Rasmus Knudsen Email & Phone Number

Copenhagen, Capital Region, Denmark

Copenhagen Area, Capital Region, Denmark

Leading the Content Production teamTeam is responsible for- Content ingestion service- Ensuring release of new content- Ensuring the proper reporting is available

Copenhagen Area, Capital Region, Denmark

Responsible for handling all non-commercial requests from existing clients, managing the support team, local and remote, and creating the processes needed to ensure fast, consistent and high-quality ticket handling.Areas of responsibility: - Ticket handling - Onboarding (not responsible) - Incident management (communication with clients during and after.

Copenhagen Area, Denmark

- Manage customer requests - Handle problems in payment system and other technical issues in the service app- Debug and report bugs to developers - Report improvements and feature suggestions to the Product development team - Support the sales team and partners

Copenhagen Area, Denmark

Supporting the Chief Operating Officer in all operational activities across the 7digital organisation. The role call on a host of skills and competencies from project and program management, client management at a senior level, complex problem solving, conflict resolution, process and workflow definition and implementation.

Copenhagen Area, Capital Region, Denmark

• SPOC for the customer TDC Group A/S
• Managing intake requests
• Portfolio meetings

Copenhagen Area, Denmark

• Working in the staff position Delivery Team, where I
• Manage customer SLA's
• Produce monthly, quarterly service level reports and annual relationship report
• Run monthly service level, quarterly service delivery board meetings and annual relationship meeting.
• Manage IT processes for RCA, SLA, Maintenance
• Supporting with the IT processes for support service desk

Gothersgade 12, 3-4-Copenhagen 1123, Denmark

• Responsibility for all products released from IT
• Triages and prioritizes incoming bugs
• Resolves customer issues through support system and other channels
• Develops compelling and grounded customer cases for fixing critical bugs
• Conducts regular meetings with the key stakeholders outside IT to document process and further triage open issues
• Document support procedures and produce development requests for necessary support tools and support guides.

http://www.247entertainment.com/

• ✪ Project manager for many projects including:
• TDC Play app. Android.
• TDC WEB and WAP portal.
• YouSee Play app.✪ Support (third level) analyze, debug and prioritize customer support requests, both external and internal.
• Testing and debugging on MyJuke.com project.
• Acting as manager for the development team when the Director of Development is absent.

Denmark, Copenhagen

• Prioritise upcoming content releases for the Scandinavia territory.
• Assist customer shops and labels with campaigns.
• B2B support for customer portals.
• Assist with projects for customers in Scandinavia.
• CMS workshop and education for Scandinavia customers.

Copenhagen Area, Denmark

• TDC Broadband and landline support
• First line of support for broadband, email and landlines at TDC Hotline.
• First line of support for TDC Play.
• Maintaining and revising the Support process.

Speciality In Customer Service

Activities and Societies: During the education I was stationed in the following departments: • TDC Sales team • Customer service •.

Economics, Marketing, Computer Science, Etc.

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