Roxanna Astorga is a Counseling Coordinator at Pace University Small Business Development Center. She possess expertise in event planning, fundraising, social media, advertising, nonprofits and 18 more skills. She is proficient in English and Spanish. Colleagues describe her as "As the most valuable asset in her organization, Roxanna has her finger on the pulse of all aspects of operations and vital aspects of management. She is the first and last person all small business clients see, assigns clients to advisors, creates and distributes marketing materials, coordinates events, manages all expenses, and submits payment and reimbursement requests. She also is involved by the director and assistant director in the financial management of the organization, frequently called upon to assist with the complicated, multi-source budget and financial reconciliation – partly because she is able to understand and keep track of these complex financials and partly because she understands the byzantine rules and ways of the CUNY Research Foundation. The most attractive quality to Roxanna as an office manager is her ability to learn quickly and adapt to her environment. I have observed her over my ten months of employment in the organization teach herself how to do unfamiliar tasks and find creative solutions to office problems given no instruction or guidance. Because management is not familiar with technology, she trains them and other staff on the use of our internal data management system, the use of digital devices, social media, and many other technical issues. I find that she is almost entirely self-taught (and internally motivated to do so), a testament to her character as well as her mind. She creates structure, order, procedures, schedules, and timelines where there are none, a quality that many around her have become dependent on. Lastly, Roxanna is charming, naturally kind, and has an uncanny ability to manage a wide variety of human behavior and personalities. She has graciously, diplomatically, and intelligently dealt with a parade of characters (clients, stakeholders, managers, colleagues) over the years – in both English and Spanish."