Raquel Sánchez Email and Phone Number

• Invoice processing for US, Canada and Latin American Markets.• Resolve VIM cases (system exceptions for posting Invoices).• Resolve tickets in a timely manner.• Responsible of tickets assignment.• Responsible of weekly reports and monthly metrics.• Perform a weekly QA report to audit a sample of tickets processed by the team.• Audit compliance: Perform weekly SOX CR2P-05 repor.• Handling of Cross Border Payment (CBP) Monthly payment posting and conciliation.•… Show more • Invoice processing for US, Canada and Latin American Markets.• Resolve VIM cases (system exceptions for posting Invoices).• Resolve tickets in a timely manner.• Responsible of tickets assignment.• Responsible of weekly reports and monthly metrics.• Perform a weekly QA report to audit a sample of tickets processed by the team.• Audit compliance: Perform weekly SOX CR2P-05 repor.• Handling of Cross Border Payment (CBP) Monthly payment posting and conciliation.• Responsible of 1099 process: Provide assistance with 1099 inquiries received via email or phone, reporting, creation and modification of vendors forms.• Check Vendors Master Data and request updates when needed• Responsible of Professional Education Interaction process (PEI): respond in a timely manner to all incoming PEI inquiries via email and create the Epay with support documentation to get the event paid.• Track and resolve bank payment rejections. Show less

Accounts Payable Department. • Provide customer service via phone and email, related to invoices information such as: payment status, Blocked, rejected, voided checks, back out payments, over payment, short payments.• Handling vendor master activities such as: vendor data entry modification.

• Organize national and international events.• Prepare budgets.• Hire exhibitors.• Coordinate transportation, lodging, feeding and payments for all services contracted.

• Global customer service via email.• Help internal customers how to use SAP and NON SAP applications.• Reviewing, grant and remove accesses (roles) from SAP support application.