Rasheed C. Email & Phone Number

Arlington, VA, US

Provision workstations for staff, installing and configuring software and tools to ensure functionality and security of all internal systemsTroubleshoot and support staff resolving errors and performance related issuesManage MDM and support tools to provide proactive maintenance of all internal systems and ensure compliance with security standardsUser.

Arlington, Virginia, United States

DMV Live is a live broadcasting company that aims to bring you all of your favorite events around the DMV area and beyond not matter where you are.

Arlington, Virginia, United States

California, United States

 Train new employees on company SaaS tools such as OKTA, Jira, Confluence, Zoom, Slack, 1passward, Jamf & Microsoft Azure. Provide multi-tiered level support to over 300 end users domestically and internationally while being remote; daily tickets to system implementations with management and vendor guidance and support. Design and implement single.

Alexandria, VA

Improve business processes and workflows, transitioning all on-site servers to cloud-based platforms for more easily available file management for remote work.Improve efficiency and lowered costs by implementing automation and virtualization solutions into data centers.Implement Microsoft 365 and Azure for security, storage, virtual machine purposes, and.

Alexandria, VA

• Have you ever wanted to take your IT department home with you? While working in my field supporting VIPs, I noticed their technical needs were being fulfilled at work, but not at home. At Tech Consi, we ensure our.
• Home-office setup
• Home network
• Audio-video, including mounting televisions, wiring, and build-out of home entertainment centers
• Email servers and VOIP (voice over IP) software and hardware
• Home network security

Washington D.C. Metro Area

Managed a team of three for all AV, hardware, and networking for the local office of 90 users and assisted external offices.Implemented software deployment technologies such as SCCM, MDT, WDS, and WSUS integration.Oversaw user mod, including new account setups and current account modifications and departures in Active Directory, Exchange, and MDM.Applied.

Washington D.C. Metro Area

Used the ‘Remedy’ call tracking system to track work and analyzed reports to identify problem areas and training opportunities.Provided excellent client service while troubleshooting client issues via phone, remote tools, and e-mail on Windows 7 networked Enterprise desktop environment.Trained and mentored Tier 1/Tier 2 Analysts as directed by.

Washington D.C. Metro Area

Monitor Remote Connectivity, Lotus Notes, Software, Mobile Support & Desktop Connectivity Queues Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on Windows 7 networked Enterprise desktop environmentEscalate, coordinate, and collaborate support issues with multiple teams as necessaryTake live call.

Columbia, MD

Troubleshoot and resolve software, hardware, printer, and dial-up/DSL/cable-modem/network issues by actively listening to the caller and asking appropriate questions to build a solutionTroubleshoot LMS (online school) issues (Internet/application issues)Log all calls in call tracking system, creating detailed, accurate entriesEscalate calls when necessary.

Washington D.C. Metro Area

Maintains property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises.Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining.

• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in and local-area network access problems.
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician.
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Provided computer help desk support via telephone communications with.
• Creates & monitors staff work schedules for Crystal Tower Apartments. Trains & mentors employees, daily operations

Managed employee work schedules.Monitored daily operations and activities of property.Processed invoices and procured new inventory and equipment.

School; Bachelor Of Arts, Business Administration; Business And Marketing

Education record

High School Diploma

Business, Management, Marketing, And Related Support Services

Activities and Societies: Mens Basketball