- Developed and maintained strong relationships with a portfolio of Managed IT services and Telecom clients assigned to me.- Served as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly and professionally.- I am able to understand client needs and provide tailored solutions and recommendations to meet their requirements.- Collaborated with internal teams, such as Business development, marketing, and technical support, to ensure seamless delivery of services to clients.- Conducted regular meetings and scheduled check-ins with clients to review their satisfaction levels, identify areas for improvement, and offer additional services or upgrades.- Developed summaries to assess each client's satisfaction level and determine targets for follow-up plans.

- Established performance and service goals and held associates accountable for individual performance.- Created customer support strategies to increase customer retention, meaning the clients are inclined to renew the annual subscription.- Scheduled and attended meetings with clients and prospective clients as requested.- Performed duties and provided service in accordance with established operating procedures and company policies.- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.- Achiever a Client Retention rate of 73% which was higher than standard industry rate of just under 50%.

Risk Analysis- Effectively managed the 25 Country reviews & Sovereign ratings, and review processes ofallotted countries and regions.- Responsible for monitoring daily risk exposure and reporting any pertinent information tomanagement.- Generate daily dashboards and risk reports using Microsoft excel.- Worked with MR M/MRC on RNiV (Risk not in VaR) demise project by the way of mappingpositions to appropriate risk factors.- Developed automation tools using VBA to support BAU reporting.