From navigating technical conundrums at Amazon to guiding players through their gaming journeys, I've had quite the adventure in support roles. I cut my teeth as a Technical Support Associate at Amazon, where I learned how to tackle tech issues with the precision of a laser beam (or at least, that’s how it felt!). I bagged dozens of rewards and recognitions from my leadership team for the quality of work I delivered. Transitioning to the gaming world as a Player Support Agent at Keywords Studios, I quickly mastered the art of assisting players and finding creative solutions. Now, as a Live Ops Specialist at Keywords Studios, I get to combine those skills, working proactively to improve player experiences and keeping player journeys smooth from behind the scenes. I’m all about making sure our virtual worlds are immersive. After all, if we’re going to immerse players in these worlds, let’s make sure they’re worth staying in! 🎮