Rashna Mullick Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

● Lead division within company with nearly 300.● Generated work plans and provide project support for 45 - 50 staff members, including 40 direct reports to achieve project deliverables. ● Organizes each work day for staff to handle at least 1500 clients per day.● Collects information on each employee’s monthly accuracy based on quality assurance’s findings which in turn generates the monthly/quarterly/yearly numbers for the department. ● Implemented training department which ensured consistent training practices for 70 department employees.● Manage communications between 9 departments.● Developed guidelines and documents to increase employee productivity.● Launched processes to mentor, coach and discipline employees.VIDEO SUPERVISOR, promoted December 2016● Managed 50 employees daily in video department and ensured production and archiving of 100+ broadcast meetings per day.● Trained team members and addressed issues with them.● Performed troubleshooting daily during live streaming and consistently exceeded client expectations on speed of resolving issues.● Led operational aspects of shift recaps.VIDEO INDEXER, promoted January 2015● Directed as many as 60 live multi-cam broadcast streaming meetings per day.● Processed 10+ meetings per night for immediate client turnaround.

Dallas/Fort Worth Area

● Taught Intro to Film in multiple schools to students 11 - 17 years old

Frisco, Tx

● Trained team of 15 customer service representatives.● Interacted with up to 200 customers per week and generated trust by being knowledgeable about products, staying current with technology and promoting welcoming environment.● Delegated tasks and communicated new procedures to enhance employee productivity.

● Enrolled ~30 new members per week and posted missing hotel stays in company database.● Responded to 50 - 70 honors member inquiries per day regarding travel, member account and program information.● Managed multiple tasks to ensure guests had best experience.