1. Managing, Administrating & troubleshooting the overall office network & all other computing items including the Cloud infrastructure in Windows Azure platform of clients.2. Providing IT consultancy for purchasing, assigning IT related items. Helping to minimize the costs & delivering optimal value to the company & the clients.3. Providing IT infrastructure & end user technical support for ERP systems and mobile application services.4. Maintaining important data backups as well as hardware & software inventory for effective management.5. Monitoring the Internet, Email, File print operations & educating the users to use them effectively & applying necessary restrictions.6. Ensuring the security for all the IT related devices as well as Network & Data, according to the best IT practice.7. Ensuring IT Policies & Procedures are being followed accordingly.8. Providing IT technical support for end-users & educating them to execute IT-related functions, in an effective manner.9. Coordinating with 3rd party vendors for IT-related matters.10. Ensuring the proper execution of company IT functions like quality, accuracy and timeliness of our actions & working according to priority basis.11. Ensuring the successful implementation of short & long term IT strategies.Achievements:1. Successfully implemented ERP backend hosting using Microsoft Azure Cloud technology, with a secured VPN connection.2. Improved ERP network latency performance by 45%.3. Implemented a cost-cutting strategy for Microsoft Azure Cloud Infrastructure, resulting in a 77% cost reduction.3. Implemented high availability with application load balancing for ERP backend hosting servers in G-Cloud Oman, for a client.4. Successfully implemented Google G Suite for email and document collaboration purposes for clients.5. Consolidated Microsoft Azure resources, resulting in approximately 50% reduction of monthly recurring bills.

1. Led and oversaw all information technology operations within the Al Ghalbi group of companies.2. Managed, administered, and troubleshooted the entire IT infrastructure, ensuring optimal performance and availability.3. Provided expert IT consultancy for purchasing and assigning IT-related items, focusing on cost efficiency and value optimization for the company and clients.4. Supervised and managed a team of subordinates, delegating tasks, and ensuring successful completion.5. Monitored internet, email, and file print operations, educating users on effective utilization, and implementing necessary restrictions per company policies.6. Ensured the security of all IT-related devices, networks, and data by following best IT practices and implementing risk mitigation measures.7. Enforced compliance with IT policies and procedures throughout the organization.8. Ensured the proper execution of company IT functions, prioritizing quality, accuracy, and timeliness.9. Collaborated closely with third-party ERP team members for implementation and deployment needs, ensuring effective communication and coordination.10. Developed and implemented short- and long-term IT strategies aligned with company goals and best practices in IT development to maximize company value.Achievements:1. Improved software installation and management efficiency using Chocolatey, a Windows package manager, automating updates, and simplifying dependency management.2. Implemented a self-hosted RustDesk solution for remote support, optimizing existing IT resources and achieving significant cost savings.3. Implemented Uptime Kuma, an open-source software solution, for proactive service monitoring and timely notification alerts of downtime, effectively reducing user impact and optimizing resource utilization.

1. Maintains computing environment by identifying system requirements; installing upgrades; monitoring system performance.2. Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure.3. Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.4. Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.5. Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.6. Prepares users by designing and conducting training programs; providing references and support.7. Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.Achievements:1. Network infrastructure re-structured by implementing enhanced IT standards. And centralized IT-related operations including internet & print usage monitoring.2. Secured the internet gateway by Implementing Sophos Firewall in head office & sites.3. Implemented MS Teams.

1. Administrate & troubleshoot the overall office network with 8 Servers, 60+ windows XP/7 PC’s & 20+ Apple workstations.2. Prepare an annual IT budget and ensuring it is wisely spent.3. Analyze ways & means of reducing costs & to deliver the optimal value to the company.4. Ensure all hardware and software are maintained on a regular basis and assist in upgrading as and when the need arises.5. Maintain IT related hardware & software inventory for effective management.6. Maintain relevant data backups and manage the risk associated with those backups effectively.7. Monitor the Internet activities & Email operations in order to apply necessary restrictions or educate the users.8. Identify crucial activities that may have a risk & maintain backup procedure in order to sustain a continues operation.9. Ensure the successful implementation of the Leo Burnett Global IT policy, review & identify any loop holes in order to take necessary corrective actions.10. Educate the staff on how to perform their day to day tasks more effectively using the system.11. Coordinate with Leo Burnett – Hong Kong regional office for IT matters & new developments.12. Participate in the Agency’s social responsibilities while maintaining day to day operations.Achievements:1.Reduced the internet, email & connectivity cost by 46% and saved US$ 7,900 by introducing broadband technology.2. Successfully implemented Virtualization technology & thereby were able to reduced cost while ensuring continuous business operation.3. Implemented System Image Restore mechanism for PCs as a quick way of disaster recovery.4. Introduced the license-free Open Office/Lotus Symphony for production environment and saved the US$ 20,000 incurred for Microsoft office license purchase. 5. Introduced an automated salary slip & cheque printing mechanism for the Finance department.

1. Installation of Software / Hardware Configurations.2. Providing Total IT support (Software / Hardware) at the workplace & for the client sites.3. Counselling and coordinating with clients.

1. Installation of Software / Hardware Configurations.2. Undertaking computer assembling, maintaining and repairing.3. Providing Total IT support (Software / Hardware) at the workplace & for the client sites.4. Counseling and coordinating with clients.