Rashko Temelkovski Email & Phone Number

Dedicated to building relationships that last. A firm believer in the "Happy Team, Happy Clients" approach. • Over 8 years of customer service experience, excelling as a Customer Service Lead / Manager and managing growing support teams. Adept at working with ticketing/live chat systems including Gorgias, Freshdesk, Zendesk, Chatra and Freshchat. Meticulously detail oriented.• Consistently nurturing a proactive approach to decision making and problem solving. Introducing support procedures to ensure customer satisfaction is guaranteed at all times. • 8+ years of experience with supervising and directing small to large teams (5-30 members). Helping businesses set up teams that assist in core operations. Monitoring team performance, eliminating weaknesses, bottlenecks, knowledge gaps, and encouraging team chemistry. Engaging in mentorship and performance improvement plans when necessary to achieve/maintain excellence.• Daily use of Shopify, NetSuite, and ShipNetwork for eCommerce stores: order fulfillment, order cancellation, refunds, fraud mitigation. product review evaluation, etc.• Skilled and reliable social media manager. Have done everything from simple post scheduling (using Hootsuite and Sprout Social), to running ads and daily interaction with fans and followers on Facebook, Twitter, and Instagram.• Proofreading and formatting articles in Wordpress and Shopify, making sure they are both reader-friendly and SEO-friendly. Immense attention to even the tiniest of details.• Good experience in email marketing using platforms like Aweber to interact with subscribers, maintain email list hygiene, send newsletters, etc.

Listed skills include Translation, English, Interpretation, Content Writing, and 20 others.

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  University American College Skopje

  English Language - Interpretation And Translation