Daniel Ratliff Email & Phone Number

Louisville, Ky, Us

Louisville, Ky

Louisville, Kentucky Area

Louisville, Kentucky Area

Primarily responsible for operating system deployment and image engineering for over 40,000 endpoints. Manage and support OSD and PXE infrastructure using ConfigMgr, MDT, 1E PXE Everywhere and 1E NomadBranch. Executed OSD environment migration from ConfigMgr 2007/Nomad 4.0 to ConfigMgr 2012/Nomad 5.0 for over forty workstation build segments.Serve as subject matter expert for the Windows XP to Windows 7 migration and provide guidance over imaging, deployment, and automation of workstation configuration.Consult as subject matter expert on Microsoft System Center Configuration Manager and Microsoft App-V. Provide guidance over software packaging, deployment, client installation/troubleshooting, and administration and configuration. Provide supplemental support for VDI and hypervisor technologies such as Citrix XenDesktop, Citrix XenClient, and Moka5. Chief resource over research and implementation of Windows 8 including image engineering, windows store, configuration, and application compatibility.

Louisville, Kentucky Area

Coordinated projects and certification of Infrastructure software for the Application Technology Services team. Managed resources for certification of all Infrastructure software. Provided guidance on standardization and reconciliation of enterprise software. Coordinated the Windows 7 Project team during the migration from Windows XP to Windows 7. Managed priorities and assisted other contractors during the software packaging process for client software. Investigated new products and solutions for software packaging, asset management, and software inventory. Coordinated vendor demonstrations and evaluations. Continued support for implementations such as System Center Configuration Manager and Microsoft Application Virtualization.

Humana

Provide subject matter expertise on Windows 7, including User Account Control, Program Compatibility, file system and registry changes, and 32-bit to 64-bit conversion. Coordinate the Windows 7 Project team during the migration from Windows XP to Windows 7. Manage priorities and assist other contractors during the software packaging process for client software. Assist with the implementation of Microsoft Application Virtualization. Perform research and documentation necessary for testing and migration from legacy to virtual installations. Setup processes for packaging virtual applications. Consult on the implementation of System Center Configuration Manager 2007 for Operating System Deployment, Security Roles, Software Distribution, Server Components and Client Settings.

Jewish Hospital & St. Mary'S Healthcare

Serve as Senior Desktop Engineer overseeing an environment of over 7000 end-user devices and 10,000 users. Manage and provide support for application and operating system deployment utilizing System Center Configuration Manager, Microsoft Deployment Toolkit, Windows Deployment Services, custom batch files, visual basic scripts, and packages. Implement new strategies for imaging, upgrading, and maintaining desktop applications and hardware using the latest industry tools. Provide endpoint security of antivirus and encryption using Symantec Endpoint Protection, GuardianEdge, and Symantec Endpoint Encryption. Verify current and upcoming technologies meet HIPPA and HITECH standards for healthcare security. Provide extensive reporting data to leadership for inventory, monitoring, and scoping purposes from each of the respective consoles. Mine data and build custom reports through SCCM to meet leadership’s requirements and setup solutions for providing data in an automated and efficient fashion. Serve as primary desktop resource for all Information Technology projects. Oversee management of resources, execution, and operation of all desktop and application upgrades. Provide solutions for application compatibility issues with hardware, software, and components necessary for implementation into the JHSMH environment. Deliver post-implementation support and troubleshooting of all go-live desktop related issues. Assist and train a desktop support team of 20 plus local technicians, remote technicians, and other information technology staff. Function as advanced troubleshooter for all desktop related issues including hardware, application, network, and server related issues.

Louisville, Kentucky Area

Provided desktop support for Jewish Hospital & St. Mary’s Healthcare for day to day issues, computer refresh, and supplemental support for multiple teams within IT. Desktop support for multiple departments and facilities including St. Mary’s and Elizabeth Hospital, Visiting Nurses Association, The Physician Group, and the Corporate Service Center. Account manager for continued use of desktop and network contractors at JHSMH. Managed time and labor, on-boarding and off-boarding, training, escalations, workload, and hiring. Served as client liaison for multiple clients within the Louisville Metro area including Goodwill Industries, Smith Manus, Valley View Baptist Church, Donan Engineering, Kentucky Opera, and others.

Louisville, Kentucky Area

Provide customer service to residential cable internet, commerical cable internet, and cable video customers. Provide technical support for residential internet customers. Provide limited technical support for commerical internet customers.