Raquel Soares

Raquel Soares Email and Phone Number

Scrum Master @ Scania Latin America
São Bernardo do Campo, SP, BR
Raquel Soares's Location
São Bernardo do Campo, São Paulo, Brazil, Brazil
Raquel Soares's Contact Details

Raquel Soares work email

Raquel Soares personal email

n/a
About Raquel Soares

Technology professional, I work on the Business Process Automation team promoting automation solutions such as RPA, Chatbot, and Hyperautomation. Skilled in Project Management and Service Desk, providing a strong technical knowledge to meet corporate needs. With a collaborative, proactive, and customer-oriented approach, I am able to understand business needs and address them with effective solutions to improve process efficiency and enhance customer experience.

Raquel Soares's Current Company Details
Scania Latin America

Scania Latin America

View
Scrum Master
São Bernardo do Campo, SP, BR
Website:
scanialatinamerica.com
Employees:
3464
Raquel Soares Work Experience Details
  • Scania Latin America
    Scrum Master
    Scania Latin America
    São Bernardo Do Campo, Sp, Br
    View
  • Scania Latin America
    It Projects Coordination
    Scania Latin America Sep 2021 - Present
    São Bernardo Do Campo, São Paulo, Brazil
    View
  • Scania Latin America
    Service Desk Group Manager
    Scania Latin America May 2019 - Aug 2021
    São Bernardo Do Campo, São Paulo, Brazil
    Service Desk Group Manager
    View
  • Scania Latin America
    It Service Responsible
    Scania Latin America Mar 2018 - Apr 2019
    São Bernardo Do Campo, São Paulo, Brazil
    Office 365 and projects management
    View
  • Scania Latin America
    Business Relationship Responsible
    Scania Latin America Sep 2014 - Feb 2018
    São Bernardo Do Campo, São Paulo, Brazil
    Business Relationship Manager must be able to represent the whole of Scania IT from a customer point of view and have a good knowledge of the given part of the application and service portfolio.
    View
  • Scania Latin America
    Customer Support Team Leader
    Scania Latin America Oct 2011 - Sep 2014
    Team Leader of Customer Support at Scania helping with the training of the team, preparing work shifts schedule, following up the team performance, creating KPI's. In some moments I acted as Incident Management Coordinator and prepared documentation for supporting system and IT products.
    View
  • Scania Latin America
    Customer Support Analyst
    Scania Latin America Jan 2007 - Sep 2011
    IT level 1 support by phone/mail in Portuguese, English and Spanish for all Scania employees and consultants working in Latin America/Europe/Asia. Solution templates creation and new analysts training.
    View
  • Optical Imaging Comercial
    Technical Support Analyst (Trainee)
    Optical Imaging Comercial Jun 2005 - Oct 2006
    São Bernardo Do Campo
    Technical Support to the end-users of Parts Catalogue system.
    View
  • Mondial Assistance Brasil
    Customer Service Analyst Junior
    Mondial Assistance Brasil Feb 2005 - Jun 2005
    Customer Service by phone to the customers of vehicules insurance company.
    View

Raquel Soares Skills

Leadership Long Term Customer Relationships Microsoft Office 2007 Wsus Evernote Business Relationship Management Service Desk Itil Microsoft Office Xp Operating Systems Office 365 Customer Oriented Incident Management Automotive Negotiation Team Leadership Process Improvement Scrum Customer Relationship Management E Learning Remedy Ar System Blended Learning Microsoft Office Microsoft Excel Microsoft Outlook Okr System Center Configuration Manager Customer Support Business Intelligence Business Process Improvement Ms Office 2016 Business Strategy Management Educational Technology Teamwork Project Management Itil V3 Foundations Certified Continuous Improvement It Management It Service Management

Raquel Soares Education Details

Frequently Asked Questions about Raquel Soares

What company does Raquel Soares work for?

Raquel Soares works for Scania Latin America

What is Raquel Soares's role at the current company?

Raquel Soares's current role is Scrum Master.

What is Raquel Soares's email address?

Raquel Soares's email address is ra****@****nia.com

What schools did Raquel Soares attend?

Raquel Soares attended Centro Universitário Senac, Instituto De Gestão E Tecnologia Da Informação, Fiap, Centro Universitário Fundação Santo André, Cefam Tereza Delta, E.e. Profª Neusa Figueiredo Marçal, Ead Summit.

What skills is Raquel Soares known for?

Raquel Soares has skills like Leadership, Long Term Customer Relationships, Microsoft Office 2007, Wsus, Evernote, Business Relationship Management, Service Desk, Itil, Microsoft Office Xp, Operating Systems, Office 365, Customer Oriented.

Who are Raquel Soares's colleagues?

Raquel Soares's colleagues are Lucas Barroso De Oliveira, Marriett Moreira Boffo, Vitória Carneiro Do Valle, Sirlane Andrade, Vinícius Gomes De Mello, Marcela Brito, Rodrigo Simioni.

Not the Raquel Soares you were looking for?

  • Raquel Soares

    Raquel Soares
    Arquiteta Urbanista / Architect / Neuroscience For Architecture
    Curitiba, Pr
  • Raquel Soares

    Raquel Soares
    Project Consultant At Mag Seguros - Mongeral Aegon Group
    Rio De Janeiro, Rj
  • Raquel S.

    Raquel S.
    It Support Analyst
    São Paulo, Brazil
  • Raquel Soares

    Raquel Soares
    Director Of Product, Corporate Strategy And Global Business Development
    São Paulo, Sp
    4
    gmail.com, embraer.com, dasa.com.br, unico.io
View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.