Rasika Chinchole Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

- Own, drive and resolve technical cases for Apache Ranger (Authorisation), Apache Knox (Proxy, SSO Authentication), Kerberos (Authentication), SSL/TLS, Cloudera Manager(Management console).- Gradually ramping up on Apache Atlas (Data Governance), Apache Solr (Platform search) to have a broader understanding of the auditing ecosystem. Became a reliable point of contact in the team for issues specifically related Cloudera Manager, Kerberos authentication and Apache Ranger, Apache Knox. - Work in collaboration with engineering teams to reproduce issues occurring in Cloudera Data Platform (CDP) product line and help communicate with the customer on the progress. Reporting of Bugs, improvements and filing.enhancement fixes after analysis of the issue. - Participate (in)/Deliver technical sessions to build knowledge of security subsystemin Cloudera Data Platform (CDP) product. Contribute to building knowledge for Cloudera by writing technical, how-to articles.

Bengaluru, Karnataka, India

- Solving beginner level technical issues by directly working and interacting with customers via screen shares or over the phone. - Handling support cases via Internal tool and facilitating smooth delivery of support experience.- Providing patches/Hot Fixes to the end customers by working in congregation with the different Engineering teams and facilitating timely delivery of right fixes.- Working on building knowledge of the total Hadoop Ecosystem by participating in technical sessions and ramping up on Cloudera Data Platform.

Bengaluru, Karnataka, India

- Handling customer escalations for support accounts to ensure that proper channel of effective communication is maintained in between the customers and support engineers.- Work as a "Queue Captain" for managing incoming customer cases and be aresponsible resource for finding the right case owner taking into consideration skill sets of the available pool of support engineers. - Working along with the Incident management team to route customer escalationsto right incident manager in the context of SLA management and customer's requests for update.- Interact with customers over the phone, E-mail/case updates to successfullycommunicate their issues to Cloudera technical support team.

Nagpur, Maharashtra, India

Working on a Healthcare Support project on .Net stack for Last 2 years

Nagpur, Maharashtra, India

I am working here with one of the Health Care giants on Web and Desktop application development and support. Daily interaction with health care customers and support engineers in the Asia-Pacific region to obtain knowledge of the issue and follow a CI/CD cycle under agile scrum for patch development is the key responsibility. Here the main responsibility is to Handle Escalated Support Requests from the production environment that are currently deployed on around 1800+ Hospitals globally, implement the feature requests on paging services and on-call feature development along with 24/7 support for priority one cases.Having proficient communication skills, interpersonal skills and technical skills are the main requirements of this project.

Nagpur, Maharashtra, India

Trained on DotNet Core, DotNet MVC and Angular 8.Have made a Smart Mathematics POC using the above technology during the training period to create automated Arithmetic test generation web application.

India

Hyderabad, Telangana, India

Nagpur, Maharashtra, India

AICTE held internship for Engineering students

Bachelor Of Engineering (B.E.)

Higher Secondary School Certificate

Secondary School Certificate