Peter Carroll Email & Phone Number

Sheffield, United Kingdom

• As custodians of over 40 million records across every major area of healthcare, EMIS Group remain uniquely placed to help provide faster, better and cheaper healthcare through connected software and services. I lead a.
• Designed and delivered a major business transformation project to re-structure in order to deliver more efficient ways of working and cost savings
• Improved employee engagement as evidenced through engagement surveys
• Consulted to implement a new Group wide pay and benefits framework based on Hay job evaluation methodologies
• Collectively consulted for redundancy
• Supported the introduction of a management development programme

Huddersfield, United Kingdom

• FMG, one of Huddersfield’s largest private employers with over 400 people managing a 24/7 operation, is the UK-wide outsource partner of choice for major fleet insurers, blue chip companies and large leasing.
• Designed an approach to people with the senior leadership team which underpinned the business strategy.
• Designed and implemented a new performance management framework where demonstrating organisational values through defined behaviours was as important as delivering tangible objectives. This resulted in driving cultural.
• Designed and implemented an approach to homeworking for front line call centre agents, which resulted in improvements in overall performance, productivity and engagement levels for this group.
• Effectively managed a number of contract transfers to and from FMG which have involved TUPE.
• Regularly supported new business with bid tenders, new contract wins and implementations including designing and delivering high volume recruitment and selection initiatives and induction programmes.

• My role was to deliver a pro-active and comprehensive HR service to the business. I worked as part of the operational leadership team to pro-actively develop and deliver our approach to people which supported and.
• Designed and delivered an approach to people which aligned to the business strategy and was value adding and commercially sensible which resulted in the business being selected as one of the Sunday Times Top 100 best.
• Supported the design and implementation of a new reward framework which provided a clear and transparent way to manage salaries, benefits, and career and salary progression across the business.
• Designed and implemented a performance management process which was directly linked to pay.
• Effectively designed and implemented an approach to managing job losses through a formal redundancy process which received positive feedback from the business and also those people who were affected by this in terms of.
• Played a key role as a trainer and facilitator on a leadership development programme, which delivered behavioural change across the management and leadership population.

Leeds, United Kingdom

• My role was to deliver a pro-active and comprehensive HR service to 650 employees within the Business Customer Services department. I worked with the senior management team to pro-actively develop and deliver plans and.
• Led the development and delivery of a people action plan. The plan was designed to improve all aspects of people management within the department this included recruitment, induction training, attendance, conduct.
• Helped reduce absence levels by 3% within the department within twelve months by implementing clear management processes and initiatives to reduce absence. When I left absence levels were at the lowest levels since the.
• Designed and delivered a one-day sickness absence management skills workshop including a formal assessment and accreditation process for all managers. This module is part of the overall management development programme.
• Alongside the senior management team designed and implemented a formal restructure of the department. The purpose of the restructure was to align advisers and managers hours of work to operational requirements and to.
• I significantly improved the management capability within the department. This has been achieved by providing ongoing coaching, development and support including the design and delivery of skills workshops for managers.

Bradford, United Kingdom

• Loop was created in April 2000 from within the Kelda Group, to provide managed customer services to sister company Yorkshire Water. As a relatively unknown name, Loop now delivers a world class service to Yorkshire.
• Designed and delivered an agreed approach to people which resulted in the business being selected as one of the Sunday Times Top 100 best companies and Financial Times Top 50 best companies for three consecutive years
• Successfully implemented and managed the redundancy process for over 100 affected employees, including consultation with trade unions, management briefings and individual consultation
• Developed and successfully implemented an on-line 360-degree feedback process for all managers
• Supported the design, development and successful implementation of a new reward structure and competency framework across the business
• Supported the design, development and successful implementation of a two-year management development programme for all line managers

Bradford, United Kingdom

During my time at Yorkshire Water I had a number of roles within Human Resources. Latterly I was a Human Resources Advisor supporting Customer Services and prior to that I was Team Leader of the HR support, admin and payroll team.