Raquel Stevens Email & Phone Number

• Quickly resolving problems as they arise and arbitrating claims or complaints that occur in performance of contract terms;• Determine the need for contract amendment or extension by monitoring contract performance and conducting regular evaluations;• Develop, proofread, and edit legal internal and external agreements, Non-Disclosure Agreements, Statement of Work, Work Authorizations;• Liaise between vendors and coordinate affairs to ensure terms are fulfilled in compliance with the contract terms and regulations;• Work closely with Enterprise Account Executives to onboard vendors setting expectations, establishing clear communication channels, ensuring compliance on potential agreements, and building strong working relationships. • Work closely with Training Partners such IBM, AWS, Google, Red Hat;• Participated in the RFP and negotiations process with the U.S. General Services Administration (GSA).

Washington, District Of Columbia, United States

• Worked collaboratively with management to promote a climate conducive to attracting and retaining personnel;• Provided optimal support to employees regarding various HR-related topics such as succession planning and compensation and benefits;• Worked to foster high job satisfaction ratings by resolving issues promptly, listening to employee feedback, improving communication and transparency;• Drafted and reviewed contractual agreements between Commission and suppliers of products and services;• Negotiated contract terms for products and services such as payment options, costs of product delivery and warranties;• Decreased expenses on a specific Contract by 60% by monitoring the performance of the parties involved, enforcing compliance of the Terms and Conditions previous signed while discussing strategies to maintain the good communication between client and suppliers;• Researched regulations to ensure contracts are updated and in compliance with laws;• Coordinated with companies to guarantee terms of contracts are fulfilled in compliance with the terms and regulations;• Optimized the processing time for reimbursement of all medical expenses for 300+military personal and their family members in mission around the world by reorganizing and implementing the automation of all paperwork necessary decreasing the compensation waiting time from 2 years to 30 days;• Responsible for organizing, tracking, reviewing, and reimbursing of dossiers related to medical expenses of 300+ military personal in mission around the world;• Developed a tutorial with step by step procedures of all the processes managed by me that later on was accessible on the Commission Platform for research and training purposes.

District Of Columbia, United States

• Worked as a frontliner procurement agent during the Pandemics attending the requests of the Air Force related to the maintenance of the aircraft fleet which facilitated the military missions during this time (repatriation of citizens that were located in China, bringing immunizations to remote communities such as the ones located in the Amazon, the transport of human organs for transplants and others);• Prepared Invitation for Bid (IFB), and Request for Quotation (RFQ);• Negotiated the best price with vendors ensuring that the requested items met product specifications;• Sustained a tracking balance sheet to ensure that obligated funds are not exceeded, and to avoid unauthorized commitment;• Controlled inventory levels and worked with plant manufacturing operations and logistics teams, suppliers, and demand planning department;• Investigated the market and performed research to identify whether potential acquisition is feasible and beneficial for the end user;• Responsible for overseeing contracts for the Commission and coordinating with companies to guarantee that the terms of contracts are fulfilled in compliance with the contract terms and regulations.• Supported the Privacy and Proposal team by promptly addressing technical questions received in Request for Proposals (RFPs), ensuring that responses aligned with the technical requirements and specifications outlined in the RFPs;• Led a comprehensive process redesign initiative within the Logistics Department, aligning operations with the organization’s core objectives. This overhaul optimized daily tasks, enhanced security protocols, and improved overall efficiency;• Managed asset accounts within a federal government accounting system (SIAFI), transferring asset values to appropriate accounts, monitoring balances, and providing weekly reports on specific accounts to upper management. Internal software, Microsoft Excel, Power Point and Word were used daily to complete various tasks.

Washington, District Of Columbia, United States

• Detail-oriented Liaison Officer with experience in Latin America. Analytical thinker with strong problem-solving time management and interpersonal skills. Well-versed in dealing with immigration issues processing visas and assisting Brazilian citizens abroad;• Issued travel documents for Brazilian citizens, conducted data entry, and analyzed important documents coming from the Embassy and other Brazilian consulates around the U.S territory;• Implemented methods to optimize time at workplace such as preparing small ‘to do lists' with daily proposal achievements, considering time-management and schedules which proved to increase efficiency and enhanced performance;• Applied strong use of negotiation and customer service skills when finalizing agreements and documentation relevant to the assignment;• Provided consular services and administrative support to the Second Secretary and Consular/Visa team and assisted the Embassy across a range of activities and informative services;• Solved language barrier conflicts in difficult situations by helping coworkers communicate with clients in English, Spanish and sometimes in French;• Developed a good relationship with superiors and coworkers minimizing conflicts;• Effectively manage databases and data entry to ensure the accuracy of the information, improving proofreading and agility;• Reviewed and investigated customer cases, alerts and reports for potential fraud using the system of the Brazilian Federal Police as a tool. • Provided advice/assistance to Brazilian citizens experiencing challenges (e.g. accident/illness/other emergencies, queries regarding immigration status) and liaised with the Brazilian and US authorities on the citizen’s behalf when necessary always in conformity with the U.S regulations;• Advised customers on their applications for consular services by phone, email and in person;• Maintained accurate and detailed files and compiled annual statistics on services & assistance provided.