Rasheed Ahamed Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

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Certifications:Certified Lean Six Sigma Black BeltPRojects in Controlled Environment (PRINCE2) - Foundation

Chennai Area, India

 Responsible for creation and execution of job plans, resource planning, capacity utilization on every shift Assist the Line Managers in overseeing projects from start to completion  Initiate process improvement and control measures in the team with the assistance of the Project Manager / Operation Accounts Manager SPOC for over all quality of the team Analyze, validate metrics and defects data Training the associates regarding process updates during debrief session Resolve workplace conflicts effectively and enhance teamwork, productivity & morale

Ensuring process compliance at every level thereby conducting spot audits with the help of dedicated Quality Assurance Team (QAT). Recognizing problems and ensures a plan of action is created to address the relevant issueResponsibilities:Conducting spot audits on process complianceContribute to the completion of service recoveries as required by the client Evaluate client feedback and provide accurate analysis to the Associate Project Manager and the Project ManagerAssisting the Client Manager in creating and executing a plan of action to make improvements for all negative feedback received Maintaining / Publishing performance score card for Quality Controllers on monthly basisOperational Roles:Standing by as an Alternate Team LeaderConference call with both on-shore & off-shore on a weekly basis to enhance team performance & on process updatesAssessing the weekly trend with the help of PFMEATraining the associates regarding process updates during debrief session

Provide technical leadership all through the project life cycle and subject matter expertise to the team. Performs the role of a team lead for a group of Quality Controllers and is responsible for workflow process, feedback, training & coaching and process improvement in the team. Ensures the team provides high quality, real-time assistance to clients.Responsibilities:Coach QCs in areas of quality assurance Conduct spot checks on all QCs from time-to-timePerforming Average Out-Going Quality (AOQ) at the end of the weekResponsible for deadline adherence on the shift and ensure no delays Ensure 100% quality adherence of all projects worked on during the shift per correct templates, standards and client specificationsAdminister training for new QCs and responsible for the buddy programEnsure print security and physical access procedures are followed by the team

Provide high quality, real-time assistance to clients in support of projects by ensuring a defect-free control process. Proofreading documents and editing presentations that have been created. This involves proofreading, copyediting, style editing and editing, formatting as well as comparing documents for uniformity. Responsibilities:Identify and correct typographical errors, punctuation errors, spelling and formatting inconsistencies as well as comparing documents for uniformityPerform quality assurance in both hardcopy as well as online to validate compliance with client specific templates, standards and stylesEnsure projects are handled to the highest degree of precision keeping in mind client specifications and deadlines with high standards of accuracy and quality

Analyzing the customer's credit worthiness for the purpose of loan application and entering the gathered information into the Lending Advisory Screen and sending them back to the help desk which is in U.K.Responsibilities:Recording cases processed everyday on Day SheetMaintain & delivering good quality workEnsure timeliness on completion of workReporting to on-shore Service Manager on a daily basis