Senior Key Account Manager
Faithlink Systems Limited
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Rasheed O. Email & Phone Number
Senior Key Account Manager
at
Faithlink Systems Limited
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Key Account Manager
Location
Lagos Mainland, Lagos State, Nigeria
Who is Rasheed O.? Overview
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Quick answer
Rasheed O. is listed as Senior Key Account Manager at Faithlink Systems Limited, based in Lagos Mainland, Lagos State, Nigeria. AeroLeads shows a matched LinkedIn profile for Rasheed O..
Rasheed O. previously worked as Key Account Manager at Prime Powerco Limited and Key Account Manager at Prime Infrastructure And Engineering Services Limited. Rasheed O. holds Higher National Diploma, Small Business Administration/Management from Lagos State Polytechnic, Lagos.
Company email context
Email format at Faithlink Systems Limited
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Faithlink Systems Limited
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Profile bio
About Rasheed O.
I am a seasoned customer service professional with over a decade of experience in customer service, team leadership, IT service delivery, and corporate client management in the Telecommunications, Information Technology, Infrastructure, and Power sectors. My passion lies in nurturing and developing teams to achieve their full potential.My strengths include:- A solid track record of effectively resolving customer complaints and consistently meeting service-level agreements- Maintaining composure and effectiveness even in challenging situations- Demonstrated interpersonal and motivational skills that foster a cohesive team environment and drive peak performance- Focusing on delivering high-quality results that exceed expectationsI am committed to personal and professional growth by:- Continuously seeking knowledge and embracing new challenges- Maintaining composure in high-pressure situations- Focusing on delivering exceptional, high-quality resultsMy background encompasses good client relationship management, team leadership, conflict resolution, and a deep understanding of customer experience and satisfaction. I am dedicated to enhancing operational efficiency and achieving superior performance outcomes.
Current workplace
Rasheed O.'s current company
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9 roles
Rasheed O. work experience
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Key Account Manager
Key Account Manager
● Manage relationships with top-tier clients, serving as their primary point of contact for all inquiriesand ensuring high levels of customer satisfaction.● Collaborate with cross-functional teams including sales, project, and operations to identify andcapitalize on new business opportunities.● Develop and execute strategic account plans for key clients.● Conduct regular business reviews with clients, analyzing their needs and making recommendationsfor additional… Show more ● Manage relationships with top-tier clients, serving as their primary point of contact for all inquiriesand ensuring high levels of customer satisfaction.● Collaborate with cross-functional teams including sales, project, and operations to identify andcapitalize on new business opportunities.● Develop and execute strategic account plans for key clients.● Conduct regular business reviews with clients, analyzing their needs and making recommendationsfor additional services or products that could benefit their business.● Develop and maintain a deep understanding of the telecommunications and power industry, stayingup to date on market trends and emerging technologies.● Prepare and present regular sales reports and forecasts to senior management, providing insightinto key account performance and identifying areas for improvement.● Ensures timely and accurate delivery of products and services to key accounts, coordinating withinternal teams to resolve any issues or concerns raised by clients. Show less
Technical Support Team Manager, Microsoft M365 Commercial Lob
● Manage team to deliver exceptional customer service across technical lines● Training and coaching team members to support their personal development● Act as a primary escalation point for operational issues in the team● Supports the team to ensure Tek Experts meets the goals and expectations of our customers● Provides accurate and timely communication to all applicable parties on any customer supportissue
Sep 2019 - Jul 2022
Team Lead Contact Centre Operations
● Coordinate and monitor the activities of call centre executives.● Assist in monitoring compliance to defined service levels within the call centre.● Assist in ensuring prompt, complete and satisfactory resolution/feedback on queries.● Monitor team performance to ensure efficiency in call handling and customer service delivery● Promptly escalate issues that affect effective and efficient customer service delivery to theSupervisor, Call Centre Operations.
Jul 2017 - Sep 2019
Team Lead, Contact Centre Operations
● Coordinate and monitor the activities of call centre executives.● Assist in monitoring compliance to defined service levels within the call centre.● Assist in ensuring prompt, complete and satisfactory resolution/feedback on queries.● Monitor team performance to ensure efficiency in call handling and customer service delivery● Promptly escalate issues that affect effective and efficient customer service delivery to theSupervisor, Call Centre Operations.
Jun 2014 - Jul 2017
Analyst, Quality Assurance
Monitor the interaction of Customer Care Executives (CCEs) with customers and ensure compliance with established quality standards and KPIs and perform ongoing evaluation of customer affecting processes and SLAs.
Nov 2012 - May 2014
Trainer, Frontline Sales & Customer Care
● Develop, carry out, and evaluate training programs for new employees (CCE’s)● Training new employees on tools and applications needed for their job● Training employees on new products and new technologies● Organize and develop, or obtain, training procedure manuals and guides and course materials such ashandouts and visual materials.● Offer specific training programs to help workers maintain or improve job skills.● Monitor, evaluate and record training activities and… Show more ● Develop, carry out, and evaluate training programs for new employees (CCE’s)● Training new employees on tools and applications needed for their job● Training employees on new products and new technologies● Organize and develop, or obtain, training procedure manuals and guides and course materials such ashandouts and visual materials.● Offer specific training programs to help workers maintain or improve job skills.● Monitor, evaluate and record training activities and program effectiveness. Show less
Apr 2012 - Oct 2012
Customer Care Executive
Monitor the interaction of Customer Care Executives (CCEs) with customers and ensure compliance with established quality standards and KPIs and perform ongoing evaluation of customer affecting processes and SLAs.
Nov 2008 - Apr 2012
3 education records
Rasheed O. education
Higher National Diploma, Small Business Administration/Management
Lagos State Polytechnic, Lagos
National Diploma, Business Studies
The Federal Polytechnic Offa Kwara State
West African School Certificate, High School
Ansar-Ud-Deen College, Isolo, Lagos
FAQ
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Quick answers generated from the profile data available on this page.
What company does Rasheed O. work for?
Rasheed O. works for Faithlink Systems Limited.
What is Rasheed O.'s role at Faithlink Systems Limited?
Rasheed O. is listed as Senior Key Account Manager at Faithlink Systems Limited.
Where is Rasheed O. based?
Rasheed O. is based in Lagos Mainland, Lagos State, Nigeria while working with Faithlink Systems Limited.
What companies has Rasheed O. worked for?
Rasheed O. has worked for Faithlink Systems Limited, Prime Powerco Limited, Prime Infrastructure And Engineering Services Limited, Tek Experts, and 9Mobile.
How can I contact Rasheed O.?
You can use AeroLeads to view verified contact signals for Rasheed O. at Faithlink Systems Limited, including work email, phone, and LinkedIn data when available.
What schools did Rasheed O. attend?
Rasheed O. holds Higher National Diploma, Small Business Administration/Management from Lagos State Polytechnic, Lagos.
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