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Raul Barroso is listed as Team Leader | People Management | Process Management | Ex-Uber | Ex-NuBank based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Raul Barroso.
Raul Barroso previously worked as Customer Service Team Leader at Uber and Support Assistant at Cornershop By Uber. Raul Barroso holds Human Resource Management from Ampli.
Raul Barroso is a Team Leader | People Management | Process Management | Ex-Uber | Ex-NuBank. Colleagues describe him as "Raul foi meu último Team lead na Uber, e eu só tenho a agradecer pela troca que tivemos que foi tão grande em pouco tempo. Raul é um líder empático, dedicado e extremamente eficiente. Todas as vezes que eu precisei de algo e levantei a mão o Raul estava lá para me ajudar ou me aconselhar em algo. Ele é simplesmente referência no que faz, porque dá pra ver que ele faz com todo amor e dedicação e compromisso possível. " and "Raul foi meu último líder direto na Uber e desde o primeiro contato ele sempre se colocou a disposição para ouvir e também para ensinar! Sem sombra de dúvida ele foi um dos melhores líderes que tive nesse período o mais humano com certeza! O conhecimento que tem, passa adianta sem nenhuma dificuldade e o que não sabe no primeiro momento ele faz questão de buscar e trazer a informação! Não tive tempo para tal indicação, mas se tem alguém que merece o título de Faz com coração, com certeza é o Raul! "
Listed skills include Microsoft Powerpoint, Microsoft Office, Zendesk, Microsoft Word, and 6 others.
A career timeline built from the work history available for this profile.
Brazil
Lider de Equipe:Supervisor da area de Customer Service, Marketplace e Live Orders ManagementGerenciava times de 13 a 20 pessoas, trabalhando no desenvolvimento profissional, feedback 1:1 para melhoria de métricas utilizando metodologias como STAR, SMART. Gerenciamento de melhorias de processos, revisão de Knowledge Base, revisão de qualidade do atendimento.
Brazil
Support to the Customer Service team, acting as a Quality / Monitoring / Leader / Focal Point agent, supporting the Team Leader, solving critical demands, elaborating Coaching Plans, applying feedback, reviewing processes and alignments.
Brazil
Real-time or Post Sales Customer Support in grocery orders delivery. Training for new teammates, acting as a Team leader alongside with Customer Service Supervisor focusing on Company's KPI.
São Paulo E Região, Brasil
Answer phone calls, e-mails and internal support called "Deu Ruim"in allreal-time deliveries.Closing and/or checking on open routes from the day before with thedeliveryman or the requesting customer.
Brasil
Key-roles: Customer Experience, Fraud Prevention/Chargeback Resolution.Used to work with a team based on conventional risk analysis, chargeback, collections and general management. * A chargeback analyst, capable of future-proofing in case by case basis.* I could support information security by spotting liabilities and proposing different forms of problem.
Brasil
Customer Account Analysis AdWords Brazil and AdWords Express;AdWords and AdWords Express user support at all levels;KPI's analysis;
Brasil
Acted as a local help for Stores who wanted to insert their address on Google Maps.
Brasil
Provided Customers Support for a smartphone/computer/Software company.
Quick answers generated from the profile data available on this page.
Raul Barroso is listed as Team Leader | People Management | Process Management | Ex-Uber | Ex-NuBank.
Raul Barroso is based in São Paulo, São Paulo, Brazil.
Raul Barroso has worked for Uber, Cornershop By Uber, Loggi, Nubank, and Cognizant.
You can use AeroLeads to view verified contact signals for Raul Barroso, including work email, phone, and LinkedIn data when available.
Raul Barroso holds Human Resource Management from Ampli.
Raul Barroso is listed with skills including Microsoft Powerpoint, Microsoft Office, Zendesk, Microsoft Word, Trabalho Em Equipe, Sistemas Operacionais, Microsoft Excel, and Responsabilidade.
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