Rashmi Sinha, B.Sc, Chrp Email & Phone Number

Markham, On, Ca

Ontario, Canada

• Acts as a case management advisor and provides early intervention for short term absence claims (up to 20 – 30 days) working towards early, safe and suitable return to work in order to minimize lost time for all employee Union groups. • Provides leadership to principals/supervisors and staff regarding the DDSB Ability Management processes/procedures. Serves as a resource and communicates with staff, unions and medical practitioners to provide early intervention for absent employees. • Identifies and addresses employees who exhibit concerning absence trends or excessive sporadic absences. • Manage Short-Term Absence Claims For All Employees, adjudicate access to sick benefits for ongoing absences. If necessary, request further medical information to support access to sick leave benefits. Maintain medical files, accessing sick leave in order to receive updates regarding recovery and treatment as well as potential return to work options. Communicate with all parties about the approval/denial of sick leave benefits and guide employees about the alternative leave options when access to sick leave is denied.• Manage return to work/ accommodation plans. Organize and lead meetings with internal and external parties to discuss return to work options and accommodation needs. If needed, implement a safe and suitable return plan. Ensure return to work plan is progressing well and adjust if required. • Provide leadership regarding the Ability Management Program. Organize and lead meetings with all involved parties including union/federation representation, as needed, to discuss return to work options and accommodation needs. * Investigate medical claims to determine if certain cases require referral to WSIB case manager, Labour Relations or Leave of Absence request system. • Develop, produce and analyze absence statistics for all employee groups. Collaborate with IT for an efficient absence data reporting process.

La Ronge, Saskatchewan, Canada

-Managed Personnel from Total Reward Strategy to Compensation, coaching, advice and consultation in the areas of Employee Relations, Performance Management, Conflict resolution, Progressive Discipline, Succession Planning, Team Building, and Attendance Management.- Work along Substance Abuse Professional for required accommodation. Screen staff in need, get assessed and help execute return to duty with accommodations.- Encourage Workplace Safety processes and tools. - Supported the implementation of Payworks and HR Software Solution for one of the department, to outsource Payroll service, customizing to their needs.- Involve with Student pre-employment program and Youth Work Experience Program to give them practical experience of being in workforce. - Proficient and quick learner of different systems such as HRIS, Microsoft Office, Google Suite, BambooHR, Ultipro, Kronos, SAP, and payroll systems such as ADP Workforce, Xyntax, Payworks, Bullhorn, etc.

Greater Toronto Area, Canada

• Manage and supervise associates working at three different locations in Toronto, and act as the central contact for staffing.• Handled ambiguity when client relocated, while in pandemic, keeping staff motivated to maintain operations• Partner & engage other departments (payroll, audit team, operations team, HR partner, security) for any discrepancies, security clearance, change in rate of pay or access•Identified and helped catch payroll team with the system errors, while setting payroll for new location & payrates• Conduct new associates’ orientation on rights, rules and obligations under company and Canadian legal framework relating to Employment Standards Act, Occupational Health and Safety Act• Conduct comprehensive investigation in case of any injury/accident/incident of any Manpower associates at workplace, analyze the root causes, and make decisions with recommendations to the client about violations, substandard acts or work conditions• Ensure staff inclusion and diversity by managing dispute/conflict at the workplace by applying mediation, negotiation or disciplinary actions; strictly enforcing company policies on favoritism, discrimination, and harassment, and based on the requirements outlined in pertinent legislations• Review, update and implement HR policies including associate attendance, health and safety, behavioral, performance management, GMP, associate dress code etc., and when necessary, to take disciplinary action for violating any of the policies; exercise discretion as well as judge independently to make timely decisions• Monitor Behavioral misconducts, safety or quality infractions, job abandonments, enforce company policies and disciplinary actions, follow up to resolve• Attend weekly on-site shift/communication meeting & monthly JHSC meeting, conduct monthly facility inspection; develop, generate, communicate all customized reports requested by client relating to safety, quality and productivity and to take appropriate action

Richmond Hill, Ont

• Ensuring the Unit’s staffing census is maintained; scheduling under Collective Bargaining Agreement (CBA) and as per policies.• Keeping constant communications with all Managers and stakeholders on each unit regarding staffing and its issues in regular times and also during influenza outbreak.• I work efficiently in fast paced spontaneously changing hospital environment, and finding coverage for advance needs and urgent needs (emergencies, workload increases, ambulance escorts, patient watch etc.) as well as short-term/long term leaves• Work together with Shift Manager and MRN of the Unit to find coverage and also to redeploy un-assigned staff to areas in need.• Take diligent steps in informing and staffing outbreak units with skilled staff; recording any odds.• Proficiently supported staffing concerns and leave requests; • Timecards coding and processing as well as investigation of scheduling incidents in times of complaints/ grievances.• Assist in reporting, investigation and audits under CBA. • Effective team player demonstrating a willingness to assist others and supports team at all times and in various projects.• Liaison between Staffing Agency, Access & Flow and Manager to get productive results. Achievements: Compliment from managers and Shift manager on perseverance and detailed communication, especially during time crunch (i.e. Surge, Outbreak, Low staffing).

Brampton

Working under the Umbrella of William Osler Health System to manage Staffing for 3 Hospitals: (Brampton Civic Hospital, Etobicoke General Hospital and Peel Memorial)-Working closely with all the departments to adequately manage immediate staffing needs arising from Workload increase, urgent leaves, Sick calls and unforeseen circumstances. -Trouble shooting staffing concerns and problem solving any Timekeeping issues for Registered Nurses, Registered Practical Nurses, Personal Support workers, Orderlies, Medi-Technicians, Occupational Therapists and Physiotherapists etc. -Prepare and maintains staff schedules in accordance with Osler's policies & procedures and under the light of ONA, CUPE and Teamsters Collective Agreement as well as for Non-Union staff.-Use Kronos Workforce Central for computerized scheduling program. -Responsible for adhering to scheduling practices and processes for all employee groups taking into account all applicable collective agreements. -Provide consultation to managers regarding scheduling best practices.-Extensive Payroll coding. Proficient in Medical Information Technology- Meditech. -Investigate pay inquiries and collaborates with Payroll, Human Resources and Unit Managers to resolve issues-Responsible for assisting with ESP data and maintenance including entering of accurate payroll codes, assignment changes, master rotation adjustments, entering modified work plans and On-call schedules; Assuring modified and paid hours are correct.

Markham, On

• HR Administrative support duties (Provide employment confirmation letters, attendance reports etc.). • Coordinate day today staffing needs for 275+ Nursing unit staff ( PSW, RPN, RN, Laundry/ Kitchen) serving 192 residents• Update biweekly payroll hours (using ADP systems), continence inventory management, resident's discharge charts etc.• Perform reference checks and verify employment details for current and past employees• Effectively updating employee database as well as administration of benefit plans.• Prepare various packages (e.g. New Trainee, Training, Benefit enrollment, termination etc.)• Acts as a point of contact in absence of Business Partner.• Process education assistance forms through securing the appropriate approvals, delivering to Accounting for payment.• Coordinate, administer and track pre-selection tests for job candidates• Work independently as well in coordination with the Registered Care Coordinator and Director.• Maintaining daily staff schedule, resolving any staffing needs on stimulant demand.• Manage vacation/ leave requests; and build monthly rotation call sheet and reports.• Build relationships at all levels, ensure quality of our staff meets the company mission and vision.• Work in coordination with Director of Care and Business Manager, to manage staffing for any unforeseen circumstances and/or outbreak at the residence. • Work in collaboration with unionized and non-unionized employees, under collective agreement.• Maintaining regular documentation for stimulant demand while protecting and promoting resident’s right of confidentiality and dignity.• Maintain a daily communication book for the unit and also update Memo book of the residence.• Preparing job postings and pool of candidates; managing full cycle (Hiring, Orientation, Training, Termination )

Richmond Hill

• Administration of Biweekly Payroll for 225 unionized and 15 Non-unionized employees via web-based payroll software using TEAMS (Time Entry and Approval Management System)• Coordination of Daily staffing and schedule for 200 residents serving Long Term Care.• Coordinating and processing leave requests for full-time and part-time staffs• Staff recruitment including preparing internal and external job postings, developing and updating job descriptions, screening resume for qualified candidates. Scheduling Interviews.• Coordinating the co-op student staffing process under HFO (Health Force Ontario) program; maintaining and generating reports for budget approvals from Ministry.• Maintaining all employee administration and medical files, required training records etc.• New hire documentation and orientation in a thorough and organized filing system. • Developed training content and delivered training courses catering different types of Learners (auditory, visual and kinesthetic), plus factoring in ages of Trainees.• Support employee departure process, closing deceased employee account and payouts• Prepared of ROE, Letter of Employment, Updating Seniority lists biannually, various attendance management and payroll reports.• Preparing report for Ministry of LTC for High Intensity Residents and their staffing.• Daily problem solving; investigate issues about payroll, benefits, schedule, leave requests; and apply sound decision making skills• Assist DOC/ ADOC with different tracking staff Training and scheduling as required. • Trained staffs of all ages & caliber on new payroll system and as requirements by the DOC. • Worked in collaboration with Director of Care (DOC), Executive Director and Assistant Director of Care.Achievements: Prepared several new templates for easy shifts coverage and record keeping; resulted in savings of overtime expenses for LTC.-Trained the staff to use for their leave requests application and payroll inquiries on e-learning.

Markham

• Enrolling and building clients profile for CCAC ( Community Care Access Centre) and Private pay• Scheduling and management of nurses and personal support staff in community• Service within approved budget and billing requirement • Bulk transfer and distribution of reports between different systems • Implement efficient processes for reducing work load• Responsible for rectifying funder billing codes to minimize loss of revenue for the department• Implement feedback system enabling efficient work progress, job satisfaction and training purposes• Presenting employee feedback to Health Service Supervisors and be part of improvement in work processes• Represented administrative staff in hiring manager survey conducted by TalentMinded Inc.• Training new hires, in hands-on work processes for after hours and weekends• Laise between community staff and management to ease the workload

Richmond Hill, On

• Prepared and sent blank data files for collection of revenue number, from the sales made in past month from various customer and their ordered products• Maintained Revenue, Equipment efficiency and Equipment on loan reports• Prepared expense sheet and distributing it among other branches ( ON, AB, BC etc.)• Provided customer service for all clients and tailored their needs• Managed the coordination of different data and account receivable• Inventory management on weekly basis.• Accepted and processed payments and kept account receivables list up-to date on daily basis.• Send reminders to account managers for the collection of account receivables on weekly basis.• Prepare different reports for different regions using SAGE (MAS 100), CITRIX, Outlook• Analysed data and prepared a follow up report as needed.• Assisted Office manager as required in day –to day business coordination.

Oakridges Markham

June 2014( DRO)+ Oct 2011( DRO+ Revision Officer)+ Oct 2007 ( DRO) Deputy Poll Returning Officer: • Operated under requirements and provisions of Elections Act and AODA.• Collection & returning of voting ballots & materials; • Coordinate with SDRO and Poll Clerk to set up the voting location under Accessibility for Ontarians with Disability Act (AODA) • Operation of Advance poll and Current day poll; guiding Voters, checking ID and voters list, • Following voting procedures during voting hours; make final decision to approve or reject ballots.• Answering any Scrutineer’s inquiries diplomatically; ensuring rules and procedures are followed• Counted and reported record of valid votes end of the day; reported and returning all the materialResource Officer (Oakridge’s-Markham Office under Susan Harding) Sept 2011• Administrative duties of preparing the voting materials; documentation and packaging materials.• Provide support for field enquiries received through the Returning Office Support Network.• Receiving and verifying applications for the potential candidates for the Poll Clerk and DRO positions. • Verifying employment and onboarding details.

Greater Toronto Area

• Assess the consumption of the individual account; • Provide insights on Energy conservation and consumption.• Provide consultation and prepare proposal of suitable Energy package• Prioritized tasks to meet competing demands of different portfolio; Consultant and Coordinator of different accounts• Create various contract summaries, and analytically support the proposal and recommendations • Cultivated B2B business relationship and portfolio of clients.• Maintain regular correspondence with managers regarding status & contract reviews• Maintained highest level relations with knowledge and accountability.• Correspond with clients and followed up on the portfolios, as required.• Provide solutions and guidance to associates and clients.• Maintain highest level relationship with all stakeholders• Administration of Corporate contract with clients; organized enrollment in the program

Gta

• Brainstorming marketing strategy• Product Marketing via demonstration and highlight the product advantages.• Collect reviews from the customer, address any confusion and provide clarity.• Gaining trust and promoting all lines of the product assigned for various clients

23 Second Street, Markham, Ontario

• Assisted in preparation and execution of multiple projects (absenteeism, injury records, incident reports etc.)• Aided Payroll administration and prepared and maintained documents• Assisted with attendance management and drafting relevant documentations for the team leads• Assisted in addressing performance or quality issues; preparation of coaching and counseling sessions• Validated record generation using Microsoft Office applications• Tabulated, tracked and coordinated data in HRIS; screened documents• Provided customer service to the residents, visitors and vendors

941 Progress Campus

• Stimulated the knowledge and monitored progress of students.• Assisted the students with learning disabilities from diverse background.• Facilitated learning within students’ comfort zone and provided firm feedback.• Simplified process into smaller tasks for easy learning and retaining.• Provided guidance for their work plan and strategies to identify and manage their weaknesses.

Mississauga, Ontario

• Organized social events; delegated work to team members.• Optimized community relations in offering and explaining platforms to newcomers.• Coordinated and motivated the team of volunteers and delegated work.• Fundraising/ gaining sponsorship; oversee financial budget for operational activities.• Formulated, compiled and edited a by-annual magazine for non-profit organization.• Primary contact for Vendors, invoice management; Conflict resolution and mediation • Negotiated terms for quarterly events and resolved interpersonal disputes within team.• Compiled & briefed information for magazine transcription and editorial.

Scarborough, Ontario

• Provided client support and technical issue resolution on the phone and through the email to ensure a high level of service• Negotiated with team members including vendors, contractors and customers to define the team's role in developing and implementing the technical solution• Assist generating pool, selection/screening of suitable candidates and new hire orientation.• Maintained employee files with Manager (record of monthly headcount, performance overview, turnover reports)• Coordinated routine communications with clients/ Vendors.• Administration of invoice and shipments, along with Corporate contract with clients;• Resolved sensitive situations, using mediation and performance appraisal; engaged other resources, as needed. • Helped with identifying training opportunity for staff with new products line or customer on board.• Responsible for back-filling any openings and ensuring staffing needs are being met• Records and Reports management.

** CONTRACT**• Audited and tracked, tabulated and classified data.• Dealt with sensitive and confidential information in timely manner.• Prepared spreadsheets and daily reports for cut off dates and timeliness of proxies.• Resolved discrepancies with using different communication media.• Batching and sorting of documents, review of unprocessed invoices.

Gta

******CONTRACT***
Audited and tracked the number of shares voted.
Created, organized and validated of spreadsheet on various criteria
Prepared daily reports for accuracy and timeliness of proxies and cut off dates.
Reviewed and organized external correspondence.

Toronto

Call Center Business Analyst / Personal Home and Auto Underwriter (Promoted to Analyst II)• Conduct detailed telephone interviews and collect relevant reports to obtain necessary information to generate Home and Automobile insurance quotes• Provided Excellent customer service while offering Home and Automobile insurance quotes• Ensured high levels of customer satisfaction and retention.• Clearly and effectively deliver complex and sensitive information• Assisted new staff on system applications and procedures• Retrieved, verified and recorded any applicable changes to existing insurance policies.• Monitored operational risk control within underwriting standards. • Generated Business Report using AS400, CASPER, MS office and Adobe.• Screened for fraudulent files for underwriters and traced records.• Ordered different reports from Ministry of Transportation (MTO), Motor vehicle Report etc.• Stored, updated and retrieved financial data of individual clients.

Post Grad Certification, Human Resources Management, Gpa 4.0 (Grade A)

Activities and Societies: Peer-Tutored students in SAP (Human Resource Internal System) and Management AccountingHonours Student

Bachelor Of Science - Bs, Biochemistry Lab, Microbiology, Immunology

Added credit courses towards Bachelors of Science (Biochemistry Lab, Microbiology and Immunology)

Bachelor Of Science - Bs, Biochemistry

Nagpur University