Rashmi Chandra Email & Phone Number

San Francisco, California, United States

Strategy• Contribute to the strategic planning process and understand the priorities of the business, working closely with the Director of Lounges, MD Marketing business plan.• Map the marketing priorities for Airport Lounges with Operations, Culinary, Hospitality Group and Business Development to ensure an aligned approach.• Propose functional KPI’s. and Achieve company and client financial targets and goals.• Accountable for delivering the best consumer experience in an… Show more Strategy• Contribute to the strategic planning process and understand the priorities of the business, working closely with the Director of Lounges, MD Marketing business plan.• Map the marketing priorities for Airport Lounges with Operations, Culinary, Hospitality Group and Business Development to ensure an aligned approach.• Propose functional KPI’s. and Achieve company and client financial targets and goals.• Accountable for delivering the best consumer experience in an airport lounge in SFO via innovation, technology, and analytics.• Comply and ensure your team follows all TSA and local airport authority regulations.• Supply chain management/product ordering• Proactive menu design based on customer feedback and take-rates.• Local menu creativity/food product placement and display.• Hire, Motivate, coach, mentor and develop management, frontline (hourly) staff• Staffing management (coverage)/schedule planning.• Proactive communication/escalation of operational issues and ability to problem-solve in partnership with Director of Lounges.• Hospitality-centric ability to pivot and try new things in partnership based on industry trends.• Customer service delivery beyond product service and facility cleanliness- ability to create a friendly environment and appropriately engage with guests.• Proactive in identifying and communicating key local market needs/trends to support creation of a ‘Uniquely Alaska Care and Distinctly Local” atmosphere.• Team Building: The ability to inspire, motivate, and guide others to foster team commitment, spirit, pride, and trust. • Developing Others: The ability to motivate and inspire others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal instruction.• Analytical Thinking: The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, and draw appropriate conclusions. Show less

Oakland, Ca

* Responsible for capacity management and responsible for managing and overseeing all aspects of Prospect/Southwest's business relationship in our OAK location* Ensuring compliance with all policies, procedures, security, safety regulations, and training requirements established by the Company, by our Clients (Southwest), and by regulatory authorities.* Responsible for planning, assigning and directing work; authoring and discussing with employee’s performance reviews; addressing… Show more * Responsible for capacity management and responsible for managing and overseeing all aspects of Prospect/Southwest's business relationship in our OAK location* Ensuring compliance with all policies, procedures, security, safety regulations, and training requirements established by the Company, by our Clients (Southwest), and by regulatory authorities.* Responsible for planning, assigning and directing work; authoring and discussing with employee’s performance reviews; addressing employee performance and corrective action plans; employee motivation and rewards. * Organizing the budget of the company in collaboration with senior management.* Develop dynamic model to accommodate change, utilize inventory and replenishment and drive global process improvement. Establish global performance metrics/reports utilized across company* Manage strategic delivery process for moderate to highly complex categories* Monitor KPI's to ensure efficiency* Collaborates cross functionally to ensure alignment, shared knowledge on processes with goal of E2E visibility enabling appropriate cross-functional decisions Show less

San Francisco Bay Area

*Oversee and lead the entire operational and Loss Prevention aspect of the store .*Create, train, develop and lead a customer-centric culture for the support teams by focusing on highly-personalized experiences, cultivating trust and embracing long-term customer relationships *Provide operational and selling leadership and support to managers and associates in driving and exceeding sales in a luxury retail environment through elevated selling abilities and commitment to exceptional service… Show more *Oversee and lead the entire operational and Loss Prevention aspect of the store .*Create, train, develop and lead a customer-centric culture for the support teams by focusing on highly-personalized experiences, cultivating trust and embracing long-term customer relationships *Provide operational and selling leadership and support to managers and associates in driving and exceeding sales in a luxury retail environment through elevated selling abilities and commitment to exceptional service *Build and execute new business-driving operational strategies to support the company initiatives*Manage profitability by focusing on the following aspects:o Assist General Manager in driving sales to achieve sales plano Consistently focus on expense managemento Partner with Human Resources to ensure that staffing levels are maintained, store achieves selling cost goal, and budget goals are achieved.o Planning and forecasting for upcoming season *Assume a global role throughout the store to support all aspects of the business by utilizing extensive knowledge of the Neiman Marcus systems, processes, marketing and merchandising directives. *Provide a leadership role that focuses on growing customer service and building client loyalty Show less

Walnut Creek, Ca

 In this role, understood and excelled at all business and technical aspects of the POS solution, including system analysis and design, product implementation and configuration, testing, business procedures and flows, appropriate documentation, and system deployment. Also acted as an escalated support resource for both business and technical issues for major clients Spearhead the Operations Department with successfully assisting Inventrak/Retail Cloud’s clients in building their retail… Show more  In this role, understood and excelled at all business and technical aspects of the POS solution, including system analysis and design, product implementation and configuration, testing, business procedures and flows, appropriate documentation, and system deployment. Also acted as an escalated support resource for both business and technical issues for major clients Spearhead the Operations Department with successfully assisting Inventrak/Retail Cloud’s clients in building their retail management system (POS). Design and lead varying levels of support to Retail Cloud clients, whether it’s through online chat or on-site tech services.  Direct the Operation Department to effectively strengthen communication with merchants-by listening to their needs and wants and giving valuable tip and advice, and introducing them to technology tools that will help them run their business. Work with Customer Service team and collaborate to provide 24/7 on-site support so the team can continually and successfully provide exceptional support to small and midsize merchants. Work closely with the development teams and product sponsors in defining functional and technical road maps for the product and lead a team responsible for the end to end testing and technical support. Show less

 Responsible for managing all aspects of operations for a distribution center with 50 person staff. Successfully aligned business planning and financial processes with performance improvement and business risk-management activities.

 Helped in opening Nadi International Airport Korean Airlines Customer Service Center facility for Korean Air and created efficient and effective operations.  Trained and supervised 25 customer service agents and ramp personnel.  Responsible for daily operations decisions and dealt effectively with all crises.  Received recognition for successfully loading planes and preparing them for departure in under 20 minutes, over 97% of the time.  Devised successful… Show more  Helped in opening Nadi International Airport Korean Airlines Customer Service Center facility for Korean Air and created efficient and effective operations.  Trained and supervised 25 customer service agents and ramp personnel.  Responsible for daily operations decisions and dealt effectively with all crises.  Received recognition for successfully loading planes and preparing them for departure in under 20 minutes, over 97% of the time.  Devised successful schedules enabling four planes to be serviced simultaneously.  Reduced industrial accidents by 98%. Implemented systems in Fiji and Oceania region that produced operational improvements, organizational change, increased customer satisfaction, and enhanced profitability. Show less