Rasheed C. Email & Phone Number

Arlington, Va, Us

Provision workstations for staff, installing and configuring software and tools to ensure functionality and security of all internal systemsTroubleshoot and support staff resolving errors and performance related issuesManage MDM and support tools to provide proactive maintenance of all internal systems and ensure compliance with security standardsUser onboarding and training to ensure all new users are fully activated on systems and introduced to relevant tools and proceduresInnovate, improve, and maintain documentation and procedures for helpdesk and ITS operationsMonitor and maintain in-house server infrastructure and backupsMeet with individual team members and the full ITS team weekly to discuss progress and ideasInteract with different departments of the company to discover and address problems and needs

Arlington, Virginia, United States

DMV Live is a live broadcasting company that aims to bring you all of your favorite events around the DMV area and beyond not matter where you are.

Arlington, Virginia, United States

California, United States

 Train new employees on company SaaS tools such as OKTA, Jira, Confluence, Zoom, Slack, 1passward, Jamf & Microsoft Azure. Provide multi-tiered level support to over 300 end users domestically and internationally while being remote; daily tickets to system implementations with management and vendor guidance and support. Design and implement single sign-on (SSO) and multi-factor authentication (MFA) policies using OKTA to improve the security and usability of the organization's IT systems. Manage OKTA user profiles, groups, and access policies to ensure proper authorization for all users. Implement and maintain OKTA integrations with other systems such as web applications, VPNs, and cloud services. Monitor OKTA logs and security reports to identify and respond to potential security threats. Configure and manage custom events and hooks in OKTA to automate workflows and improve the efficiency of user management tasks. Collaborate with other IT teams to integrate OKTA with other systems and ensure proper SSO and MFA policies are in place for all users. Stay up-to-date with new features and best practices in OKTA and provide recommendations for improvements to the organization's IT systems. Troubleshoot technical issues with OKTA and resolve any problems that arise in a timely manner. Participate in disaster recovery and business continuity planning to ensure the availability and reliability of OKTA in all scenarios.

Alexandria, Va

Improve business processes and workflows, transitioning all on-site servers to cloud-based platforms for more easily available file management for remote work.Improve efficiency and lowered costs by implementing automation and virtualization solutions into data centers.Implement Microsoft 365 and Azure for security, storage, virtual machine purposes, and streamlining workflow.Create and manage a backup and disaster recovery plan for the office before Covid using Recovery Manager (RMAN), physical backup, and data pump (import/export).Manage the deployment, monitoring, maintenance, development, upgrades, and support of all IT systems (e.g., servers, PC and Mac workstations, operating systems, hardware, software, firewalls, printers, VOIP, mobile devices, and peripherals).Analyze reports and databases to identify inconsistencies and ensure the adequate implementation of the new system and recommend a roadmap for upgrading legacy systems

Alexandria, Va

Have you ever wanted to take your IT department home with you? While working in my field supporting VIPs, I noticed their technical needs were being fulfilled at work, but not at home. At Tech Consi, we ensure our clients' technology needs are as professionally serviced at home as they are in the office. We let you take your IT team home with you! We handle home networking, audio-video, hardware, and software, as well as instructional courses on how to use all of your current and new tech. We offer both in-home and remote consultations with an experienced IT team recruited from some of the best companies in the DC area. Examples of areas where we can help:• Home-office setup• Home network• Audio-video, including mounting televisions, wiring, and build-out of home entertainment centers • Email servers and VOIP (voice over IP) software and hardware• Home network security • Consultations for new products (e.g., the most suitable equipment to purchase; the best network security practices, etc.)

Washington D.C. Metro Area

Managed a team of three for all AV, hardware, and networking for the local office of 90 users and assisted external offices.Implemented software deployment technologies such as SCCM, MDT, WDS, and WSUS integration.Oversaw user mod, including new account setups and current account modifications and departures in Active Directory, Exchange, and MDM.Applied technical knowledge of the fundamental concepts and technologies associated with CITRIX Systems Support.Created proper communication channel and sending of data by configuring internet gateways.Improved efficiency by analyzing reports for root cause investigation and issue resolution to identify employee-specific areas of improvement and implement an appropriate action plan.Handled project gating process where projects are estimated for cost, duration, and business benefit and provided the report for executives about the associated risk and risk management strategies.Implemented many process improvements to streamline the project life cycle and mentored others on new procedures.Trained, mentored, and motivated team members, with a strong focus on optimizing productivity and performance.

Washington D.C. Metro Area

Used the ‘Remedy’ call tracking system to track work and analyzed reports to identify problem areas and training opportunities.Provided excellent client service while troubleshooting client issues via phone, remote tools, and e-mail on Windows 7 networked Enterprise desktop environment.Trained and mentored Tier 1/Tier 2 Analysts as directed by management.Collaborated with other IT support elements (e.g., CBI IT Client Services, IT Service Desk and Mobile Kiosk) and assisted in the planning of IT needs at the beginning of each fiscal year.Administered IFC information security standards, including requesting IT accounts (Notes and Windows), SecurIDs, and remote connectivity accounts.Collaborated with Bank’s Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees

Washington D.C. Metro Area

Monitor Remote Connectivity, Lotus Notes, Software, Mobile Support & Desktop Connectivity Queues Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on Windows 7 networked Enterprise desktop environmentEscalate, coordinate, and collaborate support issues with multiple teams as necessaryTake live call referrals from Tier I Analysts and provide technical support to themPerform Analysis of incidents to trigger Problem and report accordinglyProvide mentoring/coaching of Tier 1/Tier 2 Analysts as directed by Leads/ManagementAssist Authorized Users on configuration/installation, support and use the purchaser email system on BlackBerry, IOS and smartphone DevicesAssist Authorized Users on how to use phone functions, Instant messaging functions and Browser functionsResolve configuration issues with BlackBerry, Android, IOS and smartphone DevicesEnterprise Activations Provide research and testing new mobile devices and softwareCreate, manage and maintain a Smartphone-specific database for inclusion of data for installation and troubleshooting assistanceResynchronize RSA SecureIDs for remote access usersReset SecureID PINs and set up temporary passwords for lost or forgotten SecureIDsResolve device connectivity issues with wireless and broadband connectionsCreate documentation for mobility-related applications and devices (Tips & Tricks, Handheld Guidelines, setup/configuration instructions, etc.)Use the ‘Remedy’ call tracking system to track, analyze and reports to identify problem areas and training opportunities.

Columbia, Md

Troubleshoot and resolve software, hardware, printer, and dial-up/DSL/cable-modem/network issues by actively listening to the caller and asking appropriate questions to build a solutionTroubleshoot LMS (online school) issues (Internet/application issues)Log all calls in call tracking system, creating detailed, accurate entriesEscalate calls when necessary according to guidelinesRemote in to callers’ computers when necessary using the appropriate student tech support processesDefine and feedback/recap user problems while providing a detailed solution to resolve each issueProactively follow-up (outbound) with callers (in between inbound calls) to verify that problems were resolvedRespond to voicemails and WebMails, follow up with responses to message board posts, and create trouble tickets as necessaryMaintain a current level of understanding of the details of home networking, high-speed Internet, dial-up and application functionalityAct as liaison for web-based application problems between users and developersAssist in the collection of data for identifying user requirements that may result in future system development or trainingKeep current with development of new system featuresWork with manager to implement products and processes to increase Student Tech Support team efficiencies and qualityPerform other duties as assigned, including manual labor, such as staging materials, packing, inventory, and deliveryCustomer Connections Support Responsibilities:· Handle inbound calls professionally, accurately, consistently, and efficiently· Facilitate the enrollment process by answering general pre-enrollment questions & encouraging families to enroll· Identify families who may need additional support through the enrollment process & transfer to an enrollment counselor· Provide administrative support for the “end of year” school returns process· Perform triage on inbound calls to the main number and transfer to the appropriate staff

Washington D.C. Metro Area

Maintains property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises.Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services

• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in and local-area network access problems.• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.• Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician.• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Provided computer help desk support via telephone communications with end-users.• Creates & monitors staff work schedules for Crystal Tower Apartments. Trains & mentors employees, daily operations

Managed employee work schedules.Monitored daily operations and activities of property.Processed invoices and procured new inventory and equipment.

School; Bachelor Of Arts, Business Administration; Business And Marketing

Education record

High School Diploma

Business, Management, Marketing, And Related Support Services

Activities and Societies: Mens Basketball