Raquel Jesus Email & Phone Number

> Drove an increase 20% in store sales within the first months through strategic planning and team development, maintaining consistent growth to achieve 1.4k in 2024.> Recruited and trained two Key Holders and an Assistant Store Manager, resulting in a full onboarding team.> Reduced staff turnover by 20% with regular probation reviews, and clear progression paths, fostering a high-performance team.> Regularly traveled for quarterly meetings with Area Managers and senior leadership, contributing insights that improved sales alignment.> Since June, successfully turned the store into the top performer in merchandise by 30%. > Maintained store standards and optimized visual merchandising, to ensure promotional displays were up-to-date and seasonal products prominently showcased.> Managed a team of over 10 staff, overseeing recruitment, training, scheduling, and performance management.> Conducted probation reviews and developed tailored training plans for all recruits, ensuring team integration and maintaining a 90% retention rate.> Monitored and analyzed sales performance, making adjustments to ensure KPI alignment.> Delivered detailed sales vs. salary reports and presented weekly progress updates to the Area Manager.> Managed stock ordering and inventory control, resulting in a 10% reduction in stock shortages and better stock rotation.> Handled stock rotation and prevent wastage by 10%> Oversaw the store’s Profit & Loss, improving profit margins by 7% through strategic cost management.> Implemented cost-saving measures, including staffing and stock handling, reducing operational costs by 5%.> Responsible for daily store operations, including opening/closing, health and safety checks, and loss prevention.> Conducted monthly and quarterly performance reviews, identifying improvements that increased team productivity by 20%.> Delivered outstanding customer service through team training, resulting in a 30% increase in customer satisfaction.

Southsea, England, United Kingdom

> Developed and executed targeted content marketing strategies, both paid and organic, for companies like Mist Lounge and Complete Competence, achieving 50% growth in followers and a 70% increase in platform visits.> Managed websites, including Complete Competence, and oversaw activities through Google Analytics, improving site traffic by 60%.> Created visually captivating content tailored to each platform, fostering community engagement and loyalty by 55% and increasing interaction rates by 30%.> Planned and executed impactful cross-platform marketing campaigns with a team of 20+ members, resulting in a 45% increase in campaign effectiveness.> Conducted market research to identify trends and customer needs, enhancing product adoption by 40% through informed marketing initiatives.> Established and monitored KPIs to evaluate campaign effectiveness, optimizing strategies for a 45% increase in ROI.> Managed marketing budgets efficiently, ensuring optimal resource allocation that achieved a 52% reduction in marketing costs.> Developed and maintained relationships with key clients and partners, enhancing business development opportunities, resulting in a 37% increase in client retention.> Identified and pursued new business opportunities, expanding market presence and increasing sales pipelines by 50% through strategic networking.> Conducted presentations to prospective clients, effectively communicating value propositions, resulting in a 55% win rate for proposals.> Orchestrated TikTok influencer campaigns, leading to a 42% increase in product sales and expanding social reach by 50%.> Collaborated with brands and influencers to enhance brand awareness by 68%.> Implemented an automated marketing system for campaigns, achieving specific marketing objectives, resulting in a 25% increase in lead acquisition.> Designed and executed innovative campaigns leveraging emerging technologies, effectively engaging audiences and increasing reach by 40%

Portsmouth, England, United Kingdom

> Generated weekly reports with insights for the Area Manager and Store Manager, contributing to a 5% increase in profit over the fiscal year.> Managed and scheduled a team of 14, optimizing staffing based on peak hours and team strengths, improving service delivery and efficiency.> Achieved a 3% profit margin in 2022 with £800K turnover, followed by a 5% profit margin in 2023 with turnover exceeding £1 million. Maintained the position as the top seller in the UK with £165,000 in sales in 2023.> Oversaw all store operations, including health and safety evaluations, loss prevention, and inventory management, achieving a 0.5% loss in inventory for 2024 and a 95% score in our loss prevention audit.> Implemented comprehensive training programs, resulting in a 40% decrease in staff turnover and a 15% increase in sales performance within six months.> Developed tailored development plans and performance competitions, leading to a 90% improvement in team morale.> Mentored staff into higher roles, resulting in a 30% increase in departmental efficiency and a 50% reduction in customer complaints.> Analyzed financial reports to drive profitability, leading to a 5% increase in overall profit margin and a 15% improvement in individual sales performance.> Implemented security measures, resulting in a 5% reduction in workplace accidents.> Communicated goals effectively during shifts, achieving a 20% increase in productivity and a 70% improvement in customer satisfaction.> Identified and pursued new business opportunities, expanding market presence and increasing the client base by 25% through strategic networking.> Conducted market analysis to inform product development, enhancing adoption by 30%.> Developed marketing strategies aligned with business objectives, resulting in a 35% increase in brand awareness and a 20% growth in sales pipelines.> Fostered relationships with key stakeholders, leading to a 40% increase in repeat business.

Crawley, England, United Kingdom

> Transitioning to the UK as a transfer, I rebegan my journey as a Sales Advisor.> Within a remarkable three months, I earned a promotion to Visual Merchandiser, achieving a 15% improvement in visual merchandising standards and a 20% increase in product visibility, driving sales..> Tasked with revitalizing a store with a turnover of 200K and a challenging mindset, I spearheaded a transformative shift in mentality. Our concerted efforts propelled us from the 23rd position in H&M's KPI sales rankings to consistently securing the top spots, culminating in a staggering turnover of over 2.8 million in 2021.> Conducting daily department walkarounds, I swiftly implemented changes aligned with company guidelines and stock availability, strategically promoting top-selling products to customers through effective signage and placement strategies that impact in a 40% increase in productturnover.> Drove CAT audit (visual merchandise audit) results to an impressive 93%, a substantial improvement from the previous score of 60%, being feature different times in the company magazine.> Mentored several team members to advance to other roles resulting in a 25% increase in team productivity and a 100% reduction in training costs.> The Kid's and Men's section had a better turnover under my supervision that other stores, making over 60% of the store sales.> Responsible for managing and scheduling a team of over 15 individuals across my departments resulting in a 25% increase in productivity, while also providing support in other departments and managing deliveries.> Providing daily support to both the shop floor and visual merchandise team resulting in a 70% increase in sales conversion rates and a 35% improvement in visual merchandising standards.> Consistently provided weekly supervision and actionable feedback to visual merchandisers in the Kid's and Men's sections, resulting in a 60% increase in product turnover and a 15% improvement in customer engagement.

Funchal, Madeira Island, Portugal

> In less than a year at the company, I advanced from Sales Advisor to Sales Team Leader and Visual Merchandiser, achieving a 30% increase in sales revenue and a 20% improvement in visual merchandising standards, all while successfully managing my university studies> Earn Employee of the Month and Year distinctions from my peers, also being interview for the company magazine for my progression and development.> Implemented strategic planning resulting in a 66% increase in store profitability and a 25% growth in customer footfall, surpassing quarterly sales targets consistently.> Through meticulous styling, achieved a 95% score in our visual area audit (CAT ), positioning the store as a top destination for visual appeal and product presentation.> Conducting daily department walkarounds, I provided comprehensive reports to our Area Visual Merchandiser, detailing turnover values and presenting weekly action plans for store enhancement what allows us to have a turnover of 85% on our best selling products in everydepartment.> Led a team of 30 individuals to achieve a 40% increase in departmental sales revenue exceeding targets set by the Store Manager.> Through strategic scheduling and campaign planning I managed to elevate the Kids section to surpass the Ladies section, contributing to a remarkable 70% of the total store sales, with a turnover exceeding 1.5 million euros.> In addition to leadership responsibilities, I conducted quality checks, managed the store's finances, including monitoring receipts and exchanges, > Implemented effective loss prevention measures through regular vigilance in shop floor and also doing locker checks making our Lost prevention less than 3% annual loss.> Mentored Sales Advisors to progress into Team Leader and Visual Merchandiser roles, resulting in a 23% reduction in staff turnover, enhancing overall team performance and morale.

London, England, United Kingdom

> Through a blend of artistic curation and strategic marketing, I increased investor engagement by 50% and company revenue by 35%, establishing a stronger presence in the art investment market.> Advertised artists and artwork for fractional ownership primarily on Instagram, increasing inquiries by 35% and new investor sign-ups by 25%.> Curated and introduced diverse artworks both interactive and non-interactive pieces for investment, boosting engagement by 30%, with several pieces fully subscribed within weeks.> Promoted live and virtual events, driving a 40% increase in attendance and a 50% rise in virtual event participation.> Integrated relevant art movements and cultural events, leading to a 20% increase in audience engagement and a 15% rise in followers during key campaigns.> Leveraged 20 trending hashtags and challenges to increase content reach by 50% and post engagement by 35%.> Analyzed social media performance, adjusting strategies that led to a 40% increase in brand awareness and 25% more conversions from followers to investors.> Scheduled automated Instagram posts, resulting in a 30% increase in interactions and 25% higher engagement overall.> Booked venues for art exhibitions, securing prestigious locations that generated a 25% rise in client interest and a 15% increase in sales.> Coordinated travel arrangements, including booking flights and accommodations for both domestic and international art events, ensuring seamless attendance at key art events, contributing to a 35% increase in client acquisition.> Communicated directly with potential buyers and clients, leading to a 30% growth in new investors and a 20% rise in repeat business.> Drafted and managed leasing agreements for artwork displayed in homes and museums, ensuring all legal and logistical aspects, resulting in a 15% increase in artwork placements in prestigious venues.

Funchal, Ilha Da Madeira, Portugal

> Promoted from Sales Adviser to Store Manager, showcasing strong leadership, business acumen, and strategic thinking.> Implemented strategic sales and marketing initiatives, driving a over 35% increase in total sales within the first year, aligning with business growth objectives.> Developed and managed the store's annual budget, conducting detailed financial analysis, identifying variances, and initiating corrective actions, which improved profitability by 22%.> Analyzed advertising, sales promotions, and display strategies, ensuring maximum marketability and profitability of merchandise, leading to a 20% increase in foot traffic and enhanced brand visibility.> Supervised and mentored store staff, implementing training and development programs that resulted in a 30% increase in employee performance and a 25% decrease in staff turnover. This fostered a highly productive and motivated team.> Led business development efforts by identifying and pursuing new opportunities, expanding the client base and driving repeat business, contributing to a 40% increase in customer loyalty and retention.> Played a key role in recruitment, conducting interviews and leading onboarding processes to ensure that new hires aligned with the company's culture and performance standards, improving staff competency and team cohesion.> Oversaw weekly inventory checks, ensuring effective stock management and addressing discrepancies promptly, maintaining a 0.5% inventory loss rate, crucial for operational efficiency.> Developed strong relationships with key partners and clients, driving store growth and new business acquisition, contributing to a 20% increase in profitability and enhancing market presence.> Established best practices in store operations, optimizing operational efficiency and ensuring adherence to company policies, resulting in a 25% improvement in operational workflows.