Rafael Silva Email & Phone Number

Miami Beach, Fl, Us

Miami, Florida, United States

• Increase the Productivity of the assigned team (13 Territory Manager in 3 companies) on 8.5% on yearly basis.• Align the operation and the administrative personal (back office), working as one with specific objectives and goals (3 companies). • Define and implement the customer service procedure for corporate accounts increasing the company revenue 5.2 times (CVS, Orion, Kent Kwik).• Increment customer service satisfaction based on sales data, geographic location and industry of the customer.• Improve the non-visited customers more than 90 days from 35% to 20% in Florida.• Implementation of the planogram of the products inside the cargo area of the truck by territory.• Define the sales goals by category and season and Territory Manager.• Implementation of cycle count and spot count in trucks and storage, reducing lost products to 3%. • Establish strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.

• Development and execution strategic plans to achieve organizational goals and drive sustainable growth.• Implementation of data-driven decision-making processes to enhance operational performance and achieve targets.• Ensurement optimal resource utilization by employing effective project management methodologies that maximized ROI without compromising quality or deadline adherence.• Establishment strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.• Accomplishment operational efficiency by streamlining processes and implementing innovative solutions.• Management of cross-functional teams for successful completion of projects, resulting in increased productivity. • Direction of teams with different kind of educational, social and cultural background.• Administration of daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.• Enhancement employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.• Leadership in change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.• Optimization in supply chain management through the implementation of best practices, reducing lead times and improving inventory control.• Solution of difficult situation with customers/ clients to assist upper and lower-level employees to maintain excellent customer service.• Analysis of customer feedback and identification of areas for improvement to drive business success.

• Certified Trainer for Lean Six Sigma Program (Yellow Belt & Green Belt). Include Agile Methodology.• Trainer for PMBOOK for Project Management.• Professor and trainer in Continuous Education Program. • Increased course relevance by incorporating real-world examples and case studies into lesson plans.• Established industry connections for students by organizing guest speaker events, workshops, and networking opportunities.• Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.• Ensured curriculum alignment with academic standards through regular course review and updates.

Colombia

Nurse assistant at home

Catarsis EP under the name Sounds of Life.

Specific projects designed and Implemented (solutions according to clients necessities) to different kind of companies (size, industry and process) in economic benefits and cultural changes.Lead multicultural groups to achieve our goal in every project we made (1 to 5 persons),Train different levels of professionals (customers and assessors).

Chemical Engineering & Administration, Engineering

Nurse Assistant, Health And Wellness, General

Activities and Societies: Specialist in attending seniors