● Delivered multi-channel customer support via live chat, phone, email, and social media platforms.● Engaged with customers on Facebook, Instagram, and TikTok, resolving queries and fostering brand loyalty through personalised interactions.● Delivered multi-channel customer support via live chat, phone, email, and social media platforms.● Resolved technical issues with order flows, liaising with partners such as DPD and Yodel to ensure seamless deliveries.Utilised… Show more ● Delivered multi-channel customer support via live chat, phone, email, and social media platforms.● Engaged with customers on Facebook, Instagram, and TikTok, resolving queries and fostering brand loyalty through personalised interactions.● Delivered multi-channel customer support via live chat, phone, email, and social media platforms.● Resolved technical issues with order flows, liaising with partners such as DPD and Yodel to ensure seamless deliveries.Utilised Looker for data analysis to track customer service performance metrics and optimise workflows.● Processed payments and managed transactions using Stripe, ensuring accuracy and timely resolution of issues.● Used Dixa and Slack to manage customer communication and maintain real-time collaboration with the team.● Recognised for embodying company values: dedication, honesty, and continuous improvement.● Coordinated campaigns, such as the "Surprise and Delight" initiative, to enhance customer engagement and satisfaction. Show less

• Handling queries from customers and Partners via multi channels phone, Live Chats.• Sorting orders through a security system to detect fraudulent activity• Responsible dealing with customer complaints and satisfying requests with highest form of service.• Working within established guidelines, particularly with brands and reporting discrepancies.• Keeping up to date with special promotions and logging all contact accurately.• Shipment and management of new devices roll out… Show more • Handling queries from customers and Partners via multi channels phone, Live Chats.• Sorting orders through a security system to detect fraudulent activity• Responsible dealing with customer complaints and satisfying requests with highest form of service.• Working within established guidelines, particularly with brands and reporting discrepancies.• Keeping up to date with special promotions and logging all contact accurately.• Shipment and management of new devices roll out to all restaurants, making sure they are activated. Show less

• Multilingual customer service: Dutch / English / USA• Answering inbound telephone calls from customers: this can be a variety of order taking, answering queries and problem solving and referring customers the best deals on their service. • Answering queries relating to our web-site.• Amending, processing refunds for holiday bookings • Responding to any customer service issues arising from data entry and writing emails.• Communicating with hotels and our partners.

Barnet 360 is a pre-employment programme, where I organised an event to tackle youth unemployment by undergoing training sessions by professionals. Team work, determination and time management were key to working towards a deadline under pressure. I had to make sure the whole team was collectively putting their part in to make the project successful by managing different teams. tasks included; confirming the venue, promoting the event through various techniques, having regular meeting to… Show more Barnet 360 is a pre-employment programme, where I organised an event to tackle youth unemployment by undergoing training sessions by professionals. Team work, determination and time management were key to working towards a deadline under pressure. I had to make sure the whole team was collectively putting their part in to make the project successful by managing different teams. tasks included; confirming the venue, promoting the event through various techniques, having regular meeting to practice presentational skills and solving any obstacles by keeping a solution orientated attitude. The whole experience had made me develop leadership skills and work in a efficient manner. Show less