Technology driven individual with 10 years of experience in Contact center solutions, Work force optimization suites and Interactive voice response solutions. Currently employed as Lead Solutions Consultant in Fourth Dimension Systems (FDS) in the Central Region of KSA. FDS maintains a wide range of business with clients from the public as well as the private sector and is one of the leading integrator in the Kingdom.I am a Genesys Certified professional with a wide range of experience in the Middle East region dealing with diversified customers in the Banking, Government, Educational Institutions and Automotive industries, helping them achieve their business goals and objectives. Ensuring them end to end customer experience with the best design, solution, integration and support. Customer's requirement to use the best technology with the highest quality must be provided at the right time.
Listed skills include Integration, Avaya, Ivr, Contact Centers, and 23 others.