Results-driven professional with experience in retail management and customer service. Proven expertise in cash management, expense control, and team leadership, complemented by a strong focus on enhancing customer satisfaction and driving sales performance. Adept at training and developing staff to optimize operational efficiency and ensure compliance with company policies. Committed to fostering a positive shopping experience and achieving organizational goals through strategic planning and effective execution.

Talent Acquisition leading recruitment and onboarding processes to source top candidatesEmployee Orientation designed and implemented to familiarize new hires with company cultureTraining Programs developed and delivered to enhance skills of staff and supervisorsBudget Management overseeing HR budget and resource allocation effectivelyPerformance Management conducted through regular reviews and development plansEmployee Relations focused on handling concerns to maintain a positive work environment

Managed daily cash reports and reconciliations to ensure inancial accuracy.Oversaw store expenses to improve cost efficiency and maintain budget adherence.Conducted training for cashiers on billing procedures and customer service excellence.Ensured accurate billing operations to minimize discrepancies.Directed daily operations to drive sales growth and optimize stock management.Addressed and resolved customer complaints to enhance the shopping experience.Supervised staff performance and created effective scheduling for operational success.Analyzed sales trends and implemented strategies to maximize revenue generation.Collaborated with inventory teams to ensure optimal stock levels and minimize stock-outs.Ensured adherence to company policies and industry regulations for a safe retail environment.