Raul Barroso

Raul Barroso Email and Phone Number

Team Leader | People Management | Process Management | Ex-Uber | Ex-NuBank
Raul Barroso's Location
São Paulo, São Paulo, Brazil, Brazil
About Raul Barroso

Raul Barroso is a Team Leader | People Management | Process Management | Ex-Uber | Ex-NuBank. Colleagues describe him as "Raul foi meu último Team lead na Uber, e eu só tenho a agradecer pela troca que tivemos que foi tão grande em pouco tempo. Raul é um líder empático, dedicado e extremamente eficiente. Todas as vezes que eu precisei de algo e levantei a mão o Raul estava lá para me ajudar ou me aconselhar em algo. Ele é simplesmente referência no que faz, porque dá pra ver que ele faz com todo amor e dedicação e compromisso possível. " and "Raul foi meu último líder direto na Uber e desde o primeiro contato ele sempre se colocou a disposição para ouvir e também para ensinar! Sem sombra de dúvida ele foi um dos melhores líderes que tive nesse período o mais humano com certeza! O conhecimento que tem, passa adianta sem nenhuma dificuldade e o que não sabe no primeiro momento ele faz questão de buscar e trazer a informação! Não tive tempo para tal indicação, mas se tem alguém que merece o título de Faz com coração, com certeza é o Raul! "

Raul Barroso's Current Company Details

Team Leader | People Management | Process Management | Ex-Uber | Ex-NuBank
Raul Barroso Work Experience Details
  • Uber
    Customer Service Team Leader
    Uber Mar 2022 - Apr 2024
    Brazil
    Lider de Equipe:Supervisor da area de Customer Service, Marketplace e Live Orders ManagementGerenciava times de 13 a 20 pessoas, trabalhando no desenvolvimento profissional, feedback 1:1 para melhoria de métricas utilizando metodologias como STAR, SMART. Gerenciamento de melhorias de processos, revisão de Knowledge Base, revisão de qualidade do atendimento.
  • Cornershop By Uber
    Support Assistant
    Cornershop By Uber Nov 2021 - Mar 2022
    Brazil
    Support to the Customer Service team, acting as a Quality / Monitoring / Leader / Focal Point agent, supporting the Team Leader, solving critical demands, elaborating Coaching Plans, applying feedback, reviewing processes and alignments.
  • Cornershop By Uber
    Customer Service Agent
    Cornershop By Uber May 2020 - Nov 2021
    Brazil
    Real-time or Post Sales Customer Support in grocery orders delivery. Training for new teammates, acting as a Team leader alongside with Customer Service Supervisor focusing on Company's KPI.
  • Loggi
    Analista De Experiência Do Cliente
    Loggi Sep 2019 - May 2020
    São Paulo E Região, Brasil
    Answer phone calls, e-mails and internal support called "Deu Ruim"in allreal-time deliveries.Closing and/or checking on open routes from the day before with thedeliveryman or the requesting customer.
  • Nubank
    Customer Experience / Chargeback Analyst
    Nubank Oct 2017 - Aug 2018
    Brasil
    Key-roles: Customer Experience, Fraud Prevention/Chargeback Resolution.Used to work with a team based on conventional risk analysis, chargeback, collections and general management. * A chargeback analyst, capable of future-proofing in case by case basis.* I could support information security by spotting liabilities and proposing different forms of problem solving.
  • Cognizant
    Google Adwords Specialist
    Cognizant Sep 2016 - Feb 2017
    Brasil
    Customer Account Analysis AdWords Brazil and AdWords Express;AdWords and AdWords Express user support at all levels;KPI's analysis;
  • Cognizant
    Google My Business Specialist
    Cognizant Nov 2015 - Sep 2016
    Brasil
    Acted as a local help for Stores who wanted to insert their address on Google Maps.
  • Atento Brasil
    Customer Care Bilingual Support
    Atento Brasil Jul 2014 - Sep 2015
    Brasil
    Provided Customers Support for a smartphone/computer/Software company.

Raul Barroso Skills

Microsoft Powerpoint Microsoft Office Zendesk Microsoft Word Trabalho Em Equipe Sistemas Operacionais Microsoft Excel Responsabilidade Atendimento Ao Cliente Foco No Cliente

Raul Barroso Education Details

Frequently Asked Questions about Raul Barroso

What is Raul Barroso's role at the current company?

Raul Barroso's current role is Team Leader | People Management | Process Management | Ex-Uber | Ex-NuBank.

What schools did Raul Barroso attend?

Raul Barroso attended Ampli, Universidade Federal De São Paulo.

What skills is Raul Barroso known for?

Raul Barroso has skills like Microsoft Powerpoint, Microsoft Office, Zendesk, Microsoft Word, Trabalho Em Equipe, Sistemas Operacionais, Microsoft Excel, Responsabilidade, Atendimento Ao Cliente, Foco No Cliente.

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