Rashmi Achha Email & Phone Number

United States

troubleshooting

• Worked with a small team of writers in the U.S. and in Pune, India to support 100+ engineering teams in 3 countries.
• Created online help, PDFs, and HTML guides for product administrators for as many as 7 of the product's database agents. Collaborated with other writers to create and update persona-based guides for web-based interfaces.
• Helped code review efforts by reviewing error messages, log messages, descriptions in the APIs, and terms in the code dictionary. Developed standards for API descriptions as part of a focus team.
• Worked closely with User Experience team to review design mockups. Established standards for Ul text as part of a focus team.. Created feature based videos to describe the complex features.

Drafted content for service manuals, SWIs, videos, and graphics.Conducted rich media visualization consultations and trained and mentored 30+ individuals.Created internal training documents and web help for new engineering tools, resulting in streamlined processes and saved business hours.Developed a new content model, provided interactive graphics and.

Gathered and analyzed inputs to plan workflows for documentation processes.Collaborated with development teams and Subject Matter Experts (SMEs) to discuss requirements and gather information.Conducted meetings with global teams to establish standards and identify opportunities for process improvements.Utilized DITA concepts to create and maintain.

Provided comprehensive support to John Deere dealers, ensuring seamless operations and customer satisfaction.Utilized SAP to identify Bill of Materials (BOM), variants, Engineering Change Notices (ECN), and Engineering Change Management decisions released by different factories.Conducted thorough analysis of Bill of Materials to assess serviceability.

Studied engineering drawings and international aerospace standards (ATA 100, S1000D, I Spec 2200, ASD-STE 100).Analyzed operation, control, and faults using AIRNAV, IPC, ZAMIZ, and SAP.Created AMM manuals for A350, A320, and A380 series aircraft.Utilized S1000D standards and XML viewers for manual creation.Managed Electrical Drawings for various aircraft.