Raquel Stephens Email and Phone Number

Multi- task and have the ability to work with multiple database. Dependable and have experience answering multi phone lines in a fast paste working environment. Conduct detailed detailed database research, create work products as needed or requested and prepare legal administrative subpoenas and other department documetns or forms. Assist in creating, recordding, and storing for rapid retrieval varrious reports to include research requests, internal and external reports. Knowledge and ability to acquire such knowledge in a timely manner. Knowledgable of generally accepted office procedures and practices. Knowledge of required format, style, and standards for correspondence, reports, forms, memoranda, etc. Excellent skills in English grammar, punctuation, and spelling. Skill in operating a personal computer with word processing, spreadsheet, and data base software and other standard office equipment. Ability to communicate verbally in a businesslike manner and deal effectively with a wide variety of individuals, including agency personnel, other law enforcement personnel, and the general public. Ability to follow standardized procedures and to maintain confidentiality of material encountered in work activities. Knowledge of office practices and administrative procedures. Ability to establish and maintain effective working relationships. Ability to prepare neat and accurate work under normal, stressful, and time-critical situations. Ability to adapt to a fluctuating work load.

Review Silent Hits Upon receipt of a Silent Hit from operator contacts relays pertinent information.Upon receipt of request, the individual of interest is queried in the DPS Criminal History Browser.The Fingerprint Card is then extracted from the Alley utilizing working knowledge of the Henry Fingerprint System. Review and submit Notices of Officers Death. Review and disseminate FBI Bulletins. Review and process notices from FBI National Criminal Background System on wanted individual attempting to purchase firearms contacting the law enforcement agency with jurisdiction where the purchase is being effected. The Fingerprint Card then manually and electronically extract from The Alley utilizing working knowledge of the Henry Fingerprint Classification System Microfilm utilizing rudimentary knowledge of Kodak Microimage Terminal. The information is then relayed to the requesting party. Request for Wanted Person Information Receive and Process request from FBI NICS unit. Upon request obtain identifying information on person of interest and query record in TCIC/NCIC to establish if a valid wanted person record exist. If so, the appropriate information is relayed to the requestor. Missing Person Clearinghouse Calls Receive, evaluate, and process missing person calls. Upon receiving a missing person call an inquiry is made and information solicited to evaluate the needs of the caller.This includes directing calls for overdue motorist to DPS Austin Communications; accessing the DPS Missing Person website to provide information to callers receive and transcribe relevant information provided by callers that may lead to the identification of the whereabouts of a missing person or the identification of an unidentified individual contact designated Missing Person Clearinghouse Personnel in situations that have been determined to require immediate action, Answer multi-line phone system and respond to inquiries from Law enforcement Officers Other State and Federal Agencies.

Determines the legal needs and requirements of driver license and identification card applicants. Performs routine office support functions in a Driver License Examination and Renewal Office. Meets and screens applicants, administers written and visual tests, prepares application forms and collects license application fees. Answers general information questions pertaining to driver license laws and driver licensing procedures, safety responsibility laws and procedures, other Department services and services available at other state agencies, and other traffic laws. Receives and responds to telephone inquiries from the general public. Work is performed under limited supervision with moderate latitude for the use of initiative and independent judgment. Meets and deals with the general public in professional and courteous manner; answers general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, organ donation, Department employment, and other Department and state agency services.