Rashmi Achha Email & Phone Number

United States

troubleshooting

• Worked with a small team of writers in the U.S. and in Pune, India to support 100+ engineering teams in 3 countries. • Created online help, PDFs, and HTML guides for product administrators for as many as 7 of the product's database agents. Collaborated with other writers to create and update persona-based guides for web-based interfaces. • Helped code review efforts by reviewing error messages, log messages, descriptions in the APIs, and terms in the code dictionary. Developed standards for API descriptions as part of a focus team. • Worked closely with User Experience team to review design mockups. Established standards for Ul text as part of a focus team. . Created feature based videos to describe the complex features.

Drafted content for service manuals, SWIs, videos, and graphics.Conducted rich media visualization consultations and trained and mentored 30+ individuals.Created internal training documents and web help for new engineering tools, resulting in streamlined processes and saved business hours.Developed a new content model, provided interactive graphics and infographics, and wrote solution-level processes.Conductedclassroom trainings and monthly live webinars on setup, configuration, use, and troubleshooting of new tools.Increased quantity and quality of quality-checked documents/submissions by 35% by revamping the quality program and modifying the framework for the Information Developers group, including ideation for increasing coverage and submissions under quality.Developed business requirements document (BRD), functional requirements document (FRD), and test cases, and participated in testing, working as a business analyst.Attained global recognition for writing newsletter articles on visual communication, representing SLB and global DITA at conferences in Rotterdam (2019), and delivering presentations on extended reality at the 2019 CIDM Europe conference in Rotterdam, Netherlands, and the STC conference in Pune, India

Gathered and analyzed inputs to plan workflows for documentation processes.Collaborated with development teams and Subject Matter Experts (SMEs) to discuss requirements and gather information.Conducted meetings with global teams to establish standards and identify opportunities for process improvements.Utilized DITA concepts to create and maintain documentation content.Documented new features and enhancements for products, including writing release notes and readme documents for products moving into General Availability (GA).Scheduled knowledge transfer sessions with SMEs to ensure timely documentation of content.Provided periodic updates on documentation status and incorporated feedback to resolve modification requests.Conducted peer reviews and provided editorial assistance for product release notes.Adhered to documentation schedules and delivered documentation on time for reviews and product release.

Provided comprehensive support to John Deere dealers, ensuring seamless operations and customer satisfaction.Utilized SAP to identify Bill of Materials (BOM), variants, Engineering Change Notices (ECN), and Engineering Change Management decisions released by different factories.Conducted thorough analysis of Bill of Materials to assess serviceability, interchangeability, and various part conditions, leveraging SAP, Creo View, and Windchill.Resolved complex issues and offered recommendations to dealers, field personnel, and customers regarding technical documentation matters.Collaborated with Subject Matter Experts (SMEs) to gather detailed information and ensure a complete understanding of products for various changes in existing products and the development of new products.Maintained a focus on quality and continuous process improvements to enhance efficiency and effectiveness.

Studied engineering drawings and international aerospace standards (ATA 100, S1000D, I Spec 2200, ASD-STE 100).Analyzed operation, control, and faults using AIRNAV, IPC, ZAMIZ, and SAP.Created AMM manuals for A350, A320, and A380 series aircraft.Utilized S1000D standards and XML viewers for manual creation.Managed Electrical Drawings for various aircraft using Axiom and SEE-XP.Identified GSE through modification documents.Updated wire kits for SBs using Airbus access tools.Acted as technical and quality controller for SB electrical jobs.