Raquel Stephens Email and Phone Number

Scheduled and conducted annual recertifications.Determined need for interim rent changes and completing all established and required processing procedures.Conducted applicant interviews, determined program eligibility and conducted detailed briefings with applicants to provide information on the Section 8 Program and the private rental market.Verified income, assets, family status, criminal history and other relative information to determine continued eligibility in accordance with Federal regulations and agency policy.Issued and monitored voucher lease expiration and six-month billing dates and sent outgoing portability to receiving PHA.Addressed landlord and tenant issues for program participantsTyped appointment letters, labels, routine correspondence, memoranda, monthly reports and forms using a computer.Maintained complex files, both computerized and manuallyAssisted in researching, developing, maintaining and revising department forms, procedures and control systems as needed.Monitored and informed landlords and participants of annual recertifications, interim recertifications, terminations and other relevant informationActed as liaison for landlord/tenant issues.Prepared monthly statistical and narrative reports to illustrate the status of active caseload.Referred clients to social service agencies when necessary.

Demonstrated the abilities and skills to handle multiple projects, task and assignments simultaneously.Demonstrated the ability to coordinate external agencies that provide supports for our clientele.Demonstrated the ability to utilize systems within the department to support process flow.Exhibited good communication skills with internal staff and external stakeholders in order to provide support and guidance to our clients.Utilized interpersonal skills in my ability to work well with my colleagues, as well as, demonstrated a willingness to build relationships with our partnering agencies.Demonstrated the ability to be leader within the Unit.A team player who provided both motivation and encouragement to my colleagues.Displayed flexibility in taking on new tasks or changing workflow when the situation required.Continuously strived to improve my skills and gain knowledge.Provided technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.Made recommendations for and assisted in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.

Basic Needs/Uniform Closet:Set up and decorated area.Managed day to day activities.Food Backpack Program:Distributed food bags to students.Assisted with completion of monthly report.TFA and other relief programs:Assisted with management of program.Peer Mentor, School Ambassadors, and KBG Clubs:Planned and ran meetingsScheduled agency presentationsPlanned and implemented school and community activitiesMaintained paperworkParents & Families:Assisted with parent meetingsAssisted with managing parent communicationsAssisted with parent/family eventsPlanned and implemented 1-2 parent and or family activities/events monthly.Resource room:Managed parent resource roomCollected school, community and district information for display.Created and maintained bulletin boards.Community Schools events calendar:Created and maintained monthly CS calendarSent home information with students each month.Distributed monthly Middle School Years newsletterPrinted newslettersEnsured they were sent home with students each month.Assisted with the planning and implementation of school and Community based events.

I was responsible for the daily operations in the Admissions and Recruiting Department. I answered telephones,sorted documents, ordered office supplies, recruited students, assisted students with the admissions and financial aidprocesses, organized and hosted open houses and orientations for potential and current students, and provided warm,inviting customer service always with a jovial attitude.