Managed employee relations for 3 sites across 2 countries, leveraging strong cross-cultural communication skills to navigate diverse regulations and customs.Communication and Feedback:Serves as a central point of contact: a friendly and accessible resource for employees to voice concerns, ask questions, and share feedback.Gathers and analyzes employee feedback: Conduct surveys, hold meetings, and gather information to understand employee sentiment towards policies, initiatives, and work environment.Communicates effectively: Clearly explain company policies, procedures, and regulations to employees. Keep them informed about changes and promote understanding.Provides guidance and consultation: Assist employees in using available tools and resources effectively.Problem-Solving and Conflict Resolution:Investigates employee complaints: Thoroughly investigate any concerns related to fairness, equity, or workplace treatment.Offers guidance and support: Advise supervisors and managers on how to address employee concerns. Escalate complex issues to HR leaders when necessary.Identifies and addresses trends: Analyze feedback data to identify recurring issues and opportunities to improve employee experience.Supporting Employee Well-being:Promotes diversity, equity, and inclusion (DE&I): Actively leads and/or participate in DE&I initiatives and support a fair and inclusive work environment.Conducts exit interviews: Gather feedback from departing employees to understand their experience and identify areas for improvement.Assists with administrative tasks: Help employees with paperwork, data entry, and understanding company processes.Prepares reports and summaries: Compile and analyze feedback data to inform decision-making and identify trends.

• Resolve client problems resulting in a 90% client satisfaction rating, exceeding the average• Provide guidance in the implementation of diversity, equity, and inclusion (DEI) initiatives • Increased employee engagement by 40% through initiatives (employee cookbooks & drives)• Analyze consumer accounts to minimize and mitigate risk for company and clients• Streamline information and investigate issues to develop an appropriate action plan• Improve accounts receivable ratio by collecting the maximum amount of delinquent debts • Strengthen relationships by providing explanations of client rights & company obligation

• Orchestrated the implementation of Zoho people to centralize and improve record keeping• Verified new hire documentation such as I-9s, background checks, and drug screening• Fostered relationships with third-party vendors to complete pre-employment requirements• Managed the onboarding lifecycle: recruitment, interviewing, & orientation 150+ new hires• Employed a recruiting strategy to create a quality & diverse candidate talent pipeline• Promoted an employee-centric focus by initiating employee incentives and rewards • Resolved employment-related conflict by initiating investigations, ensuring due process • Managed employees; providing specific feedback to increase work performance• Prepared compensation packages to create competitive employment offer packages • Evaluated systems by utilizing KPIs to identify areas for improvement