Rashed Khan Email and Phone Number
As a proactive Customer Service & Compliance professional with over 3 years of experience in the fintech and service industry, I excel at leading high-performing teams, ensuring regulatory compliance, and optimizing operational processes. In my current role at ABG Technologies Limited (Bashundhara Group), I lead customer service teams to deliver exceptional service while maintaining compliance with industry standards. My dedication to continuous improvement earned me the Best Service Award for 2024, recognizing my ability to enhance team performance and boost customer satisfaction.I am passionate about leveraging data-driven solutions to drive continuous improvement in customer service and compliance functions. Let’s connect if you are looking for a dynamic leader to elevate service quality and operational efficiency.
Abg Technologies Limited
View- Employees:
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Officer (Team Leader), Customer Service And Compliance ManagementAbg Technologies LimitedDhaka, Bd
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Officer (Team Leader), Customer Service & Compliance ManagementAbg Technologies Limited Nov 2023 - PresentDhaka, Bangladesh• Led customer service teams to exceed performance targets, earning the Best Service Award for Q1 and Q2 of 2024.• Developed and maintained comprehensive dashboards, enabling data-driven decision-making for management.• Enhanced compliance workflows, ensuring strict alignment with internal policies and regulatory standards.• Trained and mentored new hires, reducing onboarding time and improving team productivity.• Prepared & updated the standard operating procedures (SOP) as well as the frequently asked questions (FAQ) to ensure CS team can provide service in accurate Process. • Collaborate cross-functionally with product, IT, and operations teams to resolve complex customer issues.
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Digital Service & E-Kyc Management OfficerBkash Limited Jan 2023 - Oct 2023Dhaka, Bangladesh• Orchestrated partnerships with fintech leaders• Integrating and delivering customer service solutions through managing customer queries, requests, and complaints.• Executing all types of customer queries, requests, and complaints received through live chat.• Prepared FAQ replies to customer queries, requests, and complaints. -
Customer Support ExecutiveImage Research And Consultancy Jun 2021 - Dec 2022Khulna, Bangladesh• Monitoring the work of individual representatives and of the team.• Conducting quality assurance surveys with customers and providing feedback to the staff.• Possessing excellent product knowledge to enhance customer support.• Build and maintain client relationships, providing tailored strategic solutions.
Rashed Khan Education Details
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Applied Mathematics -
Mathematics
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Science -
H R H Prince Agakhan Secondary SchoolScience
Frequently Asked Questions about Rashed Khan
What company does Rashed Khan work for?
Rashed Khan works for Abg Technologies Limited
What is Rashed Khan's role at the current company?
Rashed Khan's current role is Officer (Team Leader), Customer Service and Compliance Management.
What schools did Rashed Khan attend?
Rashed Khan attended Khulna University, Khulna University, Govt. M. M. City College, H R H Prince Agakhan Secondary School.
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Rashed Khan
Bangladesh
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