Rasheed Ibrahim Email & Phone Number

Results-driven IT Support professional with over seven years of diverse experience in office environments. Proven expertise in ICT solution project supervision, A+ Core hardware troubleshooting, software installation, system and network administration, CCTV surveillance, Windows Server administration, and biometrics attendance machine installation. Skilled in designing and implementing networks, cable trucking, and rack mounting.In my current role as a Senior System Engineer at Dream Works Integrated System Limited, I lead a team of engineers, plan and execute workshop tasks, manage ticket status updates, and ensure timely resolution of system issues. I am adept at remote assistance, system administration, and maintaining a zero level of undiagnosed systems.Previous experience at Dataworth Technologies Limited involved providing logical solutions to client IT problems, troubleshooting computer systems, and executing project work for ipNX Telecom Nigeria Limited. As a Computer System Engineer at Cautious Investment Company, I handled OS installations, computer maintenance, networking, and PBX configuration.I hold a Professional Certificate in Cyber Security and Network Support and Security from the CISCO Network Academy, along with additional certifications in troubleshooting wireless networks. My educational background includes a Higher National Diploma in Electrical Engineering from Yaba College of Technology, a Diploma in Computer Engineering from Datagem Management System Ltd, and a Senior Secondary School Certificate from Ajayi Crowther Memorial Grammar School.I am passionate about staying updated on innovative technologies and trends, ensuring a proactive approach to IT challenges. Excited to contribute my technical skills and leadership experience to a dynamic organization that values innovation and continuous improvement."