Raudhoh Ruslan Email & Phone Number

Kuala Lumpur, MY

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

• Seasoned Training: Successfully trained over 500 employees on HRMS systems, combining technical expertise with effective communication to ensure full comprehension.
• Advanced Workshops: Designed and led advanced workshops on HRMS Year-End Process, empowering users to harness data for payroll processing and closing.
• Training Material Enhancement: Elevated training materials with multimedia resources, enhancing engagement and making complex concepts easily digestible.
• Mentorship Role: Mentored and guided junior trainers, fostering a knowledge-sharing culture and improving the overall quality of training programs.
• Feedback Utilization: Utilized participant feedback to refine training methodologies, resulting in a 20% increase in training effectiveness and participant satisfaction.
• Client Partnership: Formed strong partnerships with clients, actively understanding their evolving needs and tailoring training to suit their specific HRMS usage.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Smooth Rollout Training: Successfully trained teams for new enhancements HRMS system launch, making sure employees understood the system's ins and outs.
• Quick Adoption Rate: Helped 95% of employees & customers quickly embrace the HRMS platform through engaging training sessions and easy-to-follow materials.
• Tailored Solutions: Created personalized training for clients, earning high praise for addressing their specific HRMS challenges.
• Team Collaboration: Worked closely with software developers to improve the HRMS interface based on user feedback.
• Remote Training Success: Led remote training using virtual classrooms and webinars, ensuring employees and customers got the training they needed.
• Improved Training Approach: Tweaked training based on feedback, making it even better and more engaging.

Kuala Lumpur, Malaysia

• Seamless Transitions: Led 200+ companies through the adoption of new HRMS software, ensuring minimal disruption.
• Timely Project Completion: Completed 200+ HRMS implementation projects ahead of schedule by efficient planning and coordination with both clients and internal teams.
• Custom Solutions: Crafted tailored HRMS setups for diverse industries, earning praise for adapting the software to fit unique business needs.
• Data Migration Success: Successfully migrated employee data for 200+ clients, guaranteeing data accuracy and confidentiality throughout the process.
• Effective Training Programs: Designed and delivered user-friendly training programs that empowered clients to confidently use the new HRMS system.
• Collaboration: Collaborated closely with software developers to relay client feedback, resulting in UI improvements and better user experiences.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Provide assistance to end-users through call, ticketing system and email.
• Investigate and resolve software-related issues and technical problems reportedby users.
• Configuring the HRMS software according to the organization’s HR policies and procedures, ensuring to meet the specific needs of the company.

Cyberjaya, Malaysia

• Provide technical support and troubleshooting assistance via call and chat.
• Manage and dispatch self-service tickets to the appropriate teams for a resolutionwithin SLA.
• Serve as a backup trainer for new joiner, assisting in their system knowledge training. Conduct training sessions to ensure new employees have a smooth transition.

Cyberjaya

• Provide technical support and troubleshooting assistance via call and chat.
• Analyze and prioritize tickets based on severity and impact. Escalate critical issuesto appropriate IT Teams for specialized assistance.
• Assist users in the installation, configuration, and troubleshooting of software applications, operating systems and hardware devices.
• Manage users accounts, password resets, and access permissions.