Rashmi V Email and Phone Number

Primary support engineer for event supports (Web/Media/Security)• Working exposure on different web technology products and media products• Evaluating and resolving technical problems for customers efficiently.• Being part of training programs and took online, classroom trainings on various products• Provided on-call support demonstrating hands-on knowledge for critical issues related to CDN settings, Security and TCP/IP protocols (DNS, HTTP, TCP, UDP, SSL, WAF).• Have been appreciated with positive feedbacks and CSAT with Top boxes by customers for resolving issues and delivering best support experience• Having sound knowledge on leveraging different tools that are available in Web, security, and media• Skilled in concepts of HTTP request workflow, Web Caching, SSL Transactions, SSL certificates.• Skilled in Web protection (WAF), DDOS Mitigation through WAF.• Protection, certificate transactions, Load Balancing, DNS(Fast DNS)• In depth knowledge of Akamai CPS (for certificate management)

• Troubleshooting LAN & WAN Network Issues, Configurations of Network Devices• Hands-on in different Monitoring Tools• Incident and Problem Management• Analyzing network devices & it’s performances• Coordination with different vendors• Handling proactive and reactive incidents