Raul Dino Email & Phone Number

Chicago, Illinois, United States

A proven record of accomplishment in project management, I have spearheaded product support initiatives for McDonald’s Global Mobile Application, Food Delivery Services, and Restaurant Cashless Payment systems. Leading a team of Level 3 support specialists, I provided strategic guidance and mentorship to ensure top-tier support services both on-shore and off-shore. My collaborative approach extended to working with cross-functional teams and key vendors like DoorDash, Uber Eats, and GrubHub, fostering partnerships to swiftly address product issues and enhance reliability and user satisfaction. I have developed and executed comprehensive support strategies, incorporating training programs and knowledge base enhancements to empower support teams and streamline operations. Through meticulous analysis of support metrics and customer feedback, I have consistently found opportunities for improvement and implemented proactive solutions, driving continuous enhancements in product performance and customer experience.

Chicago, Illinois, United States

As an adept IT project manager, I have successfully navigated complex projects from inception to fruition, ensuring adherence to scope, budget, and timelines. Leading cross-functional teams, I have orchestrated cohesive efforts to meet project objectives, implementing industry-leading project management methodologies such as PMI and Agile. My approach includes thorough risk assessments, formulation of mitigation plans, and diligent monitoring of project progress, ensuring successful delivery. I have translated business requirements into technical solutions, fostering alignment with organizational goals. Facilitating solution design sessions and coordinating with development teams, I have overseen quality assurance and user acceptance testing processes, guaranteeing high-caliber solutions. Additionally, I have been instrumental in delivering production support and overseeing QA/UAT processes for a spectrum of IT People Systems and Programs, demonstrating my ability to swiftly identify and resolve tactical technology and process issues to enhance operational efficiency. Moreover, I have a proven track record of project success, delivering multiple projects listed and winning the Team Circle Award for the Ourlounge project, a restaurant facing communication portal, highlighting my dedication, leadership, and ability to deliver tangible results. These encompass HR Programs like National Employee Discount, Workplace from Meta, Ourlounge Restaurant Employee Engagement Portal, Bravo Recognition and Rewards program, Snag and McHire Restaurant Employee onboarding systems, McDPerk Employee Discounts to Learning and Development applications such as CAMPUS Learning Management System and FRED Content Management System and Training Tracker.

Oak Brook Il

As a Business Technical Analyst, I honed my project management skills through collaborative engagements with business stakeholders, ensuring thorough requirement gathering and meticulous documentation. I orchestrated project meetings and facilitated solution design sessions, fostering collaboration among teams to drive effective outcomes. I prepared project timelines and status reports, serving as crucial communication tools for stakeholders to track progress. As a subject matter expert, I provided invaluable support for projects, troubleshooting issues, and driving continuous improvement. Moreover, I demonstrated a strong record of accomplishment of successful project execution, overseeing the development of HR technologies including Compensation & Benefits toolkit, Applicant Tracking systems, On-Boarding solutions, HR/Benefits, Learning Management, and Content Management Systems. Additionally, I spearheaded initiatives to enhance user experience through innovative solutions deployed via the Restaurant Employee Facing Portal. My commitment to excellence and effective communication has been integral to project success, delivering tangible value to stakeholders.

Downers Grove, Il.

As the head of the Project Management Office at HAVI Global Solutions for the McDonald’s Corporation account, I excelled in operational service delivery management and oversaw multiple projects, highlighting my robust project management skills. I ensured strict adherence to contracted service agreements and meticulously managed all aspects of the client relationship, from project implementation to ongoing operations. My role was pivotal in effectively managing priorities and expectations by fostering a cohesive team environment, emphasizing quality, and facilitating seamless integration among team members through regular status meetings, knowledge sharing sessions, and solution-oriented leadership. Additionally, I demonstrated proficiency in financial management, including preparing client invoices, conducting budget forecasting, and actively engaging in operational business reviews with client management at both weekly and monthly/quarterly intervals. This comprehensive approach not only ensured operational excellence but also facilitated strategic collaboration to drive the success of the client relationship.

Oak Brook, Il

Managed the Learning Content Management System - LCMS application and business relation with the client, McDonald’s Corporation - World Wide Training and Learning group. I managed software upgrade project and enhancement implementations as well as Level 3 application operation support and vendor management. I also functioned as Business Analyst, assisted as the Interim Project Manager for the Global Learning Management System - LMS deployment, and managed the QA and Testing track of the project.

Manage the project plan, report project status to stakeholders, facilitate project team meeting, monitor project activities, supported project team leads in a business analyst and QA coordinator. Maintain the issue logs, change management, risks and action logs.

Hoffman Estates, Il.

Managed projects for high-profile clients including Disney Store, Children's Place, Kohl's, Whitehall Jewelers, Hallmark Cards, Factory Card and Party Outlet, Sketchers, Jack in the Box, and Panera Bread. Oversaw POS and back-office equipment installations, assisted Sales Team in business engagement, managed service agreements, and client stock inventory for break-fix deployment and future needs.

Schaumburg, Il.

Managed seamless project integration into production, conducting thorough audits, ensuring compliance with project scope, risk management, auditing processes, documentation, and QA standards. Communicated project status, flagged at-risk projects, and collaborated with teams to ensure project success through prioritization, time management, and resolving resource issues.

Schaumburg, Il.

Progression through various roles at Motorola, gaining expertise in data management, system monitoring, scheduling, problem analysis, root cause analysis, optimizing systems, and leading teams to meet client requirements while maintaining system standards.