Rafael Santos Email and Phone Number
Gerente de projetos de tecnologia da informação sênior at
@
Every Cybersecurity, GRC and Privacy Solutions
Rio de Janeiro, RJ, BR
Rafael Santos's Location
Rio de Janeiro, Rio de Janeiro, Brazil, Brazil
About Rafael Santos
I am an Information Technology and Project Manager with over 20 years of experience in IT Services, Governance, ITSM, planning, strategy, and IT support. I have directed IT environments and projects in various sectors, including Consulting, Auditing, Education, Entertainment, Oil & Gas and Energy, Onshore & Offshore, Sports, Events, Public and Governmental Companies, among others.Key achievements and successful deliveries:- Designed strategy and Governance (As Is / To Be Analysis - Value IT, ITIL, and COBIT) for one of the largest Education companies in Latin America.- Orchestrated Carve Out project for a large national Energy and Gas company, analysing legacy applications and ERP, separating the infrastructure, and defining the future operational model of the operation.- Oversaw a project for the analysis of financial and technological processes, diagnosis, and evaluation of ERP software for one of the largest healthcare companies in Brazil.- Implemented Cyber Security best practices (NIST and ISO 27,001) and LGPD compliance for a major Brazilian TV player.- Controlled Infrastructure, Cloud, backup, and recovery environment for NBC Olympics channel during the 2016 Olympics in Rio de Janeiro.- Management of LGPD adaptation/implementation projects and Compliance, Governance and Information Security best practices (ISO 27.0001 and NIST) and operational model for companies in the Agribusiness, Education and Training sectors, among others.- Coordinated Service Desk (Helpdesk) and support for approximately 3,000 employees, providing periodic reports, KPI control, SLAs, OKRs, and improvement actions.- Implemented IT best practices (ITIL, ISO 20,000, Agile), Governance (COBIT), Security and Compliance (ISO 27,001, NIST, LGPD), and operational model for Energy, Onshore, Offshore, and Oil & Gas companies.I am proficient in Project Management frameworks and tools (PMI, Scrum, Microsoft Project, JIRA, Kanban). I have Advanced/Fluent English and Intermediate Spanish.I hold a degree in Business Administration and an MBA in IT Management, and I am currently studying Business Intelligence (BI) and Data Analysis at Faculdade Focus.+55 21 96887-0579rafaelsantos.rj@gmail.com
Rafael Santos's Current Company Details
Every Cybersecurity, Grc And Privacy Solutions
View
Gerente de projetos de tecnologia da informação sênior
Rio de Janeiro, RJ, BR
- Website:
- every.com.br
- Employees:
- 117
Rafael Santos Work Experience Details
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Gerente De Projetos De Tecnologia Da Informação SêniorEvery Cybersecurity, Grc And Privacy SolutionsRio De Janeiro, Rj, Br
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GerenteKpmg Brasil Oct 2022 - Jun 2024I have worked in the Management of IT Strategy Projects, Governance, ITSM (IT Services), Infrastructure, Operations, Digital Transformation and Value through Technology, Assessment and Proposals of future operational models (AS IS / TO BE), PMO, Risk Management, Disaster Recovery, Information Security, Selection and Implementation of backoffice systems (ERP, CRM, etc.), LGPD, among others.I have also worked on Merge & Acquisitions (M&A) and carve out projects in large-scale companies, involving duplication and segregation of architecture and infrastructure, including several strategic and tactical applications and processes, with a direct impact on the business and operations areas.Overseed projects in support, incidents, user experience, process mapping, system requirements, change management, in several sectors and markets.Coordinated the preparation and review of technical documentation, functional specifications and monitoring of systemic developments, DEVOPS and Infrastructure actions, preparation of Information Security Policies, Terms of Reference for IT service tenders, such as Outsourcing, Service Desk, acquisitions, etc. -
Senior ConsultantKpmg Brasil Jul 2019 - Oct 2022Rio De Janeiro E Região, BrasilExperience in projects with Value IT, Assessment and AS IS - TO BE propositions, considering the best market practices and using methodologies such as: Powered Enterprise IT, ITIL, Cobit, TBM, SCRUM, Agile, among others;Experience in IT and PMO strategy projects, working on long term projects, leading Governance, Infrastructure, Operations and Support work fronts.Technical documentation and application of IT Governance, Information Security Policies and best practices such as ITIL, ISO 20.000 and COBIT, and other documents like Terms of Reference for IT services bids, such as Print Outsourcing, Service Desk, Cisco equipment acquisition, Servers, etc., containing technical specifications and adaptations to Bidding and Information Technology rules and laws;Monitoring, management and support of Infrastructure and Information Security contracts and services (Zabbix, PRTG, McAfee, among others);Coordination of installation, maintenance and support team for telephony, data transfer and internet services;Budget control of operating and capital expenses (CAPEX and OPEX);Main Markets: Oil and Gas, Telecommunications, Events, Sports, Government Organization and Energy.
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It Infrastructure ManagerFunarte Apr 2017 - Jul 2019Rio De Janeiro E Região, Brasil -
Infrastructure And Information TechnologyFunarte Apr 2017 - Jul 2019Rio De Janeiro E Região, Brasil- I have performed the management, execution and control of projects and services of Information Technology and Infrastructure for Funarte units.- Responsible for elaboration of technical documentation and application of IT Governance, Security Policies, Information and best practices such as ITIL, ISO 20.000 and COBIT in the institution.- Elaboration of Terms of Reference for public tenders of IT services, such as Printing Outsourcing, Service Desk, Acquisition of Cisco equipment, Servers etc, containing technical specifications and adaptations to the norms and laws of Bidding and Information Technology.- Monitoring, management and support of contracts and services of Infrastructure and Information (Zabbix, PRTG, McAfee, among others);Achievements:- Management, monitoring and conclusion of the project of mobilization of internet link company including installation of fibers, equipment and activation of links, mobilization ofinfrastructure and support for network, firewall, and VPN configurations - Active participation in negotiation for the link to be delivered within the time frame necessary to ensure that the services would not be interrupted.- I have negotiated for additional services such as LAN-to-LAN, MPLS, VPN between the links.- I achieved a reduction of 45% in the amounts of bids for contracting Internet services and hiring Outsourcing Service Desk.
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It ManagerNbc Olympics Jul 2015 - Oct 2016Rio De Janeiro E Região, BrasilManagement, Implementation and support all Information Technology services for NBC Olympics and partners from the NBCUniversal group involved in the event, with activities in the International Broadcast Centre (IBC), stadiums and accredited units for the Olympic Games.IT planning and execution including infrastructure, IT governance and administration of people, processes and products as services.Coordination of the Helpdesk team, assigning team members their duties, working directly in the solution, controlling the time and quality of services, documenting and managing incidents, being directly involved with the ultimate success of the team in the event.Mobilization, demobilization and control of IT assets, computers, monitors and other equipment, checking the conclusion of the project, shipping and delivery all the equipment along the company’s logistics department.ACHIEVEMENTS:► Achievement and project delivery, mobilization and demobilization of infrastructure and support for more than 3,000 employees, including all the necessary services, such as networking, printers, software, laptops in record time, always seeking the satisfaction and facilitation for users / customers and ensuring the success of the broadcast of the Olympic Games in Rio. -
Telecommunications CoordinatorHbs Brasil - 2014 Fifa World Cup Brazil™ Jan 2014 - Dec 2014BrasilCoordination of Telecommunications Services provided for Broadcasters and all media involved in the event, with activities in the IBC (International Broadcast Centre - Rio Centro), in all stadiums and host cities (venues) and units accredited for the World Cup. Supervision of telecommunication company chosen for the event (Oi). Team Coordination for installation, maintenance and support of telecommunications services in the IBC (International Broadcast Centre - Rio Centro) and in stadiums. Contract and staff management of printing services to the Broadcasters and all media involved in the event, the International Broadcast Centre (IBC - Rio Centro). -
It Project CoordinatorGlobal Industries - Grupo Technip Dec 2011 - Dec 2013Rio De Janeiro Area, BrazilCoordinated the IT environment for the project during its implementation, supporting the operation of the company, being the focal point of the project within IT and vice versa, seeking solutions to meet business needs while complying with standards and technical requirements information security and IT in general.Managed the budget for operating and capital expenses (CAPEX and OPEX) for the projects, recommending purchases of hardware and software, based on company standards.Performed the management of IT services contracts, negotiating the best conditions for the projects and for business. ACHIEVEMENTS:► Projects Coordination: "Ubarana-UGG Pipe laying and PLEM Construction", "P-58 and P-62 platforms Construction", "Diesel Portfolio in the Presidente Bernardes Refinery Cubatão (RPBC)" and "Mobilization of Oil Spil Response Limited (OSRL) in Port of Angra dos Reis (TPAR)".► I achieved reductions of 20% on average costs of mobilization and maintenance of the IT environment in (Services , Assets , Documents , Equipment and Software in general) projects.► Developed and maintained documentation of projects under my coordination, organizing demands , facilitating the handover of projects and streamlining internal and external processes.► Actively contributed to the continuous improvement of the department, taking important participation in the preparation of documentation templates, structuring workflows and constantly seeking the implementation of best market practices (ITIL, COBIT, PMBOK and ISOs 20k and 27k).► I was always involved with Quality, Health, Safety and Environment (QHSE) activities, promoting the industry practice of working with safety, health, seeking total quality in service and preserving the environment. -
It Lan AdministratorGlobal Industries - Grupo Technip Aug 2009 - Dec 2011BrazilI managed the IT demands for offices and vessels in Brazil, including satellite communications, network, fixed and mobile telephony, computers, video conferencing, servers and applications, collaborating with corporate planning, management and support of services, processes, assets and people.Coordinated the IT projects, supporting the company's operations in accordance with the standards and best practices for IT and the business.Elaborated and managed the IT budget ( CAPEX and OPEX ) for the projects;Performed the management of IT services contracts, negotiating the best conditions for IT and the business. Revised telephony bills, communication and printing, optimizing the use of resources, identifying and preventing abuse and wasteful spending.Gave support and kept communicating with users about IT (both corporate as regional faults) and supervised the work of companies providing IT services to the company.ACHIEVEMENTS:► Elaborated the strategy, operations and IT budget for bidding the project "Pipe laying and PLEM Construction in Ubarana - UGG ", having a direct influence on the company win this bid.► Implemented, coordinated and maintained quality indicators and IT management, as well as improving customer service and streamlining the solution of tickets opened by users.► I followed the current IT budget that on the date that I joined the company and caught a 15% reduction in telephony costs and printing by implementing best practices in the use of resources.► Optimized the IT infrastructure of the office with the installation of better networking and telephony equipment, increased internet bandwidth and optimization of internet access.► I have mapped critical IT services and implemented contingency plans for these services, reducing the likelihood of interruptions in these services.
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It AdministratorHuawei Do Brasil S.A. Aug 2008 - Oct 2009Rio De Janeiro Area, BrazilI have Coordinated and supported to the entire IT environment for the offices in Rio de Janeiro, whose main tasks:• Manage and train operations team, reporting to the senior chinese all performed tasks, demands, seeks, planning and implementation of new solutions. Focus on best practices established by ITIL, due to previous experience with the methodology; • Approved the purchase of IT equipment (Routers, Switches, Desktops, Notebooks etc);• Coordination of IT projects related to installation and infrastructure for new offices IT Management - Planning structured cabling, network dimensioning, configuration of routers, switches and servers; • Installing, upgrading, configuring, and maintaining Windows operating systems, Symantec Antivirus, Firewall Sygate, internal applications, security oriented software, Outlook Express, Lotus Notes 6.5;• Install, upgrade, configuration and maintenance of Hardware ( Servers, Desktops and Notebooks) from many different manufacturers ( Dell , HP , Toshiba , Acer , EPCOM etc.).ACHIEVEMENTS:► I have coordinated and participated in the operation of the entire IT infrastructure and environment for the company's office building in Rio Sul Tower, an entire floor with 300 workstations, servers, printers, network assets and telephony. The entire project was successful in a 6 month window. -
Service Desk Support AnalystPetrobras - Sonda Procwork / Tivit / Proceda May 2005 - May 2008Rio De Janeiro Area, BrazilI Conducted training for newly hired analysts. Focus on best practices established by the HDI and ITIL Library. I gave support in english for users crowded into units and shipped abroad. Remote support (1st level) to Petrobras users in the following applications: • Windows XP / 2000 / 9x and related applications (Internet Explorer, Disk management systems, record keeping etc) • Lotus Notes 5 and 6.5 (configuration, maintenance, assistance in using the application, installation, etc.);• Application Access and Remote Control (Tivoli Management and Citrix Metaframe);• Internal applications and related tools to support Help Desk; -
Help Desk Support AnalystInarp Publicidade Ltda. Mar 2001 - Apr 2005Rio De Janeiro Area, BrazilI did help desk remote and local support (1st and 2nd levels) to agency employees performing installation, upgrade and maintenance of hardware and software of the company. ACHIEVEMENTS: ► For two years, during a period of financial difficulties of the agency, was retained as the only employee, being responsible for all tasks of confidence as administering payments, customer contacts, ads and advertising authorization next to vehicles and media outlets, among others, being crucial in the coordination and business restructuring.► Implemented using Internet mailer via email to customers and use of the home page with product information and portfolio.
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Technology TechnicianMax Ferro Serralheria Ltda. Jan 1999 - Mar 2001Rio De Janeiro Area, BrazilAdministrative and computer technician responsible for the technological part of the workshop and service and remote and local (1st and 2nd levels) support performing installation, upgrade and maintenance of hardware and software company Auxiliary. I have Implemented Internet usage and contacts via email to customers and use of the home page with product information and portfolio.
Rafael Santos Skills
Itil
Sistemas Operacionais
It Service Management
It Operations
It Management
Servers
Hardware
Troubleshooting
Operating Systems
Cobit
Rede De Computadores
Microsoft Exchange
Project Management
Firewalls
Microsoft Project
Microsoft Office
Governance
Security
Switches
Help Desk Support
Routers
Wan
Network Design
Networking
Active Directory
Data Center
Planejamento De Projetos
Servidores
Mcse
It Governance
It Outsourcing
Microsoft Certified Professional
Project Planning
It Strategy
Technical Support
Operations Management
Network Administration
Erp
Cloud Computing
Computer Networking
Rafael Santos Education Details
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Mba It Management -
Eadcon - UnitinsAdministration, It, Objectives, Project Management It Related, Offshore Related
Frequently Asked Questions about Rafael Santos
What company does Rafael Santos work for?
Rafael Santos works for Every Cybersecurity, Grc And Privacy Solutions
What is Rafael Santos's role at the current company?
Rafael Santos's current role is Gerente de projetos de tecnologia da informação sênior.
What schools did Rafael Santos attend?
Rafael Santos attended Faculdade Focus, Eadcon - Unitins.
What skills is Rafael Santos known for?
Rafael Santos has skills like Itil, Sistemas Operacionais, It Service Management, It Operations, It Management, Servers, Hardware, Troubleshooting, Operating Systems, Cobit, Rede De Computadores, Microsoft Exchange.
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Rafael Santos
Environment, Health And Safety | Speaker | Ehs | Hse | Sustainability | Regional Lead | Executive ManagerSão Paulo, Brazil1gsk.com -
2rafaelsantos.com, sinergy.com.br -
Rafael Santos ☘🚀
Rio De Janeiro, Brazil -
1gmail.com1 +353838XXXXXX
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Rafael Santos
Marketing & Pr @ 1Win Partners | Public Relations | Live Marketing | Betting | IgamingRio De Janeiro, Brazil1milenium.group
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