Matthew Gray Email & Phone Number

As a Customer Service Manager, I lead a team of Technical Customer Support Managers (TCSMs), focusing on their career development and fostering a culture of continuous improvement.

Dedicated product & technical support contact for top Fortune 500 companies and Financial Services partners for DocuSign Inc. I evaluate technical issues/use cases and generating solutions requiring working knowledge of HTML, SSO, KQL, XML, Salesforce, JIRA, REST/SOAP APIs. Through regular interactions with C level and Administrative clients/users, I am able to provide suggestions and enhancements to increase adoption within their company.

Jacksonville, Florida, United States

Supporting the Athletic Trainers and Medical Personnel identify player injuries by operating the injury video review system. Termed "Hawk-eye," the technology is a world-class system that aims to reduce risk associated with player injuries.

Jacksonville, Florida, United States

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

We help facility managers reduce risk associated with water-borne pathogens. By aligning with the ANSI/ASHRAE Standard 188 and as a vested partner with our clients' water management teams, we strive for sustaining a safe and efficient water system while optimizing overall operating costs.Stemming from my background in engineering, I believe that data-driven decisions are the most defensible. I constantly challenge my teams to think critically about how one or two operational improvements can create positive & sustainable change.

Odessa/Midland, Texas Area

C&J Energy Services is a leading provider of onshore well construction, well completions, well support, and other complementary oilfield services to oil and gas exploration and production companies. We have operations in all major oil and gas producing regions of the continental United States.As one of the largest completion and production services companies in the country, C&J offers a full, vertically integrated suite of services involved in the entire life cycle of the well. Services include fracturing, wireline, coiled tubing, cementing, rig services, fluids management services and other special well-site services. As a field engineer, I supervised fracking operations and was the point of contact between the customer and corporate teams.

Red Cross Noles is a community liaison to the local Capital Area Red Cross chapter, providing community service outreach opportunities for students and faculty. As a Registered Student Organization, we facilitated meetings, outreach, and supported fundraising for the Red Cross.

Specialized Crystal Processing is the key provider of innovative pyro-electric crystalline solids. We were twice awarded from the city of Tallahassee in the small business tech sector. SCPI was a critical piece of Florida State University start-up companies that provided research and development to the future of high efficiency materials. As a process engineer, I was in charge of for developing unique reaction kinetics of Europium Oxide and DLATGS and creating repeatable procedures for the process. Additionally, I used chemical engineering principles to minimize heat loss in a batch reactor, which allowed us to grow more uniform materials.https://www.facebook.com/Specialized-Crystal-Processing-Inc-485306901530655/

Tallahassee, Florida Area

Jacksonville, Florida Area

• Maintained high standards of ensuring customer satisfaction• Recognized and acknowledged our loyal customer base• Efficiently handled all monetary transactions to include check, cards, cash and WIC payments• Sold customers on products by quickly learning weekly specials

Bachelor Of Science (Bs), Chemical Engineering

Activities and Societies: Alpha Chi Sigma Professional Chemistry Fraternity American Institute of Chemical Engineers American Red Cross.

Master Of Science - Ms, Business Administration And Management, General