Driving high performance and efficient team with future skills via sustainable PerformanceManagement with clear direction and communication.Evaluate internal and external best practises in relation to local, regional and global HRneeds and assess and adapt solutions to ensure they are effective and appropriate.Collect and share best practices and feedback from employees for continuous processimprovements Conduct calibration sessions with managers and operations to share best practises and ensureconsistency in the customer experience.Seek feedback from stakeholders, peers and managers on a regular basis in order to develop more effective solutions.Review MI and quality reports to analyse and ensure optimal customer experience isachievedDemonstrate a consultative approach and build effective relationships with stakeholders,peers and other HR professionals.

Worked with Business, Premium, Retail and Online Banking, handled an elevated role of a seasonedTeam Manager, Skill development Trainer and an Internal Auditor. Key deliverables were to achieveBusiness Goals (Sales and Service) for products like Insurance, current accounts, savings account, Loans,mortgages and online services, up scaling newly hired Managers and existing staff. Successfullysupported business in meeting audit requirements by doing Regular interval audits and sharing findingswith the Business on opportunity areas. Responsible for Monthly, Annual Performance Appraisal –Performance Development. Handled Overall Site Based Customer Satisfaction along with Site Head forPremium Banking.