-Deliver exceptional customer experience for the clients based on their business need.-Ensure quality solutions with best in class platform.-Prepare project schedules to meet deadlines.-Implementation and Integration support for the team.

-Involved in the complete life cycle of the projects.-Conduct workshops with customers for requirement analysis and initial design.-Solution design of the contact center to meet the customer requirements.-Prepare project implementation plan and adhere strictly to meet the deadlines.-Implement the project as per the plan and integrate the solutions for better customer experience.-Document test plans to conduct various levels of testing.-Perform Unit testing, SIT and UAT after commissioning the solution.-Prepare handover documents and guides to train the end users and administrators.-Conduct training sessions to the end users to use the system in an effective manner.-Support the solution to meet the customer SLA.Have been involved in the implementation of various contact center applications. Genesys CIMGenesys SIP ServerGenesys GVPGenesys Voice RoutingGenesys OutboundGenesys InfoMartGenesys Interactive InsightsGenesys eServicesGenesys WorkspaceGenesys QM (GQM)Genesys Interaction Recording (GIR)Genesys Knowledge CenterGenesys Workforce ManagementGenesys Mobile ServicesGenesys PureConnectCisco Packaged Contact Center EnterpriseAvaya Aura Contact CenterAvaya Aura Experience PortalAvaya Aura Workforce Optimization suiteTelstrat Engage Call RecorderVerint Knowledge Management System

-Design and Implement Contact Center solution to meet the business requirements.-Design and Implement High availability and business continuity sites for contact center.-Design and Implement Workforce Optimization solutions.-Perform unit testing during the implementation and prepare test plans to conduct SIT/UAT.-Customize the reports as per the business requirements.-Maintain in-depth knowledge and records in relation to assigned projects, provide prompt and accurate information, advice and guidance to colleagues and customers. -Prepare hand over documents and guides for the end users and conduct training.-Provide customer with L1,L2 level support in resolving technical/system related inquiries.-Knowledge on multiple contact center solutions like Genesys, Avaya and Cisco.