Maintaining IT operations such as applications, email systems, hardware, software, and network security tools for local area networks, and remote sitesOptimizing and maintaining network security protocols, such as secure socket layer (SSL), secure file transfer protocol (SFTP), and virtual private networks (VPNs), to ensure data is protectedSpotting inefficiencies in an organization’s computer network and making recommendations to address weaknessesPerforming routine network auditsTroubleshooting issues with an organization’s local area network (LAN), wide area network (WAN), and other network segmentsTraining staff in using software and hardwareCollaborating with network architects to build and maintain servers and optimize network performanceParticipating in hardware and software purchasing decisionsPlanning and executing hardware and software upgrades

Photographer for portraits, fashion and products as a hobby and a secondary job. Contact me to send my profile and schedule a photo session.

Creating content, including text posts, video and images for use on social mediaPromoting products, services and content over social media, in a way that is consistent with an organisation’s brand and social media strategyScheduling social media posts using applications such as Hootsuite and TweetDeckInteracting with customers and dealing with customers’ enquiriesDeveloping new social media strategies and campaignsManaging a budget to be spent on promoting social media posts and pay-per-click (PPC) advertisingKeeping track of data and analysing the performance of social media campaignsCollaborating with colleagues from across marketing departments to ensure branding is consistentMeeting with clients and other stakeholders (such as social media influencers). These meetings may involve pitching potential marketing campaigns.

Consulting with IT manager and other departments as required.Providing IT assistance to staff and customers.Training end-users on hardware functionality and software programs.Resolving logged errors in a timely manner.Monitoring hardware, software, and system performance metrics.Updating computer software. as well as upgrading hardware and systems.Maintaining databases and ensuring system security.Documenting processes and performing diagnostic tests.Keeping track of technological advancements and trends in IT support.

Assist in the planning and installation of desktop computer hardware, software, and cabling for local area networks, and remote sitesDeliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications primarily using remote access technologyFirst contact resolution of desktop issues or follow proper escalation proceduresFollow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels

 Identifies client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements. Collects data by identifying sources of information; designing survey and collection methods. Organizes information by studying, analyzing, interpreting, and classifying data. Resolves retrieval problems by altering design to meet requirements.

 Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users

 Instructor for computer programs to Graduation Project student. Help student to do Graduation Project. Convert Delta Academy courses to electronic courses Designer in Delta Academy e-learning site. Graphic and web designer in IT Department. Design slide show for Delta Academy courses.

 Training how to design professional Multimedia CD ROM development, Web Development. Training to use MACROMEDIA FLASH to do Multimedia Solutions