Rasmi Matta Email & Phone Number

New Cairo, Cairo, Egypt

- Data Analysis and Reporting: Develop and maintain key performance indicators (KPIs) and reporting dashboards to track renewal metrics, churn rates, and customer lifetime value (CLTV). Identify trends, patterns, and opportunities for improvement.- Churn Prediction: Build predictive models to identify customers at risk of churn and develop strategies to.

Cairo, Egypt

- Data Analysis and Reporting: Develop and maintain key performance indicators (KPIs) and reporting dashboards to track renewal metrics, churn rates, and customer lifetime value (CLTV). Identify trends, patterns, and opportunities for improvement.- Churn Prediction: Build predictive models to identify customers at risk of churn and develop strategies to.

Cairo, Egypt

- Extract/generate periodic customized/standard reports as required.- Continuously enhance and automate the reporting process. Develop and enhance variousKPIs scorecards and dashboards.- Assist the sales team in leveraging data for effective decision-making.- Forecasting the program revenue and ACR- Track sales data and activities through CRM.- Provide.

Cairo, Egypt

- Extract/generate periodic customized/standard-reports as required​​- Assist the Marketing team in leveraging data for effective decision making- Partner with executive team members across the company to provide data driven decision support using your analytical, business and financial acumen.- Synthesize information from various sources/partners, e.g..

Cairo, Egypt

- Advocate for all the markets in the EMEA region and build solutions while keeping in mind local nuances- Work effectively with internal departments to deliver the best solution for the client and ensure an excellent experience- Work closely with the Regional Ops and Central CommOps teams to develop and maintain customer support policies, support logic.

Cairo, Egypt

STA Project- My daily tasks were helping the CSRs with their live questions and their concerns about the processes, enhancing our process to match the cultural differences between the different regions- Delivering training and refreshment sessions, and completing weekly analysis and calibrations for the quality scores- My scope was the region of the Middle.

Cairo, Egypt

Community Operations - CSR - EMA - Cairo COE - Handling customers’ inquiries via different support modalities (Calls, Emails, and Chats) in MEA- Providing support that establishes trust for Restaurants partners, Eater, and Delivery Partners-our community is a core feature of our product experience- Acknowledging and resolving customer complaints- Ensuring.

Cairo, Egypt

- STA project with the SME & RCOs to enhance the fraud activity at the local market of Egypt.- We are committed to safety for Eater and delivery partners while using the Uber Eats app. As part of that commitment, I promised to keep eaters and delivery partners updated on safetyEnhancements: - First-line to all urgent (incident and accident) in MEA.

Sinia

Egypt

- Providing support that establishes trust for riders and driver partners-our community is a core feature of our product experience- Investing in it and believing in providing the highest quality service executed in the most compelling, most efficient way- Helping and educating both riders and drivers. We help people resolve their issues and turn unhappy.

Cairo, Egypt