To monitor & ensure daily, weekly and monthly activity of Resort & Banglows at Foy's Lake Complex, Chittagong.Assists in ensuring that standards of service are met by training and mentoring the staffClose monitoring of Visitor comments in the comment books & follow-up for next steps on regular basis.Monitoring guest check in and check outMonitor visitor's trend.Ensure proper documentation of bill & voucher.Prepare monthly collection & deposits statement.Prepare monthly receipt & payment statementConduct market survey on competitor's activities, planning, strategies and recommended management creative suggestion for business planning.Ensure comfortable environmentEnsure room and furniture neat and clean.Give direction to receptionist, house keeper, room attendant and cleanerTake immediately necessary action if guest has any complain about room service/environment.Maintain profile of potential clientsMonitor records of visitors and guests as per prescribe format.Maintain liaison with media & cultural bodiesSearch for new business opportunities/ developmentsAny other jobs assigned by the reporting authority from time to time.

Overall supervision of sales & marketing activities. Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. Plan and execute a series of familiarization tours for travel agents, airline staff tour operation, convention organizers, meeting Planners, incentive operators and other industry personnel. Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations. Set strategy and tune it time to time in order to face the challenges of present market. Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. Recruit, trains, cross trains, and retrains all sales & marketing personnel. Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. Serves as the sales contact for customers; serves as the customer advocate.

Set strategy and tune it time to time in order to face the challenges of present market.Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.Arrange sales presentation in various reputed hotels in Dhaka& Sylhet , as well as in different reputed Corporate houses.Supervise the overall office administration, accounts , credit realization and recruitment procedure.Recruit, trains, cross trains, and retrains all sales & marketing personnel.Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.

Participates in the selection of front office personnel, evaluates the job performance of each front office employee & prepare performance reports related to front office.Maintains master key control, vehicle fleet management and drivers duty shift (according to pick-up & drop) with the vehicle log book.Verifies that accurate room status information is maintained and properly communicated with the assis-tance of designated PMS server (INNBOARD) and operate all aspects of PMS system, including report generation and analysis, and simple configuration changes.Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.Reviews and completes credit limit report.Checks cashiers in and out and verifies banks and deposits at the end of each shift and keep update the VAT Chalan book at all time.Enforces all cash-handling, check-cashing, and credit policies.Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Monitor high balance guest and take appropriate action.Supervise Gym, Spa & swimming pool areas entry and exit with proper identity check along with member-ship card.Review daily front office work and activity reports generated by Night Audit.Review Front office log book and Guest feedback forms on a daily basis.

• Maintaining overall work process and preparing monthly report of the department.• Making decisions of customers’ problem instantly and providing those solutions to the team members for assuring better quality of customer service. Besides conveying the team members necessary updated information.• Monitoring the performance of the department on daily basis and making necessary performance report if necessary.• Maintaining liaison with other departments and as well as with the management.• Making reservation as per customer’s demand.• Maintaining communication with several international affairs (i.e., Interval International, Savers Express & DAE).• Prepare and send different business letters to different overseas and local companies/ personnel as per instruction by the CEO.• Maintaining all files and documents regarding reservation.• Making and maintaining data (soft copies) of all reservation details.• Maintaining communication on weekly basis with existing clients through phone and E-mail and updating the archive if necessary.• Providing necessary information as per customer’s query through phone and E-mail.• Creating an updated archive of all existing clients and making update time to time.• Answering customers’ complaints regarding reservation, making necessary solutions and providing those solutions to the customers.• Creating innovative ideas for the improvement of the department and as well as the organization.• Review all the Agreements, Policies and MOU (Memorandum of Understanding) and prepared necessary recommendation. • Maintain the schedules of the Chief Executive Officer, Managing Director & Director and ensure all appointments and meeting updates.

• Event planning, Function organizes, Ball room decoration and Table settings.• Drinks reception, Canapé service, serving food and beverage in the ballroom.• Working as a Team leader and able to handle guest special requirement. • Cloakroom supervision.

• Prepare daily, monthly, forth nightly financial statements and related schedules• To assist Financial Officer to prepare monthly/ annual financial report of the project if needed. • To assist Financial Officer to prepare budget and budgetary control thereof• Be responsible for the inventory of office equipment, verify and certify coding of supplies equipment and office machines. Check and prepare inventory reports. • Check and sign cash vouchers, requests for cash advance/payment, journal entries, prepare vouchers and proper accounting entry for submission to Finance Department for checking • Keeps file/records of all accounts, documents and records including diskettes and computer print-outs. • Implementation of approved financial and administrative procedures and policies• Banking responsibilities, cash account, bills, payment utilities, bills etc.• Preparation and process of Procurement Request Form and Request for Payment form for timely delivery and payment to vendors• Responsible to provide information relevant to medical processing to the applicant.• Register the applicant in the database, check proof of payment and check identity of applicants. • Also be responsible for preparation of master list of applicants, enter information from the medical form into the database, submit monthly statistical information, and maintain storage system for chest X-rays.

Promote sales and fulfill the sales target. Maintaining relationship with existing clients. Airlines reservation and assist clients to obtain the visa. Lead a junior sales team.