Rashawn Wilson Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

Morrisville, Nc

Loss Mitigation Processing Team Lead 08/2020 - PresentManage the end-to-end quality, completion and accuracy of Loss Mitigation Processors• Assist Supervisor in facilitation business and best practices.• Quality control and overseeing the productivity of the team.• Ensures the team meets performance goals and operates according to company standards.• Perform other relate duties as assigned by management.• Coaching and training of new and existing employees.Contracting Team Lead 10/2019 - 08/2020Coordinate with buyers to complete seller requirements for contract.• Review documents for accuracy, completeness and compliance to client requirements (Purchase Contract, Entity Docs, Proof of Funds, Earnest Money Deposit).• Complete reconciliation and data entry to update client systems.• Monitor and track adherence to client service levels and requirements.• Execute purchase contracts, as required by client power of attorney (POA).• Provide customer care to decrease/prevent contract fallout through escalation management and incentive offerings.

Raleigh-Durham, North Carolina Area

Research and resolve pipeline of qualified written requests and escalated phone calls.• Maintained compliance, responding consistently to inquiries received from Fannie Mae (FNMA), BBB, CFPB, IBM Executives, and Seterus Executives within 30-day service level agreement.• Achieved 100% quality assurance (QA) scores on research and response, delivering accurate and efficient issue resolution.• Cultivated best practices, developing and enhancing policies and procedures for adherence to risk framework.• Provided accuracy, delivering detailed information regarding final resolution of customer concerns. • Ensured customer satisfaction, advocating to resolve presented concerns with customer accounts.• Recognized for excellence, earning 3 Success Awards for Quality Assurance in 2018.

Raleigh-Durham, North Carolina Area

Managed timelines of foreclosure process of delinquent loans.• Streamlined operations, supporting leadership to review and challenge compliance with foreclosure rules and regulations.• Created and implemented operational initiatives, assisting with development of workflow process to include loan workout alternatives.• Verified regulatory compliance, confirming accuracy of foreclosure affidavits and creating procedures for adherence to RESPA guidelines.• Provided expertise, training and coaching new and existing employees on management of foreclosure timeline and process.

Durham, Nc

Oversaw taxonomy and developed and implemented product promotions and sweepstakes of AT&T’s Media Mall.• Evaluated mobile applications, ensuring web content updates and categorizations were implemented properly.• Created and implemented promotions and sweepstakes to launch on customers’ mobile storefront / website, increasing engagement.• Maintained operational efficiency and managed promotions and taxonomy by creating and updating URLs for mobile applications and categories.• Provided guidance, supervising coordination and implementation of taxonomy changes.

Raleigh-Durham, North Carolina Area

Monitored and serviced mortgage loans for wealth clients.• Ensured client satisfaction by proactively meeting and exceeding customer needs and expectations, creating appropriate responses to resolve customer inquiries quickly and accurately.• Improved leadership decision-making, advising management on creation of customer-focused responses for qualified written requests.• Exceeded company objectives, using fact-finding techniques to surpass monthly goals for customer responses.• Cultivated best practices by training and coaching new hires and existing employees.

San Antonio, Texas Area

•Customer service Representative •Order and follow-up of vendor items for loan closing•Coordinate or schedule loan closing with member, Realtor and closing agent/title company•Assist with Master Card/Visa disputes using MasterCom system •Train and coach new and existing employees•Draft business correspondence to credit card holders•Create and maintain word templates and auto text

Bachelor, Management; Sales & Marketing

LEADERSHIP Leadership roles to include training and mentoring new and existing employees.

Certificate, Paralegal

Certificate, Pathways To Social And Human Services