishment of objectives in time and scope.- Exhaustive evaluation and selection of market solutions, based on functional requirementsto advise the client in the choice.

Barcelona, Spain

- Global PM as a business expert for API (Account Payable Invoicing), P2P process (Purchase to Pay).- Management of invoices tool enhancements and projects with stakeholders, such as: * Update of main tool to the recent version. * Add flags or fields to facilitate reporting, * Solutions for incidents.- Leading monthly global meetings with regional contacts to inform about enhancements and projects on going, best practices and incidents.- Perform quarterly controls to confirm users (+120K) access according to core model. Execute the SOX audit yearly.

Barcelona, Spain

Barcelona, Spain

- Business development and product placement to increase our portfolio of clients for the insurance sector.- Consulting and advisory services for business strategies, and product evaluation for identifying the client's needs.- Ensuring the consistent development of investment and trading strategies.- Promotion, sales, and development of financial products.- Conducting research for market trends.- Onboarding and training of new team members as Team Leader

Barcelona

- Full support to Catering Managers and Director- Realize personalized proposals to customers and follow up on inquiries.- Documentation of requests in the system (Opera) and updating of status and invoicing.- Preparation and distribution of BEO's (Banquet Event Order) and distribution to the different stakeholders.

San José, Costa Rica

- Management of core products related to credit cards. For example: savings products, additional cards, acceptance of multiple loyalty plans, activation and use per clients.- Data analysis to generate new strategies to active company KPI, process end to end: * Data Extraction and analysis* Development of strategies involving departments as marketing, credit, projects, delivery.* Generation of database to implement strategies through email, call, face to face.* Measure of results, during and after implementation, to decide next steps.* Reporting of results to stakeholders.- Define company budgets for products through own methodologies adapted to previous performance.- Improvement of process for data extraction used for reporting, daily, monthly, yearly, with SQL.- Reporting to stakeholders and direction.

Data Science & Ml

Master In Event Organization, Protocol And Business Tourism (Mice)

Bachelor Degree, Business Administration, Specializing In Finance

Culinary Arts Degree

Python - Official Course Python Institute

Big Data

Scrum Master

Community Management, Digital Communication And Media/Multimedia