Rafael Silva Email and Phone Number
Focused Director of Operations with 18 years of success in designing customer-oriented projects and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Vast knowledge and expertise in Lean Six Sigma, Agile & PMP methodology, and development on Business Process Outsourcing known as BPO.
Ima - International Management Assessors
View- Employees:
- 145
-
Director Of Operations And Project ManagerIma - International Management AssessorsMiami Beach, Fl, Us
-
Operation Manager /Continuous Improvement ManagerCellphone Accessories Distribution Company Jan 2022 - PresentMiami, Florida, United States• Increase the Productivity of the assigned team (13 Territory Manager in 3 companies) on 8.5% on yearly basis.• Align the operation and the administrative personal (back office), working as one with specific objectives and goals (3 companies). • Define and implement the customer service procedure for corporate accounts increasing the company revenue 5.2 times (CVS, Orion, Kent Kwik).• Increment customer service satisfaction based on sales data, geographic location and industry of the customer.• Improve the non-visited customers more than 90 days from 35% to 20% in Florida.• Implementation of the planogram of the products inside the cargo area of the truck by territory.• Define the sales goals by category and season and Territory Manager.• Implementation of cycle count and spot count in trucks and storage, reducing lost products to 3%. • Establish strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
-
Director Of Operations & Project ManagerIma - International Management Assessors Mar 2002 - Present• Development and execution strategic plans to achieve organizational goals and drive sustainable growth.• Implementation of data-driven decision-making processes to enhance operational performance and achieve targets.• Ensurement optimal resource utilization by employing effective project management methodologies that maximized ROI without compromising quality or deadline adherence.• Establishment strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.• Accomplishment operational efficiency by streamlining processes and implementing innovative solutions.• Management of cross-functional teams for successful completion of projects, resulting in increased productivity. • Direction of teams with different kind of educational, social and cultural background.• Administration of daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.• Enhancement employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.• Leadership in change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.• Optimization in supply chain management through the implementation of best practices, reducing lead times and improving inventory control.• Solution of difficult situation with customers/ clients to assist upper and lower-level employees to maintain excellent customer service.• Analysis of customer feedback and identification of areas for improvement to drive business success.
-
Professor (Virtual Classes)Universidad Sergio Arboleda Sm Feb 2018 - Present• Certified Trainer for Lean Six Sigma Program (Yellow Belt & Green Belt). Include Agile Methodology.• Trainer for PMBOOK for Project Management.• Professor and trainer in Continuous Education Program. • Increased course relevance by incorporating real-world examples and case studies into lesson plans.• Established industry connections for students by organizing guest speaker events, workshops, and networking opportunities.• Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.• Ensured curriculum alignment with academic standards through regular course review and updates. -
Board MemberAma The Life Sas Mar 2015 - PresentColombiaNurse assistant at home
-
MusicianSounds Of Life Nov 2016 - PresentCatarsis EP under the name Sounds of Life.
-
Operational AssesorConsulting Group Mar 1998 - Apr 2002Specific projects designed and Implemented (solutions according to clients necessities) to different kind of companies (size, industry and process) in economic benefits and cultural changes.Lead multicultural groups to achieve our goal in every project we made (1 to 5 persons),Train different levels of professionals (customers and assessors).
Rafael Silva Skills
Frequently Asked Questions about Rafael Silva
What company does Rafael Silva work for?
Rafael Silva works for Ima - International Management Assessors
What is Rafael Silva's role at the current company?
Rafael Silva's current role is Director Of Operations and Project Manager.
What schools did Rafael Silva attend?
Rafael Silva attended Itesm, Instituto Politécnico Internacional.
What skills is Rafael Silva known for?
Rafael Silva has skills like Strategic Planning, Change Management, Management, Team Building, Estrategia Empresarial, Process Improvement, Project Management, Business Strategy, Management Consulting, Consulting, Cambio Organizacional, Microsoft Excel.
Not the Rafael Silva you were looking for?
-
Rafael Silva
Greater Chicago Area -
Rafael Silva
Boston, Ma5emc.com, gmail.com, microsoft.com, vmware.com, vmware.com1 1508980XXXX
-
Rafael Silva
Boston, Ma -
Rafael Silva
Oxnard, Ca2libertydentalplan.com, gmail.com -
Rafael Silva
Former Ceo (El Pescador) | Ai | Information Security | Offensive Security | Security AwarenessGreater Tampa Bay Area
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial